How to complain about Haike Rongtong's request for refund of deposit?

The consumer protection platform received a large number of complaints and feedback from consumers about the problem that the activation fee of 299 yuan was deducted when selling Haike Rongtong POS machines, and the user could not refund the deposit when applying for refund.

Consumer feedback said: "Haike Rongtong Hi paid a Pos machine. At first, the customer service said that there was no charge and 90 yuan deposit was needed. 1 month the machine was brushed 12000 yuan and was returned. After receiving the machine, swipe the card for 299 yuan to activate, and the account will be received immediately after activation. But it didn't arrive later. I asked the customer service to tell me how many months I need to brush and how much I need to refund every month. "

Complaint about the deposit of 299 on the POS machine of Haike Rongtong (currently returned by Haike Rongtong officials).

If you also encounter the problem that the deposit of Haike Rongtong POS machine is not refundable, you can click the following link to make a complaint:

First, what is the routine for POS machines to post money backwards?

Earlier, the police informed that a criminal gang called the victim or added WeChat to promote low-priced pos machines for designated merchants. For old users who already have POS machines, they will call you to claim that they are the company headquarters/operation center/business center/credit card center/customer service /POS machine manufacturer. The excuse is: customer return visit/terminal upgrade/abnormal rate/low replacement rate, or even termination of cooperation with a bank will lead to machine failure, anyway. After the user agrees to handle it, the machine will send it to the user by express delivery. The case of telemarketing using POS machines has a wide range of frauds and a high amount, involving 25 provinces and cities such as Beijing, Shanghai and Guangdong.

This machine basically takes the form of cash on delivery. What I told you was to receive cash on delivery for free. Before the machine is activated, ensure that there is no deposit and activation fee and return it immediately. In fact, the user paid the freight, and the freight is hard to refund. After getting it, either activate the machine according to their requirements or buy a machine for nothing. After the consumer activated the pos machine, he found that a sum of money was deducted. If you contact the other party for handling, the other party may have blacked you out and deleted you, causing economic losses to users.

Some machines given to consumers by unreliable power sales companies may be repackaged secondary cleaning machines, which may not be accounted for, even if you just want to swipe one or two hundred, and as a result, the credit card is inexplicably deducted for thousands or even tens of thousands, and the money is not accounted for at all. Non-standard pos machines will not only cause property losses, but also instability, code skipping and price increase. And deduct some extra fees at will, such as traffic fee and second arrival fee, which will lead to a serious decline.

Source: A Hagrid, Zhihu.

Second, how to judge whether the POS machine is regular?

1. In fact, both the payment company and the pos agent have costs, and the cost is about 100 yuan, so it is really necessary to charge a certain deposit when activating. At present, the promotion of pos machines in the market is the business personnel of authorized service providers or agents. Professional and reliable service providers or agents will truly and clearly inform the rate, activation conditions, whether there is a deposit for the first brush and the requirements for meeting the standards; To apply for a pos machine, you must find a reliable dealer. As a tool for long-term use, credit card pos machines cannot be separated from long-term and stable after-sales. Dealing with reliable dealers is a prerequisite for reliable products and after-sales service.

To check whether there is a payment license (that is, a payment license), you can check the payment license in official website and the People's Bank;

Inquiry path: official website, People's Bank of China-Openness of government affairs-Publicity of administrative examination and approval-institutions that have obtained payment permission.

2. If you receive a phone call to promote POS machines, you must not trust people who claim to be UnionPay or payment institutions. You are likely to be a liar, and the state clearly stipulates that it is forbidden to sell POS machines by telephone, SMS and other promotion methods. Therefore, this is a gray area. Receiving this kind of phone text message means that your mobile phone number has probably been leaked.

3. Use the National Anti-Fraud Center app to verify the other party's mobile phone number. After downloading the app, click Authentication and enter the other party's mobile phone number for authentication, and you can see the relevant verification results.

Third, the POS machine deposit refund application

In view of the deposit being sealed up by Haike Rongtong pos machine, it is most urgent to refund the money. However, after consumers tried to refund the deposit in various ways, the effect was not satisfactory, and many of them ended in nothing.

If you encounter similar problems, you can post a complaint through the consumer protection complaint platform, and Haike Rongtong's official customer service department will handle it directly. Consumer protection handled thousands of complaints related to pos deposits, and solved more than 60 complaints for Haike Rongtong, with a comprehensive settlement rate of about 86%.

Description of Consumer Protection Complaint: How to publish the complaint correctly and recover the refund?

1. Be sure to complain to the head office of the payment company, not the wrong subject.

First of all, it is necessary to find out which payment company the POS machine belongs to, not the credit card merchant, but which payment company the bank card is bound to. If it is Haike Rongtong, choose Haike Rongtong as the subject of complaint;

2. After filling in your complaint truthfully, the official of Haike Rongtong Enterprise will directly handle it on the consumer protection platform.

Please fill in the process of the question carefully, as well as the complaint clues such as transaction records and screenshots of chat conversations generated in the process. Effective complaint information and complaint clues will help the consumer protection platform and Haike Rongtong officials to deal with your complaints quickly;

3. If the frozen money involves a large amount, please report it to the local public security bureau immediately or call the local anti-telecom fraud center at 96 1 10.

I hope that friends who read this article will be vigilant! I also wish everyone an early refund ~