Year-end summary of power supply company

Seriously carry out weekly safety activities and monthly safety technical training, and strive to improve the safety awareness and safety skills of employees. The following is the year-end summary of the power supply company compiled by Bian Xiao. Welcome to learn!

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# Year-end summary of power supply company (1)#

Since I joined the work of _ _ Electric Power Bureau, I am serious and responsible for my work, and my ideological quality and ability are constantly improving and perfecting. Under the care of the organization, my professional skills have made great progress.

As far as my job responsibilities are concerned, I am grateful to the correct leadership of the company's leaders and the strong support and help of various departments and construction personnel. In terms of safety work, the goal of safety production management has been basically achieved. In particular, there are more than 0/00 items of large and small projects in our company throughout the year, and there is no minor injury or serious injury accident, and the project quality can meet the acceptance standard. These achievements can not be separated from the efforts of all employees in our company.

1. I think the achievements of safe production throughout the year are mainly due to the great attention and correct guidance of leaders at all levels of the company and the active efforts and cooperation of all employees of the company.

Here, I think, one decision is very important for our safety work throughout the year, and that is to insist on holding a good pre-shift meeting. At the beginning of this year, manager Niu proposed at the morning meeting that the daily pre-shift meeting of the team must be organized well. Use the activity time of the pre-shift meeting to arrange the work of the day, explain the safety precautions of the work of the day, convey the company's current main attack objectives and strategic deployment, and let every employee have a clear understanding. Because we insist on this work, it has played a good role in the safety work, project progress and project quality of our company and laid a solid ideological foundation. The real effect of this work is also reflected in the actual production activities.

Two, the basic realization of the supervision and inspection of the construction site of key projects.

In this way, problems and some hidden dangers can be found in time, handled and solved in time. This year, the company's projects include county reconstruction; Anti-stealing and automatic generation of line loss; A dozen temporary electricity; Military substation, Liaoning Police College and boiler room in relocation area; Substation kiosks and high and low voltage external lines in three relocation areas. Recently, cable projects such as the western suburb trunk line, the southern suburb trunk line Liu Shu Village branch line and the new bifurcation trunk line. The construction site is scattered, the construction period is tight and the progress is slow. Under the leadership of Minister Zhang, I basically inspected the construction site. From the construction process of these projects to the acceptance of power transmission, more than 95% of the projects can meet the acceptance standards and be completed within the prescribed time limit. It has indeed achieved the task of ensuring quality, quantity and safety.

Third, due to the large number of people in the project this year and the lack of free time, the safety study and education work for construction personnel has been reduced accordingly.

This year, I used the pre-class meeting and spare time to study and educate the operators four times and organized them to take exams. In his spare time, he organized teams and groups to study and test "Safety Education for Construction Personnel Entering the Site". In addition, all employees of the company were organized to take the safety production laws and regulations examination (Ganjingzi District Examination), and the number of participants reached 98%. The study of safety laws and regulations is the basis of improving the safety technology and prevention skills of our operators, ensuring the engineering quality and preventing man-made accidents. In my opinion, although we don't have much time to study and educate, we can really consolidate and improve the thinking of operators through study and education, and it also plays a certain role in improving the knowledge level of safety production and the understanding level of operating procedures and technologies, and can be seriously implemented in practical work. This is what I must do well and stick to in my future work.

Finally, talk about the shortcomings in my work:

On-site inspection goes through the motions. Insufficient inspection and supervision of the safety activity records of the team. The problems found were not strictly investigated to achieve the effect of educating everyone. There is a gap in organizing workers' safety study and education.

# Year-end Summary of Power Supply Company (Chapter II) #

Quality service is a bridge between enterprises and customers. In order to implement the seven actions of electric power benefiting the people, our hospital strengthened the quality service management in the first quarter of _ _ _ _, taking "quality, convenience, standardization and integrity" as the action guide, and implemented the _ _ hour duty system to solve problems for customers anytime and anywhere. In the first quarter, * * * received more than _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _, and replaced more than one set of household protectors for customers free of charge. Our hospital moved meters for more than _ _ households in Wulian Town free of charge, which was well received by the government and the masses, and provided safe and reliable power guarantee for the majority of power customers.

Dressing the, a staff member of the customer service department, is polite to others with civilized language, so as to say hello, ask questions, answer questions, walk and bid farewell. In order to supervise the work of our office, we also specially hired _ _ people with local prestige as supervisors of our office to supervise the work of our office anytime and anywhere, so that no customer complaints occurred in the first quarter.

