What should I do if my child's health treasure shows that I don't know my health status?

What should I do if my child's health treasure shows that I don't know my health status?

What should I do if my child's health treasure shows that I don't know my health status? Epidemic prevention measures vary from place to place throughout the country. If I live in Beijing or travel in Beijing now, I need to show my health treasure often. People sometimes encounter some problems when using my health treasure. What should I do if I don't know my health status according to my child's health treasure?

What should I do if my child's health treasure shows that I don't know my health status? There is something wrong with 1' s "Help the Old and Bring the Young" function.

On June 15, Mr. Li reported to Ask Politics Beijing (Beijing News Broadcasting Hotline 65 159063) that the function of checking the health codes of the old and the young, which had been used normally before, could not be displayed recently, which affected the children's travel.

The reporter saw on the screenshot provided by Mr. Li that the function of Health Bao's "Help Query of Old and Young Health Codes" suggested that "I don't know the health status of the respondents for the time being." Mr. Li said that his child's vaccination and nucleic acid testing are carried out in accordance with relevant policies, and the specific situation of the child can be inquired in the nucleic acid vaccine service inquiry service.

Mr. Li: For the vaccine, we have already inoculated two doses. For nucleic acids, we have to carry out nucleic acid testing almost every day. Then, through the nucleic acid service at the bottom of Health Treasure, we can inquire about other people's vaccines. Anyway, we can click on several layers to point to the situation that our children have detected nucleic acids. This is no problem. But now people recognize health treasure, but he doesn't recognize this nucleic acid.

Mr. Li said that this situation has been going on for a week, and there was no response after reporting it to the relevant units. At present, it affects children's normal activities very much.

Mr. Li: There has been no news since the official account of WeChat was sent 12345. Then when I was doing nucleic acid, the doctor told me that I could go to the bottom line, and there was feedback from the big data reflection center, and I also gave feedback. Then after this week, there was no information. I couldn't find it just now.

12345: You can use the "Other Search" function.

Why does the search service suddenly stop working properly? The reporter called the Beijing citizen hotline 12345, and the staff suggested that Mr. Li could try to use the "other people's health code inquiry" service first, and then register the problem and solve it by the relevant departments:

12345: You can apply for Beijing medical insurance for others, choose to add the health status of others, and fill in the identity information of others, and then obtain the health status information of agents through face recognition authentication.

Beijing Economic and Information Bureau: Old people and young people need face comparison to help check.

As for the cause of the problem, the reporter also contacted the Beijing Economic and Information Bureau for consultation. The staff member replied that in order to strengthen the security protection of personal information in the near future, the old and young search function requires personnel to compare information.

Bureau of economic and information: (because) the child has not got the physical ID card, which means that the child is not in this population bank of the Ministry of Public Security. In fact, this kind of help check for young and old omits such a step (link) of face verification, which requires you to compare faces in the public security database.

But for everyone's convenience, it is equivalent to the default that you have the face to make this comparison. This is a new version. Many people report that it is to strengthen the security protection of personal information, and then it is equivalent to a setting.

Subsequently, the reporter also gave this reply back to Mr. Li. Mr. Li said that he has taken his children to apply for an ID card, and he hopes that this function can be used normally in the future.

What should I do if my child's health treasure shows that I am not healthy? 2 What should I do if I encounter these problems when using "Health Treasure"?

Issue 1: The quarantine period has ended. Why is the country not "green"?

After reporting to the community in advance, on the evening of March 2 1, Ms. Su returned to Beijing from other provinces and finally arrived at her residence in Beijing. She also registered her time to return to Beijing, hometown and other related information on the "Jingxin Gang" applet. After submission, the "Jingxinbang" applet shows that her status is green "reported", and Beijing "Health Bao" shows that she is yellow "home isolation". From that day on, Ms. Zheng began 14 days of isolated life at home.

During this period, Ms. Su has strictly abided by the relevant regulations of home isolation and never went out. On April 5, when the quarantine expired, the community issued a paper certificate for her and allowed her to apply for a community pass. Ms. Su opened the "Jingxin Gang" applet, and the QR code of "The quarantine period has ended" appeared on it. However, when she opened the "Health Treasure" applet again, she found that "Health Treasure" was still in a yellow "home isolation" state.

"The first day of the Qingming holiday was the last day of my isolation. I had planned to go out for a walk after the quarantine expired. As a result, because the state of' Health Bao' has not returned to normal, I dare not go out and can only stay at home. " Ms. Su said that if she has been in a state of "home isolation", it will be very troublesome to show her "health treasure" in the company or some public places in the future. Later, she learned through the internet

Some netizens have also encountered this problem. Obviously, the isolation has ended, but the state of "Health Treasure" has not returned to normal. However, Ms. Su also saw some users share their experiences. The status update of "Health Treasure" is delayed, and sometimes it may return to normal within 1-3 days after the isolation.

On April 7, Ms. Su reported to reporters that when the "Health Treasure" applet was opened again that day, the yellow "home isolation" finally turned into a green "nothing unusual".

Citizen: What should I do if the health status of Beijing "Health Treasure" does not match my actual situation?

Hotline 12345: The health status of Beijing "Health Treasure" is generated by accessing the epidemic data of health, disease control and community departments, and comparing personal information with the above data. It is impossible to manually intervene or modify the results. Due to the development of the epidemic and other reasons, the information inquired may not be consistent with the actual situation. For example, the public has obtained the certificate of lifting the isolation on the same day, but "Health Treasure" needs to show its updated health status after 0: 00 the next day.

