Is China Merchants Bank’s 021-38834600 a free customer service?

Yes, 021-38834600 is one of the outbound calls of China Merchants Bank Credit Card Center, not a scammer’s number. However, this number is generally used for credit review and collection. If the caller leaves you a callback method, the extension number will be indicated, so this is not a customer service number for most customers. If you want the toll-free number of China Merchants Bank Credit Card Center, you can dial 8008205555 from a landline phone. This method is completely free. Or dial 4008205555 from a landline or mobile phone. Local call charges or basic local call charges for mobile phones will be charged. Long distance charges will not be charged.

China Merchants Bank Credit Card On December 3, 2002, China Merchants Bank officially issued the first international standard dual-currency credit card in China, ushering in a new era of credit card consumption for Chinese people. After more than ten years of struggle and growth, China Merchants Bank Credit Card has formed three major visions: "to be China's best payment experience provider, to be China's best consumer finance expert, and to be China's leading diversified marketing platform". At the same time, it has also Won many honors.

Adhering to China Merchants Bank's business philosophy of "Changing because of you", China Merchants Bank Credit Cards continue to refresh cardholders' card experience through product innovation and service upgrades, becoming a leading brand in the credit card industry.

In recent years, China Merchants Bank Credit Card has actively pursued digital transformation, forged ahead with determination, pioneered the construction of the financial Internet, and created a technological legend in the domestic credit card industry.

In 2002, China Merchants Bank realized integrated and professional credit card services and became a pioneer in China's credit card market. Since the issuance of China's first "one card, two currencies" credit card that meets international standards in December of the same year, it has achieved a series of remarkable results.

The China Merchants Bank Credit Card Center adopts nationwide centralized operations and is the first credit card center in China that operates independently in full compliance with international standards, truly realizing integrated and professional credit card services.

While refreshing credit card records one by one, China Merchants Bank Credit Card adheres to the service concept and innovative spirit of "changing because of you", actively explores the market, expands market alliances, deepens market segmentation, credit card functions and services Increasingly enriched and improved, it is one of the most innovative joint-stock commercial banks in China.

Since the launch of the credit card business at the end of 2002, it was the first to launch the "swipe the card to buy air tickets and receive millions of dollars in aviation insurance", the first to launch the "overseas consumption, repayment in RMB" business, and led the industry in launching interest-free credit card services Installment payment business, and was the first in the industry to launch innovative functional measures such as "SMS transaction reminder" and "Lost Card Protection". In addition, the country's first permanent points validity system and international 24-hour roadside assistance service have gradually become the service standards of the domestic credit card industry.

In terms of product and service innovation, China Merchants Bank Credit Card has created more than a hundred new products and services, adheres to the promotion of cross-industry cooperation model, and has successively cooperated with leading enterprises in different life fields such as department stores, tourism and sports consumption industries. Carry out cooperation to provide cardholders with products and functional services in a dual sense.

In April 2006, China Merchants Bank occupied the largest market share in the industry in terms of card issuance volume, and officially announced that it would take practical actions to create a "five-star credit card"; in September 2007, China Merchants Bank took the lead in proposing The "five-fold security" credit card service concept has consolidated its position as a leading brand in the industry.