Classic vocabulary of telemarketing

In our daily life, we will more or less come into contact with the relevant knowledge about telemarketing. I sorted out the relevant contents of classic telemarketing for you. Welcome to share, I hope it will help you.

1. Is this Mr. XX? If you know your full name, call it your full name.

I'm from the Top Ten Design Society of X Decoration in Guangxi. My surname is Hu. Mr. (Ms.) XX is like this. I'm calling you, but I have great information to share with you, that is, this Sunday morning 10 to 6 pm. We will invite 80 owners who want to decorate to participate in a consultation meeting on home improvement design (if impatient, just say, what stage has your home been decorated? )

Speak slowly and naturally, don't speak too fast, there is no pause, I believe he won't hang up.

There will be many senior designers on site to answer all kinds of decoration questions you will encounter. Will you come with your family or by yourself?

A. Customer's answer: Prepare to decorate (interested in the activity, ask about the specific time and address).

Operator: OK, I'll text you the specific time and address later, and I'll reserve a seat for you in advance, because there will be more people at this time. You'd better bring the floor plan of the house before you come. You are welcome to attend.

B. The customer replied: I don't plan to decorate first (maybe I'm busy, or I really don't have this plan in the near future).

Operator: (1) Are you going to live by yourself or rent it out? (Know as much about customers as possible)

Ok, sorry to bother you, thank you, goodbye (call again another day)

C. the customer replied: no time, busy.

Operator: Never mind. Knowing in advance is of great help to your future decoration, and this consultation will be a rare opportunity! Or leave QQ to send some activity content or renderings.

D. The customer hangs up.

Send an invitation message and try again another day.

2. Hello, I'm Dida Decoration Company. Listen to the voice, distinguish between the gentleman and the lady, and then say hello.

Take a minute (have you delivered the house ...? At what stage is the house decorated now? The latter is applicable according to different situations)

3、

A: Hello! Excuse me, is this Mr. (Ms.) xx?

Yes, who is this?

Well, I am one of the top ten design clubs in Hangzhou. My name is X. I'll take a minute of your time. Our company will visit the model house this weekend and hold a consultation meeting on the classic design of home improvement. Haven't you decorated your new house yet?

first

Yes, where are you?

A: (state the company address) Then I'll send it to your mobile phone by SMS. Thank you!

second

B: I don't decorate.

Are you going to live in the new house or rent it out?

B: busy, no time.

A: It doesn't matter. If your house is recently renovated, it happens that we have such activities, which will be of great help to your future renovation. I can arrange it in advance. This consultation meeting on home improvement design is a rare opportunity!

(Leave some renderings and preferential activities for customers to post on QQ)

Hello! Excuse me, are you Miss Sun?

I'm sorry to bother you for a few minutes. I'm from Changzhou Decoration Association Design Office. I'm calling you. I have a great piece of information to share with you. From 9: 00 am to 5: 00 pm this Saturday, we will invite 80 decoration owners to participate in the consultation meeting on classic design of home improvement, and many senior designers will answer questions on the spot (show you a 2000-square-meter home experience hall to learn some materials needed for decoration; Visit the model house; When will you come over?

Customer reply: 1. It needs renovation.

Do you want two or 1? I'll help you register and order beautiful gifts. Because there are many people this time, gifts are limited. Ok, I'll send the address and activity time to your mobile phone later. You can contact me when you come, and I will help you arrange some excellent account managers and designers to serve you.

2. no need. Find out the condition of the house.

If it is a transfer, I will tell the customer that I also know some intermediary friends who can help you inquire about your current market. If you have friends around you who want to decorate, you can also contact me.

3. Not in the near future.

It doesn't matter, you can consult about the decoration in the early stage. It happens that we also have this activity this time, which is also of great help to the decoration of your home. It is convenient to leave your QQ and send you some new plans.

4、

Hello! Excuse me, is this Mr. (Ms.) XX? Call each other by their full names.

I'm from Changzhou Decoration Association Design Office. I'll take a minute of your time.

I'm calling to tell you a good news. From 9: 00 am to 5: 00 pm this Saturday, 80 owners who want to decorate will be invited to participate in the consultation meeting on classic design of home improvement. I wonder to what extent your home is decorated. ) There are many experienced designers at the scene to answer your questions about the design style and construction technology of home decoration, and teach you how to choose environmentally friendly materials to solve the decoration problem of your home in an all-round way. Do you think you have time to attend?

Customer reply: 1. Go and have a look when you have time.

