Why can’t I receive a reply after sending 101 to 10086?

Hello, if your mobile phone can receive text messages from other numbers, it means that there is no problem with your text message settings and communication channel. This is usually because you have installed 360 Security Guard, Information Manager and other software, which blocks special service code text messages such as 10086. It is recommended that you check the interception box in the software and add these special service numbers to the whitelist.

If you have not installed the above software, it may be a mobile phone virus. It is recommended that you restore factory settings or flash your phone under the guidance of professionals. If you have difficulty with the operation, it is recommended to go to a mobile phone repair outlet.

Warm reminder: Please back up your personal information before restoring factory settings or flashing your phone.

In addition, it is recommended that you confirm a few points first:

1. If your mobile phone card is placed in the mobile phone, can you normally receive text messages other than 10086. If it works, it means the SMS channel is normal.

2. If your mobile phone card is placed in another mobile phone, can you receive 10086 text messages normally? If it works, it means there is nothing wrong with the SIM card itself.

3. If you put another SIM card into your mobile phone, can you receive the 10086 text message normally? If it works, it means your phone is fine.

If 1 and 2 are positive and 3 is negative, it means there is a problem with your mobile phone system. It is recommended to change the room version and flash the phone.

If 1 and 2 are negative and 3 is positive, it means there is a problem with your SIM card or system data. It is recommended to use another mobile phone to call the local 10086 for feedback.

If 1, 2 and 3 are all positive, it means there is a card matching problem. It is recommended to use other mobile phones to call local 10086 for feedback, or go to the local department for testing.