Sending commercial short messages in violation of regulations

The SMS function has been stopped for more than 2 months and has not been restored.

On 202 1, 65438+February 3 1, Mr. Huang, a citizen, is going to pay a New Year call to his colleagues and friends by SMS. However, when he edited the message, he failed to send it after clicking Send.

Screenshot of Mr. Huang not sending SMS.

"I don't know which message I sent before was regarded as spam, so I want them to check it and tell me how to turn on the SMS function again." Mr. Huang said that after New Year's Day, the Spring Festival will be ushered in. During the Spring Festival, there are not only many text messages, but also many bank cards. Sometimes the bank card operation is completed by sending relevant verification information, so he wants to solve this problem in time before the Spring Festival.

However, up to now, Mr. Huang's SMS sending function has not been restored. The explanation given by China Telecom is that the sending permission was suspended because the content of the previous short message was illegal and could not be lifted directly.

Sending messages that interfere with others' normal life for many times was suspended.

This reproduction will be suspended for 180 days.

Coincidentally, Ms. Wang, a citizen of Chengdu, recently encountered a similar situation. According to her introduction, on February 12 this year, she found that the mobile phone could not send short messages. After calling the operator for consultation, she was suspended from the SMS function and asked the operator for evidence of sending illegal SMS, but the other party could not provide it.

In this regard, the answer given by China Mobile Company is that because it sends information that affects others' perception of use, according to the NPC Standing Committee's Decision on Strengthening the Protection of Network Information and the Notice on Handling Illegal Short Messages on Mobile Phones in accordance with the Law (public character

2005

No.77) (five types of prohibited information include "sending information that interferes with the normal life of others for many times") and other relevant regulations, and suspend its SMS function.

"Because of the need to protect personal privacy, the content of short messages sent by customers is reviewed by computers. After the sensitive words appear, when they are finally determined to be spam messages after review by relevant departments, their SMS function will be tentatively set. " According to the customer service of China Mobile, this situation often happens. After the citizens call the customer service number, the customer can apply for the first time, and the customer service staff will turn on the SMS function according to the content and influence. However, if the same situation occurs again, it will take 180 days to handle it again.

The customer service staff revealed that in addition to the system detecting sensitive words, if citizens report through the platform, the SMS sending function will also be suspended. When this happens, the general customer service staff can help them deal with it according to the regulations.

"After I called the customer service phone that day, I opened the SMS function for me in a few days." Ms. Wang said, although I don't know which text message caused the ban, I am quite satisfied with this mechanism, at least it can reduce harassing text messages.

Screenshot of Mr. Huang not sending SMS.

China Telecom reminds: Sending business short messages and "No.9" will suspend the short message function.

What the hell is going on here?

In this regard, the relevant person in charge of China Telecom said that Mr. Huang was blacklisted because sensitive words appeared in the short message sent on 2021128, which was automatically detected by the system. The system imposed a 90-day suspension of the SMS function, which is expected to be lifted in early March. The person in charge reminded that the spam messages identified by the system mainly include commercial short messages in the Regulations on the Management of Communication Short Message Service and the "Nine Prohibitions" in the Regulations of People's Republic of China (PRC) Telecom and the Measures for the Management of Internet Information Service.

Among them, commercial short messages (Regulations on the Management of Communication Short Message Service) include short messages used to introduce and promote commodities, services or business investment opportunities. Without the user's consent or request, or the user's explicit refusal, no organization or individual may send commercial short messages to users; If the user does not expressly agree, it shall be regarded as refusal. If the user explicitly refuses after agreeing, it shall stop.

No ("People's Republic of China (PRC) Telecommunication Regulations" and "Measures for the Administration of Internet Information Services") means that no organization or individual may use the telecommunication network to produce, copy, publish or disseminate information containing the following contents: it violates the basic principles determined by the Constitution; Endangering national security, revealing state secrets, subverting state power and undermining national unity; Damaging the honor and interests of the state; Inciting national hatred and discrimination and undermining national unity; Destroying the state's religious policy and propagating cults and feudal superstitions; Spreading rumors, disrupting social order and undermining social stability; Spreading obscenity, pornography, gambling, violence, murder, terror or abetting a crime; Insult or slander others and infringe upon their legitimate rights and interests; Containing other contents prohibited by laws and administrative regulations.

Editor Chai Chang

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