Free Refund Policy of Shandong Airlines

Legal analysis: If passengers can't make it after buying tickets, they can apply for a refund at the ticket office. For example, due to force majeure such as epidemic situation and weather, the plane was delayed or cancelled. If the passenger asks for a refund due to flight cancellation, advance, delay, flight change or the carrier cannot provide the original seat, the originating station shall refund all the ticket money, and the unused flight segment will be refunded at the stop station, and no refund fee will be charged.

Legal basis: Civil Code of People's Republic of China (PRC).

Article 809 A contract of carriage is a contract in which the carrier transports passengers or goods from the place of departure to the agreed place, and the passenger, shipper or consignee pays the fare or transportation expenses.

Article 8 1 1? The carrier shall safely transport passengers and goods to the agreed place within the agreed time limit or within a reasonable time limit.

Article 8 12? The carrier shall transport passengers and goods to the agreed place according to the agreed or usual transportation route.

Article 813 The passenger, shipper or consignee shall pay the fare or transportation expenses. If the carrier fails to follow the agreed route or the usual route, the passenger, shipper or consignee may refuse to pay the increased fare or transportation fee.