On, Mianyang Electric Power Bureau made an unannounced visit to our hospital. Among them, the main problems exposed are: service awareness is not strong, employees' safety awareness is weak, and environmental sanitation is poor. Through this incident, all the staff of our hospital immediately studied this bulletin carefully, deepened their understanding of this incident, and enabled our staff to firmly establish the overall situation awareness and service awareness, enhance their sense of responsibility, strengthen the cultivation of their sense of responsibility and rules, earnestly perform their respective duties, regard quality service as a long-term and effective important work, and optimize the workflow from key links such as standards, efficiency and responsibility. Improve the accountability system, clarify high-quality service events, and effectively extend the improvement of service quality from the business window to the whole process of hospital management. Our hospital appoints a special person to check the development of high-quality services such as business hall and emergency repair duty and the performance of personnel's duties every day, and make detailed inspection records for future reference.

Strengthen the window construction, adhere to the service tenet of "People's power is for the people", and the window service personnel of our bureau strictly implement the relevant requirements of the Service Standard Operation Manual of the Business Hall, such as: getting up to see you off, getting up to see you off, handing over with both hands, going outside first and then inside, and greeting each other with one safety and two safety. Implement "one-on-one", so that you can enter the door at a time, find someone at a time, and pay a fee at a time to ensure that it is done at a time. Whether it is power emergency repair or power service, power switching or power consultation, the service standard of "just one phone call and I'll do the rest" has been realized, which greatly facilitates power users.

Our customer service window is located in the temporary board room. In the temporary service business window, get on the right track according to the requirements of document No. (_ _) of the electric power bureau. All kinds of signs are complete and standardized. In order to facilitate customers to know the knowledge of safe electricity use in time, various publicity materials and convenience facilities have been placed in the temporary business hall. The service level and professional quality of power supply personnel have been further improved, providing customers with high-quality, convenient and fast services.

In short, on the basis of strengthening internal staff management, our service quality has achieved good results. Our achievements have been affirmed by _ _ and praised by the majority of power customers. We will make persistent efforts to strive for the best quality in our future work.

# Year-end Summary of Power Supply Company (Chapter III) #

Don't forget the carefree college life and start to step into a brand-new environment. The unknown future is confusing and passionate. In July, 20__, I officially changed from a college student to an enterprise employee and became an employee of the cattle farm of _ _ Power Supply Bureau. This is the beginning of my new life. From this moment on, I officially entered the society.

Perhaps we still don't understand that in the hazy years, in the confused journey, when we stand at a new starting point in life, we will not be as carefree as before. We must be busy for the future. In order to make our life more brilliant, we can't blindly indulge in the good days of the past and sigh that the sea is difficult for water, because we need a better future, and we don't want to cry in the cold and accomplish nothing. A promising life is eternal. This diligent pursuit of self-worth will be our future work.

Whether it's induction training, induction training or internship in the institute, I have benefited a lot. Theory makes people see further. After a month of induction training and study in Duyun, they really gained a lot. The training teacher carefully explained to us the general pattern and development of Duyun power grid, and the professors of various professional theoretical knowledge made up for what many schools did not have. In addition, for new employees, the first thing to pay attention to at work is safety, which is also illustrated by watching videos. Let's study hard. It can be seen that the meticulous care of the bureau leaders has gradually integrated me into this warm court in a cheerful, relaxed and pleasant atmosphere.

During the short training and study period of _ _ Bureau, the bureau leaders seriously introduced the current situation and future situation of the bureau, which made me deeply feel that _ _ Bureau now has the only 500 kV substation in Duyun Power Grid, and its electricity sales are among the best. In the near future, we will work together to win the first place and provide more customers with quality service as our business philosophy. Regarding the demands and suggestions put forward by the leaders to our new employees, I think that in this learning-oriented enterprise, it is better in management, management and concept. It is my lifelong goal to strengthen my own learning, learn in practice and innovate in learning.

Practice makes people do it more realistically. The biggest problem after work is to combine theory with practical work and apply theoretical knowledge to practical work. We still have a lot of shortcomings in this respect, which need us to gradually master and be familiar with in exploration and study. A few days of internship in the cattle farm also let me slowly enjoy the fun at work. First of all, I sorted out the simple customer files, and a lot of files made me dizzy, but as long as I used my brain to sort them by date and number, it would be easy to sort them out again. It's the first time I learned to collect electricity, use electricity meters, and get in close contact with users for the first time. I was a little panicked, but I still treated it with a normal heart and watched it twice. Simple electricity bill, I can learn how to type it roughly after typing it twice. When I learn to smile at customers, print their electricity bills and watch every customer leave with a satisfied smile, nothing can replace my satisfaction. That is to rely on your own self-confidence, perseverance, modesty and persistence. Constantly challenge yourself and surpass yourself in your work. All jobs are the same. Learn in practice, and you will learn more and make faster progress.

A good beginning is half the battle. The internship of the previous year was just the beginning. I want to make a good start. I think as long as I am willing to study and work hard, I will pave the way for my electric power career! I am ready to make a blank sheet of paper every moment, which can give it any new connotation.

