What benefits does mass texting bring to customers?

Whether it is a phone call or an email call, it will cost a lot. For example, a phone call will cost at least a few cents, and some may even cost a few dollars. Even if you don't stop playing for a day, it won't last much, and you may be rejected by the other party because of frequent phone calls. With the mass SMS platform, enterprises only need to edit the content to be sent, and then push it when customers are free, which will neither affect their work nor their mood, killing two birds with one stone. In addition, through the mass SMS platform, thousands of customers can complete the maintenance in just a few seconds or three to five minutes, which is convenient and easy.

Second, customers are more receptive.

If you can call the customer, the customer may not be willing to answer because of various situations. More times, the other party will resent it, which is unfavorable to the development of the enterprise, especially the word-of-mouth image, which is more likely to be damaged. Send the information to the other party's mobile phone with the help of mass SMS platform. As for when to watch it, it depends on the customer. No one will force, and there will be no resistance. Customers won't feel that the company is harassing him, so naturally they will have a good impression on the company.

Third, the feedback rate is high.

The biggest advantage of using the group SMS platform is that it can communicate with customers one-on-one, especially some customers who have problems and ideas, and can collect their ideas and opinions in this way, so as to improve the products and services of enterprises. This kind of interaction with customers can be completely saved on the platform for future employees' reference.