What is DuDu Hu Yun? Call center?

Cloud Call Center is an enterprise integrated information service system platform based on CTI and cloud computing technology, which integrates telephone, mobile phone, online customer service, email, SMS and other communication modes.

concept

Cloud Call Center is an enterprise integrated information service system platform based on CTI and cloud computing technology, which integrates telephone, mobile phone, online customer service, email, SMS and other communication modes.

Cloud call center can be explained from two aspects: technically, call center uses cloud technology, so it is called cloud call center; In terms of service mode, you don't need to buy equipment, you can use it by buying simple terminal equipment, and you can realize call application with enough broadband and a computer with Internet access.

relative dominance

Compared with traditional call centers, cloud computing call centers have the following advantages:

Strong distributed deployment and data analysis capabilities

Compared with traditional self-built call centers and hosted call centers, the core advantages of cloud computing call centers are distributed deployment and big data analysis capabilities. With the advantages of virtualization and flexibility of cloud computing, cloud call centers can work collaboratively across regions, centrally manage multiple distribution points, unify routing and queuing, and help customers save costs and improve service quality. Collect interactive process data and result data point by point, and analyze massive data by combining distributed files, memory, database and computing technology to help enterprises refine customer portraits. ...

low cost

Cloud computing call center does not need to buy and install expensive professional equipment and systems. All the systems required by the call center have been built in the operator's computer room, and enterprises can access it simply by opening services easily. The automatic centralized management based on cloud makes enterprises not have to bear the increasingly high cost of data center management and hardware maintenance, and cloud computing can share the cost of users to the maximum extent, so that users can fully enjoy the low-cost advantage.

Short construction period

No complex network topology, rapid deployment, on-demand billing, convenient management. Today, with the highest efficiency, cloud computing call center is more suitable for the business needs and business status of modern enterprises, especially for cross-regional call centers.

The system has strong expansibility.

Users of cloud computing call center enterprises can flexibly choose the number of seats according to their own business conditions and the number of employees. Cloud call center service providers are responsible for all software and hardware upgrades, helping enterprises reduce the possibility of cost waste and improve their ability to resist risks.

condition

After years of development, call centers have been widely used in government, finance, telecommunications, insurance, shopping and other fields. Many enterprises that need to use telephone for product marketing, service and support want to own or use call center services.

With the application of cloud computing, cloud call center came into being. It started relatively late, and the number of domestic users increased rapidly, but it still lags behind the traditional call center.