Wake up and the health code suddenly turns red and yellow? Don't panic and teach you how to handle complaints.

Recently, many cases of COVID-19 confirmed cases and asymptomatic infected persons were reported in Hangzhou, and the situation of epidemic prevention and control was severe and complicated. Some citizens report that their health codes are abnormal. Many people wake up and find that their health codes have turned red and yellow.

Why did the health code suddenly change color? How can I turn the health code green? Steady, don't panic!

I didn't go anywhere. Why is the health code suddenly abnormal?

"I just woke up at 7 am. Turn on the phone and you will see the SMS reminder of abnormal health code. I quickly opened Alipay to check my health code status, and it turned red. " Ms. Fang, a resident of Cang Qiao Community, Tianshui Street, Gongshu District, Hangzhou, said, "I entered' red team' on Weibo and found that many netizens in Hangzhou are in the same situation as me."

Weibo screenshot

Ms. Fang said that she received a short message from Zhejiang Epidemic Prevention and Control Office the night before, which read: "According to the analysis of big data on epidemic prevention and control, you may have had contact with positive cases in COVID-19 or passed through high-risk areas of domestic epidemic. For the health of you and others, please take strict personal protection, take the initiative to declare to the local community nearby, cooperate with nucleic acid testing, and avoid taking public transportation. If you have fever, cough and other suspected symptoms of COVID-19, please contact the local disease control department in time. "

"After receiving the text message from the provincial epidemic prevention and control office last night, I checked the health code and itinerary code, and they were all normal. I worked at home these two days and didn't go anywhere. " Ms. Fang said, "I still didn't feel at ease, so I conducted a self-inspection through the' peer self-inspection service' in Alipay, and the results showed safety."

Ms Fang received a short message from Zhejiang Provincial Office of Disease Control and Prevention. Photo courtesy of respondents

As the SMS requires "contact the community in time, consciously cooperate with the implementation of prevention and control policies, and it is strictly forbidden to go out", Ms. Fang immediately called the community for consultation.

"The community staff first asked me to apply for a red and yellow code review through the' online appeal' on the health code page. I will be notified after the complaint, and the relevant personnel will contact me by phone to verify. " Ms. Fang said, "About 3 hours after the complaint, I turned on my mobile phone to check the health code, and the red code has turned into a yellow code. At 2 pm, the community called to ask and record my residence and itinerary. At about 7: 30 pm, the health code turns green. "

Why is the health code suddenly abnormal? Cang Qiao community workers said that they had received many calls from residents in the past two days, all of which reported abnormal health codes. "After receiving the text message the night before, many residents took the initiative to call us or reported the situation through WeChat." Community workers said: "If a resident's health code is abnormal, it means that he may have a coincident track with the confirmed cases in COVID-19. Traffic information is measured according to the movement trajectory, so there will also be cases where your health code changes color and your family is still a green code. "

How to deal with the discoloration of health code?

For the case that Ms. Fang has never been to a high-risk area but her health code has changed, the community staff in Cang Qiao gave a reply: If there is any abnormal health code, please report it to her community as soon as possible; If you haven't been to high-risk areas, it is recommended to transcode through Alipay's "online appeal" in time.

How to appeal? Enter the Alipay Health Code page, click "Online Appeal" below, select the second "Red and Yellow Code Review Application", enter personal information, and finally submit. The community staff reminded that when making a complaint, residents must write down the reasons for the complaint in detail and accurately, and must not hide it.

Schematic diagram of network appeal operation

"We also received the list of investigation issued by the street, which is the list information of transcoding personnel obtained through big data. According to the list, we called the transcoder in turn to verify the itinerary. If the trajectory does not intersect with the current relevant controller, it will become a green code after final confirmation. " The community staff warmly reminded that if residents receive SMS reminders from the Zhejiang Provincial Epidemic Prevention and Control Office, don't panic. This means that the resident may have been exposed to COVID-19-positive cases or passed through middle-high risk areas, and should report to the community in time to temporarily avoid unnecessary going out and actively cooperate with the development of nucleic acid testing; If it is confirmed that the resident has not crossed with positive cases or high-risk areas in COVID-19, and the nucleic acid test is negative, he can resume his daily life.

In addition, at the press conference on epidemic prevention and control in novel coronavirus held on 10, 18 February 10, a reporter asked about the discoloration of health code and how to deal with it.

Mao Genhong, deputy secretary-general of Hangzhou Municipal People's Government, said that through the process of scanning and brightening codes, it was found that there was a small probability of discoloration, one was red and the other was yellow. No matter what the situation is, the health regulations have changed. The correct choice is to stop first, report to your community or consult the staff in the place, and understand the reasons during the verification process. If it is yellow code, don't take public transportation to the nearest nucleic acid detection point, and judge the next action according to the nucleic acid detection result; If it is red team, stop at the same place, take the initiative to report, and conduct nucleic acid testing under the leadership of community workers or other staff. The normal rule of Code Red is that it needs to be controlled, at least at home. Report to the community according to the correct disposal method, you can complain to the background, and then deal with it according to the situation.

During the epidemic, we should pay attention to mental health and beware of being deceived.

After the outbreak, some communities were temporarily controlled, which inevitably brought many inconveniences to citizens' normal work, life and study. At the same time, unexpected situations such as abnormal health codes have also caused some citizens to have adverse reactions such as anxiety, irritability and panic.

The Hangzhou Municipal Health and Health Commission reminds the general public that in the face of such situations, we must first realize that excessive attention will aggravate panic. We should pay close attention to official channels, keep abreast of relevant epidemic trends, understand the epidemic scientifically, don't believe rumors, master the knowledge of epidemic prevention and control, and avoid the psychological impact caused by information overload. Secondly, it is necessary to arrange work and rest time reasonably, eat regularly and exercise moderately. You can telecommute to handle work affairs, and you can also communicate with friends and relatives online to share the little things in your life. At the same time, we should learn to accept all kinds of emotions that appear. If it can't be relieved after self-adjustment, you need to seek the help of professional institutions.

Hangzhou psychological assistance hotline: 85029595. At present, Hangzhou has opened a special line of psychological assistance for epidemic prevention and control, and professionals provide 24-hour online service. At the same time, relying on the health code psychological assistance module, Hangzhou provides all citizens with integrated one-stop services such as mental health knowledge popularization, psychological evaluation, online consultation, hotline assistance and appointment for medical treatment. COVID-19 Psychological Protection Zone has also been set up to facilitate citizens to acquire relevant knowledge in time and effectively cope with negative emotions.

In addition, some citizens have recently reported that they have received calls from mobile phones. How can they tell if it is a fraudulent phone call? First of all, the purpose of transfer is to find out the transmission chain of infectious diseases. Therefore, the transfer personnel will only ask personal basic information such as name, age, address, occupation, health status, vaccination status, past 14 days' itinerary, and will never involve property-related issues such as property amount, bank card account password, and transfer freeze. Otherwise, it may be fraud. It is recommended to call the police in time. Secondly, please don't panic when you receive the phone call, answer the relevant questions truthfully and actively cooperate with the epidemiological investigation.