What are the consequences of being complained about logistics by 12328?

After being complained about logistics by 12328, the general courier company will punish the branch company and affect the company's reputation. 12328 is the national unified transportation service supervision telephone. Its business scope covers roads, waterways, road transport, urban passenger transport, maritime affairs, search and rescue, etc. It is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom. 12328 The construction of the telephone system will adhere to the local-oriented and networked operation, and give full play to the local main role. Mainly in cities above the prefecture level, relying on the existing service supervision telephone system around the country to build call centers, build a unified and standardized telephone system throughout the country, adhere to centralized acceptance, carry out their duties, significantly improve the service ability of handling complaints and providing consulting services, and realize the three-level network operation of the Ministry, province and city.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 11

Consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services are entitled to compensation according to law. Article 16

When providing commodities or services to consumers, business operators shall perform their obligations in accordance with this Law and other relevant laws and regulations. If there is an agreement between the operator and the consumer, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations. When providing commodities or services to consumers, business operators shall abide by social morality, operate in good faith and protect the legitimate rights and interests of consumers, and shall not set unfair and unreasonable trading conditions or force transactions. Article 20

Business operators shall provide consumers with information such as the quality, performance, use and expiration date of goods or services, which shall be true and comprehensive, and shall not make false or misleading propaganda. Business operators should give true and clear answers to the questions raised by consumers about the quality and usage of the goods or services they provide. Business operators shall clearly mark the prices of commodities or services provided.