How to reject express delivery on Cainiao APP?

For some reasons, I want to return the express for a refund, but the express is about to be delivered or has already been delivered to the station. At this time, the merchant cannot intercept the express and return it. We can only refuse it. You need to call Call the courier or courier station to explain the reason for rejection.

How to reject express delivery on Cainiao APP

1. Open the Cainiao APP and enter the homepage.

2. Find the express delivery you want to reject and click to enter the logistics page.

3. If it is being transported, find the courier and call the phone. After the call is answered, just explain the reason for rejection.

4. If it has been delivered, call the person in charge of the post station and explain the reason for rejection.

The method is very simple and can be completed without going out.