I receive etc messages every month.

Parking at home deducts highway tolls, the bills are all messed up, the cards are also deducted by taking the manual passage, the tolls for short-distance driving are more expensive than the fuel fee, and the green passage is also deducted ... These days, many car owners have said that their ETC has encountered many problems in the process of use, and their rights and interests are not guaranteed.

Strange: "I didn't get on the high speed but I was detained."

Mr. Lu is a native of Yulin and now lives in Nanning. More than two months ago, he set up ETC for cars, but it has never been enabled. Some time ago, Mr. Lu drove back to Yulin and took the manual payment channel, which was useless. "At noon on June 65438+1October 14, my ETC was detained in 63 yuan, and at 4 am on June 65438+1October 5, I was detained 27.36 yuan." 65438123 October, Mr. Lu told reporters that his car had been parked in the parking lot recently, and I don't know why.

According to reports, Mr. Lu went to the bank to report the situation, and the bank could not find the problem. The Jietong customer service phone has been unable to connect. When Mr. Lu went to the expressway toll station for consultation, he found that dozens of car owners were also consulting there, and everyone encountered the same problem.

In this regard, the toll station staff said that it is necessary to find out what the problem is before dealing with it. "But until now, the problem has not been solved, and more than 90 yuan has been deducted inexplicably." Mr. Lu said helplessly.

I don't understand: "the toll is more expensive than the gas."

Mr. Lu from Nanning often drives from Liu Jing to Nanning East Station. 65438+1On the morning of October 8, he deposited 100 yuan into the ETC stored-value card, then drove from Liu Jing to Nanning East Station and drove back to Liu Jing in the afternoon. "It takes 80 kilometers to go back and forth." Mr. Lu said that on the morning of June 65438+ 10/0, when he got on the expressway again, he found that the balance in his card was insufficient.

Mr. Lu said, "I used Baguixing's card. After I found the problem on 10, I called the 96333 customer service hotline for consultation, but I couldn't contact the customer service. "

Subsequently, Mr. Lu reflected the problem. At noon on June 65438+1October 1 1, a customer service staff contacted Mr. Lu. "He asked me to add their WeChat and didn't reply to me until noon on June 13." Mr. Lu said that he could only find the traffic records from 2065438+July 2009, but he couldn't find them later. "I dare not run at high speed now, and the toll is more expensive than the fuel cost!"

Question: "Is there a charge for the green channel?"

Mr. Huang is a truck driver who runs long distances. On October 3rd, 65438/KLOC-0, he drove a truck full of sugar oranges from Liuzhou to Qujing, Yunnan, and took the green passage. "The green products I shipped are generally free of tolls, but they were detained after coming back from Yunnan and entering Guangxi." .

Mr. Huang said that his account was deducted more than 2,000 yuan. "Usually, the green channel is free. How to charge ETC now? " I contacted the customer service of Guangxi Jietong, and the other party said that they would comment first and then report to the above departments, but there is no refund plan yet, and I don't know when it will wait. "

Through the screenshot of Mr. Huang's consumption record, we can see that the amount of each deduction ranges from several yuan to several tens of yuan, and the number of transactions is large. In addition, Mr. Huang also said that there is a part of the deduction fee, which can't be found on his mobile phone and can only be seen in ECT customer service.

Helpless: "The toll is a muddled account"

Mr. Wei is a native of Wuming District and currently works in Nanning. 65438+1October 12, his mobile phone received three short messages of ETC deduction. Mr. Wei said that he didn't drive all day on 12, and the last time he drove on the expressway was on 65438+10.6. It is estimated that the toll information on 12 deducted the toll on the 6th. "Take Highway 6, and the fee will be deducted from 12. This time interval is a bit long. I haven't driven these days, so I can estimate the date of deduction. If the owner runs at a high speed every day, it must be chaotic. "

Mr. Wei also said that in the past, the manual toll channel was used, and Anji charged 5 yuan every time to Yiling, so there was a discount for handling ETC, which should be 4.75 yuan each time. However, the SMS sent on June 5438+02, even if 0.6 yuan is not deducted for the first time, the other two items add up to 5.32 yuan, which is more expensive than when ETC is not done. I don't know what the standard is.

Mr. Wei thinks that he is too lazy to call customer service for consultation about a few cents, but if every car is inexplicably deducted a few cents more, it is not a small amount.

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.