What if Pinduoduo customer service doesn't reply to the message?

Call consumer complaints and reports. You can call 123 15 for feedback, but you need to add the area code of the place where the complained merchant is located or where the platform headquarters is registered before "123 15", which is actually "area code+123 15". Official working hours of manual customer service: Monday to Friday, 8: 30 am ~12: 00 pm, 2: 00 pm ~ 5: 30 pm, and telephone recording at other times.

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1. Click "Customer Service" in the product details to contact the merchant directly.

2. "Contact the seller" in the order details.

3. Enter the Pinduo Personal Center, or you can contact the official customer service of Pinduo in my message.

4. Search WeChat official account "Pinduoduo", enter WeChat official account, click the button "Platform Service" at the lower right, select "Online Customer Service", click the keyboard icon, enter your question in the dialog box, and the customer service will answer it for you as soon as possible. Customer service hours are from 9: 00 to 24: 00.