How to compensate if the postal express is lost?

If you have not received something sent by postal express, you can call the postal customer service directly and make inquiries. If the express is lost, you can ask the courier to compensate.

If the express delivery is lost or unaccounted for, you must first complain to the courier company. If the courier company does not handle it within seven days or is not satisfied with the processing result, you can complain to the General Post Office. The complaint must be supported by evidence. When your rights and interests are threatened, you must know how to preserve evidence, such as logistics information, processing results of express delivery companies, etc.

Compensation standards

According to Article 47 of the "Postal Law of the People's Republic of China", postal enterprises shall compensate for losses of certified mail in accordance with the following provisions:

1. If the insured mail is lost or completely damaged, the insured amount will be compensated; if it is partially damaged or the contents are missing, the actual loss of the mail will be compensated based on the ratio of the insured amount to the total value of the mail.

2. If uninsured mail is lost or damaged, or if the contents are missing, compensation shall be based on the actual loss, but the maximum compensation amount shall not exceed three times the charge; if registered mail is lost or damaged, compensation shall be based on the actual loss. Three times the fee charged will be compensated.

Reference for the above content: Baidu Encyclopedia-Postal Law of the People's Republic of China