# Year-end Summary of Power Supply Company (Chapter IV) #

Today, the provincial company held a 20-year year-end summary experience exchange meeting for power supply station marketing, which provided us with an excellent opportunity to learn and communicate. Below, I would like to report to you some practices and experiences of our company in quality service in recent years. If there are any shortcomings, please criticize and correct them.

First, strengthen leadership and fundamentally realize the "three in place" of quality service.

First, strengthen leadership and raise awareness. With the development of market economy and the establishment of the development goal of "one strong and three excellent" modern company of State Grid Corporation of China, quality service has become an important content of enterprise management, which is directly related to the survival and development of enterprises, their social image and the construction of a harmonious socialist society. Based on this understanding, the leading group of the company took the lead in changing the work style, adjusting the working ideas, taking the construction of professional ethics and quality service as the central work of the company, and combining with years of practice, put forward the working goal of "satisfying the government, satisfying the society, satisfying the enterprises and satisfying the people" as the starting point and the end result of all the work of the company.

The second is to implement the responsibility and make the organization in place. In our work, we incorporate the construction of professional ethics and quality service into the overall goal of the construction of three civilizations in enterprises, implement one-vote veto, and arrange, deploy, assess, reward and punish with other work. Third, innovative mechanisms and measures are in place. Establish a four-level guarantee contact system, adhere to the principle of "who is in charge, who guarantees, who is responsible", clarify the guarantee tasks and responsibilities of the company's two-level leadership team, class teacher and plagiarism staff, adhere to the regular contact system, so as to solve problems in a timely and effective manner and resolve contradictions at the grassroots level. It can be said that the implementation of the security system has effectively enhanced the sense of responsibility of employees and further smoothed the communication channels between power supply enterprises and customers. Late one night in June, 5438+February last year, a self-sustaining transformer of an enterprise suddenly emitted black smoke. In desperation, the owner remembered his contact card and called our company for help with a try attitude. In less than half an hour, the staff rushed to the scene. After more than two hours of emergency repair, the power supply was restored in time, which made customers feel the change of service style of power supply enterprises.

Second, with customer satisfaction as the goal, carry out all-round quality service.

In the process of quality service construction, we deeply feel that in order to establish a service guarantee system with customer satisfaction as the goal, quality service must run through the whole process of enterprise production and operation.

In the marketing system, starting with standardized services, we will carry out the mobile appraisal activities of etiquette service, standardized service, one-stop service and satisfactory service in the service window, establish the first-inquiry responsibility system, the first-office responsibility system, the satisfaction service honor card system and the yellow card warning system, and adhere to the monthly assessment and customer evaluation system. At the same time, constantly enrich the form of activities, expand the content of activities, and implement more humanized and personalized services:

In cooperation with the mobile company, the short message service function of electricity fee information was opened. Mobile phone customers can send short messages at any time to inquire about the latest electricity consumption information, and can also set up a reminder service for paying electricity charges. In order to let more customers know about the electricity consumption at any time, since, we have successively invested nearly one million yuan to install electricity consumption and electricity consumption bulletin boards in urban residential buildings, effectively avoiding the situation that customers lose power due to unconscious arrears.

# Year-end Summary of Power Supply Company (Chapter 5) #

I. Compilation and Revision of Power Grid Planning

As a member of the production technology department, I participated in the compilation and revision of Rolling Revision of Rural Distribution Network Planning and Outline of Distribution Network Planning Report. The planning involves the following contents: general principles of power grid planning, analysis of rural distribution network status and existing problems, discussion of economic development, power grid status and existing problems, load forecasting according to economic development, 35kv power grid development planning, 6544. Provide basis for power grid construction and transformation, and better guide power grid construction and transformation.

Second, the power grid construction and transformation work

20__ to 20__, 10kv, 35kv line basic data survey and input. On the basis of being familiar with the work, I participated in the data investigation of 1 10kv and 35kv lines and the new construction project of 35kv Song Station and Station. Four new 35kv lines, such as Lotus Line, Hejin Line, Zhaohe Line and Shihao Line, and the reconstruction project of rural power grid 10kv line, participated in the design, construction, acceptance and reconstruction project of _ _ _ _ _ rural power grid, gradually became familiar with the equipment and working procedures in the work, and personally completed the project establishment and line alignment work.

Road survey, participate in design and renovation scheme, participate in design audit, participate in survey, design and acceptance of 10kv distribution transformer capacity expansion project, participate in project quality acceptance and data collation, formulate project network plan and project flow chart, all new and renovation projects are qualified, improve power supply capacity, meet the needs of economic operation and reduce line loss.

# Year-end Summary of Power Supply Company (Chapter VI) #

# Year-end Summary of Power Supply Company (Chapter VII) #

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