Who will write me a letter to visit the 4S shop? Hurry up!

1. Hello! Excuse me, is this Mr./Ms. XX?

2. I'm XX from the customer service department of FAW-Volkswagen XX Store (be sure to state your name or code). I want you to pay me a return visit. It will take you about 2 minutes. Is it okay?

3. (Customers are willing to cooperate) Hehe, thank you very much!

4. Your car was repaired with us on X, right?

5. Did you deliver and pick up the car in person? If not, can you tell me the contact information of the repairman and him conveniently? So that we can do a satisfaction survey, thank you very much! )

Repair rate investigation

1. After you used it for two days, did we have a good maintenance of your vehicle/have the items you reported for repair been solved?

2. (If you have any questions, please record the customer's questions, consult relevant materials, and answer or promise when the customer will give them an answer) 3. If there is no problem.

Finally, do you have any comments and suggestions on our products and services? Don't! Well, my return visit is over. Thank you very much for your support to our work! If your vehicle needs help in use, please call our service number! Have a nice trip! Goodbye!

Yes, thank you very much for your valuable advice! We will constantly improve our service so as to serve you better in the future! If you have any questions, please feel free to contact us! Thank you again for your support to our work. If you need help when using the vehicle, please call our service number! Finally, I wish you a happy ride. Goodbye!