Why has the online merchant bank been unable to log in?

There may be several reasons why online merchant banks cannot log in:

(The following operation takes Huawei P30 mobile phone as an example, based on HarmonyOS System 2.0 operating system).

1. Maybe the application server is under maintenance, please try again later, or the system version is incompatible.

2. It may be that the mobile phone network is not smooth. Recommend reconnecting.

3. There is something wrong with the download. Delete it and try downloading again.

4. If none of the above is true, please turn off the phone and restart it.

5. Call the bank customer service for consultation.

Extended data

Precautions for online banking transfer:

(The following operation takes Huawei P30 mobile phone as an example, based on HarmonyOS System 2.0 operating system).

1. Log in to the correct online banking website. Enter the address of the bank website directly in the browser to enter the website page, and add the address to the favorites to facilitate the next use.

2. Don't visit the online banking website through other website links. If you find a fake bank website, please report it to the bank immediately.

3. Check the safety lock. When using personal online banking service, please pay attention to the small lock pattern displayed in the status bar at the lower right corner of IE browser, indicating that your transaction is protected by encryption measures.

4. Don't disclose your account number and password easily. Don't disclose your account number and password information to anyone, and don't believe any behavior of asking for your account number and password by email, text message, phone call, etc. Cardholders who have provided account numbers and passwords to unknown persons or websites should immediately change their passwords through online banking or counter services, or apply for password loss reporting through the customer service phone of the issuing bank. Try not to use online banking in public places such as Internet cafes. If you leave the online banking business halfway, you should exit the online banking page in time.

5. Set a complex password as a separate password for online banking. Do not use simple numbers, birthdays, telephone numbers, ID numbers, home address numbers, postal code numbers and other related personal information numbers as passwords. Distinguish your online banking password from other passwords and don't use the same password.

6. Check the account balance and details regularly. If abnormal transactions or accounting errors are found, install firewalls and antivirus software, and update antivirus software regularly to prevent malicious attacks or virus attacks on computers.

Visit the online banking website of your issuing bank. You can get the latest online banking security knowledge.