I want to return the train ticket paid by Ctrip online WeChat. Why is there no order? There is an order number in the text message. Why not show it?

Hello! Thank you for your interest in Ctrip! Under normal circumstances, log in to Ctrip. Com, you can check your order in "My Ctrip" and "Domestic Train Ticket Order" through the account password you booked at that time; To place an order, a non-member needs to enter Ctrip.com through a computer, log in with the "Free Access Verification Code" on the "Non-member Order Query" page, and then query the order in the "Order Center". At present, the self-service refund service time is 07:00-22:00. If the ticket has not been picked up and the departure time is more than 3 hours, you can click "My Order" to apply for self-service refund. If the ticket has been picked up or the order or non-self-service refund time is less than 3 hours before departure, you need to bring the original valid certificate of the passenger and the train ticket used when purchasing tickets to the train station refund window to apply for a refund before departure. If you still have questions, I suggest you contact the train ticket customer service: 02 1-22268888, and someone will help you. I hope my reply is helpful to you, thank you for your question, and wish you a happy life.