Well, ok, because there are more customers and limited gifts this time, I can help you register, book a gift and arrange excellent account managers and designers to serve you. When do you think you will come? Ok, I'll send the address and time to your mobile phone later. You are welcome to attend. Thank you.

2. No need, no decoration.

Is your house to be renovated later, or are you going to rent it?

1) The renovation will be delayed, and there is no such plan in the near future.

It doesn't matter, you can have a comprehensive understanding of the decoration in the early stage. It happened that we had this activity this time and made a plan for your apartment. You can come and have a look, and visit the 2000-square-meter material exhibition hall and model room. Understand the materials and standard items needed for decoration. (The customer said: Let's talk about it. (Operator) Mr. (Ms.) XX, what style do you like? Leave a QQ and I will send you some cases we have done. (Continue to follow up in the future. ) I wish you a happy job.

2) Lease or transfer

Oh, I also know some intermediary friends. I can help you inquire about the current market. (Ask the customer for QQ) Do you think there are friends around you who want to decorate? You can also introduce our activities to them. (Tell us more about our company) Have a nice job.

It's done (the contract has been signed)

Oh, you can ask me any questions about the decoration afterwards, and I will answer them for you. I wish you a happy decoration!

5、

Hello, is this Mr. (Ms.) XX?

I am Changzhou Top Ten Design Club for Home Decoration, and my last name is _ _ _ _ _ _ _ _.

That's right. I'm calling you. I have a great consultation to share with you:165438+1October 6, that is, at 9: 00 this Sunday morning, we will only invite 80 owners who want to decorate to participate in the classic home improvement design consultation meeting held at the (4-star) Changzhou Olympic Sports Center Du Ming Hotel.

Excuse me: Your new house will be delivered soon. . . . . . Congratulations.

At the consultation meeting (only once a year), dozens of senior designers will answer these home improvement styles (introduced by the gold medal project director (famous house production)), construction technology and how to protect environmental materials (can help you) for free (the boss will invite you to dinner at noon), and finally there may be a grand prize of 3,000 yuan.

Are you coming or coming with your family?

Because there are more people this time, I'll reserve a seat for you in advance.

{Decorate to that piece}

{Give us publicity}

{Your friends and relatives have decorated it}

6. I am one of the top ten famous design institutions in Hangzhou. My name is Wu. I'll call you in a few minutes. I happen to have a great consultation to share with you. This Saturday, from 9: 00 am to 5: 00 pm, we will invite 80 wild boars decorated in your xx community to participate in the consultation meeting on home improvement classic design. Do you have the key to the new house? Have you considered majoring? A number of senior designers will answer one-on-one questions about design style, construction technology and how to choose environmental protection materials, so as to solve your home improvement problems in an all-round way. There are also different styles of model houses to see. I'd like to invite you to attend when you have time. If you come, you will have a good harvest to take back.

Well, I'm calling you today to take up your 1 minute and tell you a good news. Next month1October 6th 165438+, that is, this Saturday, our company will challenge the upper limit of home improvement by 4.9%. There will also be a snap-up (9: 00-12: 65438).

Installed at: 1. Our company has 16 model rooms with different styles for you to visit.

2. More than 200 first-line brands at home and abroad keep the lowest price in the market (the gap is more than three times).

3. There will be one-on-one service between senior designers and you to answer difficult questions in home improvement (how to choose design style, construction technology and environmental protection materials).

4, zero profit collection style model house

5. Free space measurement

No decoration for the time being: you see, our house has been bought and will be renovated sooner or later. Even if you don't decorate or choose our company, we have provided you with such a good platform to understand the decoration. It's not a bad thing for you, but also an opportunity to learn, right? So, you'd better get to know it.

7. I'm from the Home Decoration Designer Center of New Times Home Life Plaza. My last name is X. Can I have your 1 minute? I'm calling you. I have a great consultation to share with you. From 9: 00 a.m. to 5: 00 p.m. on Saturday, 80 owners were invited to participate in the consultation meeting on classic design of home improvement (what stage has your new house been renovated? )

We have many experienced designers who will answer your questions about the designer's style, construction technology and how to choose environmental protection materials and soft assembly colors in home improvement, so as to completely solve your home improvement problems. Would you like to come to 2 or 1?

Owners who come to participate in this activity can enjoy the group purchase price as long as they buy materials in Xincheng Store of New Times Home Life Plaza.

The customer replied (1) that it needed to be renovated.

Operator: It happens that our company has a consultation meeting on classic design of home improvement on Saturday. Do you want two or 1? I will reserve a seat for you in advance, because there are many people this time. You'd better bring the floor plan of the house before you come.