If your health status is inconsistent with the actual situation, please contact the relevant departments according to the instructions on the page: the red part can contact the Beijing Center for Disease Control and Prevention for consultation, and the yellow part can contact the community for consultation.

Question 2: I didn't go to Beijing but received an abnormal "pop-up window".

Since returning to work, many units and companies have regarded "Health Treasure" as a proof that they must show when punching in at work every day. Mr. Li, a citizen, never left Beijing during the epidemic and had no contact history with people in areas with high epidemic incidence. Previously, his "health treasure" status has always been "no abnormality".

But one day, when he opened the "Health Treasure", the unexpected message was "The system can't confirm your health related to epidemic prevention for the time being, probably because you returned to Beijing in the past 14 days, which triggered the epidemic prevention requirements for home observation 14 days". Due to the abnormal state of "Health Bao", Mr. Li was stopped outside the company.

Mr. Li was at a loss. He carefully recalled the activity track in recent days. "I promise I have never left Beijing. The only possibility is to go hiking with friends in the western suburbs of Beijing two days ago and pass the G 108 Beijing Xinzhuang checkpoint. " Mr. Li said that when he passed the checkpoint, the staff registered his identity information. "Xinzhuang checkpoint is far from the city boundary and does not leave Beijing."

In desperation, Mr. Li had to seek help from the community. However, the community neighborhood Committee said that it did not know how to assist in reporting, and it was impossible to restore the "health treasure" to "no abnormality" and could only issue a paper certificate. However, the paper certification company of the neighborhood Committee does not recognize it, which makes Mr. Li more anxious.

Similar to Mr. Li, there is Ms. Chen who lives in a certain district of Daxing. Due to the need of work, Ms. Chen went to Dushifang Mountain, passed the checkpoint when she returned, and registered her identity information. Shortly after returning home, Ms. Chen went to the door of the community to pick up the courier. When she returned to the community, her "health treasure" status was abnormal and she could not enter the community. "Our community management is strict, and we can't enter the community without showing the' health treasure'."

Fortunately, however, Ms. Chen knows this security guard because she goes in and out of the community every day. The security guard released Ms. Chen after she showed the track of the communication operator in the past 14 days to confirm that she had not left Beijing. After asking about Ms. Chen's itinerary, the person in charge of the community neighborhood Committee said that they would handle it according to the regulations, and then let Ms. Chen pay attention to the situation of "Health Treasure" at any time. The next day, when Ms. Chen opened the "Health Treasure" again, the status display had returned to normal.

What should I do if my child's health treasure shows that I don't know my health status? 3. Adjustment of calculation rules for nucleic acid days of Beijing Health Treasure

1. Adjustment of calculation rules of nucleic acid detection days

If you find the result of nucleic acid test just before 6: 00 am, the number of days of nucleic acid test is 1, because Health Bao recently adjusted the calculation rules of the number of days of nucleic acid test to better meet the requirements of epidemic prevention. The nucleic acid test time you saw was the time when the nucleic acid test results came out, and you collected samples the day before.

After adjustment, the number of days for nucleic acid detection of Health Treasure is calculated strictly according to the calendar day, with the sampling day as the starting point. If the test results are released at 0-6 a.m. every day, the sampling is usually completed the day before, and before 24: 00 that day, the date of nucleic acid test of Health Treasure is displayed as 1 day; After 24: 00, 2 days will be displayed. And so on.

Function Optimization of Visitor Information Registration

The new version optimizes and adjusts the function of the visitor information register. When generating the register, you need to fill in the name and address of the company. Please ask the venue administrator to fill in the company information in detail according to the interface prompts. In addition, due to the large user base of medical care, the visitor information register no longer provides the statistical function of cumulative code scanning times and cumulative code scanning users, and considers user performance and ensures the stability of service to the greatest extent.

2. Optimize the display page and increase voice prompts.

After this upgrade, the layout, background and color of the health treasure scan code display page have been optimized and adjusted. A scan code can display health status, nucleic acid and vaccine information at the same time, and the scan code prompt tone can also broadcast health status and nucleic acid days.

If an alarm tone appears after scanning the code, please check whether your health status is green code or whether the scanned QR code is a valid health treasure register through "Personal Health Code Self-inquiry". In addition, in order to verify the health status offline, Health Bao optimized the color of the marquee. The color of the marquee will present corresponding green, yellow and red, and the status will be green code, yellow code and red code for verification.

3. Adjustment of vaccination status

According to the requirements of the disease control department, Health Bao has adjusted the displayed vaccination status, which currently includes five statuses, namely: 1. Complete the intensive immunization, 2. Complete basic immunization, 3. Basic immunity is not perfect. Improper vaccination. No vaccination information has been found yet. If you have any objection to the display status, please contact the municipal and district CDC or the inoculation point for consultation.

What should I do if I take the elderly to see a doctor and use the help of the elderly to prompt "I don't know the health status of the investigated person related to epidemic prevention for the time being, please help the investigated person to take temperature measurement and register information according to the requirements of epidemic prevention policy"?

The above pop-up window appears because the respondent is not a user of Health Bao. Please first use the function of "other people's health code instead of inquiry", enter the name and ID number of the respondent, and perform face recognition to complete real-name registration. After 1-2, the respondents can use the help-seeking function of the young and the old. /kloc-Children under 0/6 and elderly people over 70 cannot pass face recognition. After exiting the face recognition page normally, they will start the photo function to take the portrait of the person under investigation, and then they can use medical services normally.