How does Didi deal with passengers who evade orders?

Didi found that there is a problem of malicious arrears of fares, and the mobile phone number used will be deactivated. Usually Didi will inform you by SMS first. If there is still no reply after more than 24 hours, the driver can call Didi Customer Service to handle it, and then call the police according to the seriousness of the case.

After the passengers escape, the driver can complain to Didi customer service. Didi will contact passengers to make up the fare. At the same time, Didi APP has a built-in blacklist function, and drivers can blacken passengers. After the power failure, the driver will not receive the passenger's order for a period of time.

Under normal circumstances, if the amount of evasion is small, contact Didi customer service for negotiation. If the amount of evasion cannot be negotiated, you can call the police. Passengers often use Didi's evasion technology, and the amount of evasion exceeds 3,000 yuan. Didi will be handled by specialized personnel, sent letters and even handled at home.

Extended data:

Some passengers use the drip fare evasion technology. If they evade tickets for many times, they may be recorded in the credit information system, and the untrustworthy parties will limit high-consumption behaviors such as flying, train soft sleeper and high-speed rail. In addition, preferential policies such as government subsidies and social security funds, and access to green traffic channels are also restricted, and employment is also restricted.

The "Drip Taxi" platform has a dunning mechanism, and drivers can use this function to claim the fare. If the dunning mechanism is invalid, the driver can also make feedback, appeal and complaint through Didi 400 phone.