Minors recharge the original god? Miha Yohara teaches you how to solve it!

With the development of science and technology, the frequency of minors using mobile phones is much higher than that of 10 years ago, and online games have gradually become their first choice for entertainment besides study. Although moderate entertainment can also make children's thinking develop more comprehensively, minors are in the stage of construction in all aspects of body and mind, and there are often cases of bypassing parents' recharge games. Especially in Genshin Impact, every time there is a new activity, many minors get a lot of money, which is also a headache for parents. Today, Bian Xiao has specially arranged a detailed refund process for your reference.

At present, the official platform of Mihayou has two ways to deal with minor recharge games:

Method 1: Refund through the official "Mihayou Growth Care Platform"

Just register your account with the wizard.

On the "Online Application" module, start the operation and initiate a complaint according to the relevant guidelines. Well, here's the point. In order to avoid trouble, parents can prepare the following materials in advance before complaining: identity information of parents and children, proof of guardianship, proof of relationship, and screenshots of orders recently recharged by minors. Screenshot coupons can generally be found in the WeChat wallet bill. If you use Alipay, you need to check the bill in Alipay and the bank card needs to check the running water. The materials to be prepared will be explained in detail on the official platform, or you can call customer service to improve the efficiency of applying for a refund. The more fully prepared the relevant materials, the faster the approval will be passed.

Step 4: Remember to fill in the contact information after completing the above refund process. In general, if the materials are complete and successfully submitted to the system, the refund request will be accepted. If there are problems with inappropriate materials or some missing materials, the staff will send a text message or call according to the contact information left by parents, and give guidance steps. If the contact information is wrong and the contact is unsuccessful, it may affect the refund process. If parents encounter any problems in the process of refund, they can consult the customer service of Mihayou. They still attach great importance to the refund of minors in Shen Yuan.

In addition, this kind of refund method deserves parents' attention. Once the refund is successful, Mihayou official will take back the account, which is a permanent ban, which means that children can no longer play games with this account in the future.

Although Xiong Haizi's disorderly recharge is really a headache, minors still need supervision and education, and the account number is also the child's hard work. Before lodging a complaint, parents are advised to talk and communicate with their children more, understand their inner thoughts, and try to avoid the parent-child relationship being affected.

Method 2: Real-name authentication of minor accounts.

If the real-name authentication of the children's account is changed to a minor, the official of Mihayou will include the account in the national anti-addiction restriction for minors.

Anti-addiction restriction clause: For minors' certified accounts, online game services are only provided at 20:00-2 1 hour every Friday, Saturday, Sunday and legal holidays, and game consumption is strictly restricted.

The way to authenticate children's game accounts as minors is also very simple. The specific operation is as follows:

Step 1: Enter the Mihayou Growth Care Platform, and log in to your parents' account just like applying for a refund above.

Step 2: Select the online application module. At present, online application only supports computer access, and then follow the "Online Appeal Operation Guide" or contact the Mihayou Minor Growth Care Hotline: 02 1-6037 1740.

Step 3: Upload information about minors and game accounts. The materials to be submitted include: parents' and children's personal information and proof of relationship, proof of the person whose account is bound with real-name information and proof of relationship, and submit the following materials in any data box: select 1: screenshot of game interface with UID/screenshot of real-name information of mobile phone business hall bound with game account/recent recharge order proof/screenshot of common game equipment models.

Step 4: Fill in the change of real-name authentication application and change the content of real-name authentication-the authentication account is a minor user.

After submission, follow-up waiting for the Commissioner's review. Under normal circumstances, as long as the complete materials are submitted step by step according to the instructions of the customer service specialist, the preliminary examination can be completed in 1-3 working days.

However, parents also have a vital regulatory role in the matter of minors playing games. They can't leave this responsibility entirely to the game company. In daily communication with children, we should also help him treat games correctly, teach him more ways of entertainment, and be alert to the bad situation of indulging in games. At the same time, it is also necessary to help children establish a correct view of money, which is also of great benefit to their future work and life.