8. Hello! Excuse me, sir (madam)?

(Yes)

* * Hello, sir (madam), a minute of your time. I'm from Changzhou Decoration Association Design Office. My surname is Zhu. I'm calling you. I have a great piece of information to share with you. From 9: 00 a.m. to 5: 00 p.m. on Saturday, 80 owners who want to decorate will be invited to participate in the consultation meeting on classic design of home improvement. Will your house be renovated soon?

(Yes)

Well, there will be many excellent senior designers at the event site to answer your questions about design style, construction technology and how to choose environmentally friendly materials. We will use our years of experience to help you solve the puzzles in the decoration. Can you be sure to take your family with you that day to understand this difficult opportunity?

(ok)

Well, in order to ensure that you can be personally received by excellent designers when you come over that day, I will send an invitation letter. Please take it with you on the day of the event and register at the front desk of the company first. Is it okay?

(ok)

Then let's confirm the mailing address. ...

Welcome to attend, thank you!

9. Hello, Mr./Ms. XXX, please take a minute. I'm Han Xiao from xx Home Decoration Association. I'll call you this time today. I have a good consultation to share with you. This Saturday, that is,165438+1October 6, we will hold a consultation meeting on classic home improvement design from 9 am to 5 pm and show you around. There are also many senior designers at the scene to solve the decoration problem for you. I can register you in advance now. I wonder if you are coming alone or as a family.

Customer reply 1: Installation is not considered for the time being, and it will take some time.

Me: It doesn't matter. Buying a house definitely needs decoration, and decorating the house is also a big deal. You must know something in the early stage, and you must know something about the decoration. Now you come to our company, just to help you solve some decoration problems, you don't have to sign in our house. Shop around and compare. It won't hurt anyway, will it?

Customer answer 2: My house is for sale, not for installation.

Me: Oh, like this, it doesn't matter. If you have relatives and friends around you who want to decorate the house, you can also contact me. Thank you.

Customer answer 3: OK, I'll go and have a look.

Me: OK, I will text you the address of our company and my contact information later. I look forward to your visit. Thank you!

10、

A: Hello! Mr. or Ms. XXX (full name), (I'm XXX), take a minute here. Here's the thing. I'll call you today. I have a great piece of information to share with you. This Saturday, we specially arranged a villa classic design consultation for XXX community owners. What stage has your new house been renovated?

One:

B: My new house will not be renovated in the near future, and my son is still abroad.

Oh, I see! This consultation will bring great help to the decoration of your new home in the future, and the designer will solve the decoration problem of your home in all directions. This is a rare opportunity, and it is worth learning about. Do you want two or one?

B: Maybe later. I have no time.

A: Well, you should get busy first, or if you think your family has time, you might as well let them come and have a look. How's this? I'll send you the address of our organization, and then you can arrange it. I will contact you again on Friday!

Two:

B: My family has already found another company to do it.

A: Are you doing graphic design or effect design in other companies now?

B: The plane.

A: Mr. XX or Ms. XX, the design of villa needs many designers. Many designers use the design concept of suites to design villas. Our company has a strong team of designers, whose works have won the Excellence Award in the Asia-Pacific region, and there are many actual cases of villas. If you don't mind, we can also give you a layout for you to make a lot of comparisons. Maybe our company can give you better help.

How did you find your present decoration company?

B: a friend introduced me and took the initiative to come to the door.

A: Whether it is a friend's introduction or taking the initiative to come to the door, what suits you is the best. Our company has a strong design team and designers' works ... (ditto) ... Are you interested in learning about it?

B: I paid the design fee.

A: If you can adopt our plan, we will return the lost part of your previous design deposit to you in future construction.

Three:

I have no time to think about it.

A: It doesn't matter. If your house is to be renovated in the near future, our consultation will help you a lot. It's really a pity to miss this opportunity. I think it is necessary for you to make arrangements in advance.

I have no time on Saturday.

Oh, that's all right. What time is convenient for you? I can help you make an appointment with a designer, and it will be better to communicate with you in your new residence.

B: We'll see.

If your family has time, why not let them come and see it?

Four:

Our house has begun to be decorated.

A: Oh, I'm sorry about that. If you have any questions in the pre-renovation process, you can call me and I will be at your service at any time. Do you have any friends around you who need to decorate? Please give me a phone number, and I'll remember it.

1 1、

Hello XX! Take a minute. Here's the thing. I come from Changzhou xx Zhuang Jie Association, and now I have an important message to share with you. On Saturday morning, we will invite 80 owners to participate in the decoration ceremony held by Dida Decoration and the launching ceremony of the model house of Happy House. How many invitations do you think you need?