How to go to Ali 1 10 to report that Taobao was cheated?

First of all, if any operation on Taobao or Tmall is cheated, you can call the police on Ali 1 10.

Let's search Ali 1 10 first.

Search, click on the official homepage of Ali 1 10 to directly enter the first interface of Ali 1 10. Users can click on my money and I want to report it.

After clicking I want to report a case, the user needs to enter the Taobao account and password to complete the login of Ali 1 10.

After that, the user knows the alarm business scope accepted by Ali 1 10. If it belongs, click OK to continue.

Next, the user only needs to describe and submit the time when he was cheated, the name of the other party, the content and the related process. In addition, be sure to say the amount cheated.

Rights protection plan

1, Taobao intervened

First mention the after-sales refund, waiting for the seller's consent. If the seller does not agree, ask Taobao to intervene, and Taobao will handle it after understanding the situation. However, the result of Taobao's handling is generally to force the seller to agree to "return a refund". But it doesn't matter. In this way, we can get the address and contact information of the seller, laying the foundation for subsequent consumer association and prosecution. At the same time, it can guarantee a full refund and reduce the loss after the return. If you just ask for a refund, follow the steps provided by mobile phone Taobao. After the buyer returns the goods, the rights protection is over.

But this time, because I asked for "one refund and three compensations", I still have the next step.

The "My Taobao" page of mobile phone Taobao has the "My Little Honey" option, and you can ask Taobao to intervene. If you want to further protect your rights through consumer associations or litigation, you can ask Taobao to disclose the seller's information after asking for intervention to force the seller to agree to a "refund". If Taobao does not provide it, you can ask Taobao to bear joint and several liability (Article 48 of the Consumer Protection Law).

The specific process is as follows:

(1) Enter "My Honey", state the disputed content and declare that manual customer service is needed.

(2) After transferring to manual customer service, Taobao is required to disclose information to the seller. Generally, it will be transferred to senior customer service at this time, and he is also required to disclose information to the seller. At this time, the customer service will verify your personal information first, which is equivalent to exchanging your information for the seller's information.

(3) After verifying personal information, customer service will provide links and spreadsheets for you to apply for information. After submitting according to the requirements of the website, Taobao will send you the seller information within five working days. In the meantime, pay attention to text messages, phone calls, emails and letters in Taobao station.

2. Through consumer associations

Consumers can call the hotline 123 15 to complain and report illegal businesses.

This time, because I learned that the seller's address was Shenzhen, Guangdong Province through Taobao refund, I directly contacted Shenzhen Consumers Association. The same is true in other regions.

Shenzhen Consumers Association Tel: 0755- 123 15

Website of Shenzhen Consumer Council:/portal/main/domain/index.htm.

Hangzhou Internet Court: 057 1-85000600

After entering the website, you must register first. Real-name authentication will be required after registration. At this time, the website will remind you that you can use Alipay information authentication (key! It's so convenient), Alipay scans the code and completes the real-name authentication immediately, so you can sue.

Click "I am the plaintiff" on the home page, fill in the information of plaintiff and defendant, cause of action, appeal and evidence, and then submit it to complete the prosecution.

After the prosecution is completed, there will be a mediation period of 15 days, during which the court will have mediators to mediate the original defendant and the defendant. If mediation fails to resolve the dispute, it will be transferred to the litigation level. After paying the legal fees online, all the proceedings can be completed according to the arrangement of the court, including the trial (key! Video trial! ), after the court decision, the defendant can also apply for enforcement online if he fails to perform! But this appeal is disappearing.

If you don't understand anything during the period, you can call Hangzhou Internet Court! I called four times today, and the operator answered all the calls within five seconds. The attitude was super good, because I had questions about the use of the platform, and the operator also helped me communicate with the technical department to solve them.