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N9009 Telecom dual SIM card NOTE3 cannot receive mobile text messages.

Dear Samsung users:

Based on your description, it is recommended that you try the following methods:

1. Restart your phone to see if there is a signal. question.

2. Try changing other SIM cards

3. Check whether the security guard or third-party SMS software is installed on the phone, uninstall it and test

4. Back up mobile phone data (phone book, text messages, multimedia files, etc.) and restore factory settings

If the above methods still do not work, please send the device to a Samsung service center, and engineers will check the machine and handle it.

It is recommended that you make an "appointment in-store" maintenance application on Samsung's official website to enjoy priority maintenance services: /pre-booking

After a successful appointment, please bring your machine, invoice and warranty Card to visit your scheduled service center on time.

For comments, suggestions, and complaints, please click: support.samsung.com.cn/survey