Why is the express delivery from Henan on Taobao still waiting to be received? I placed an order on 19, and it has been delivered for four days. What should I do?

Waiting for payment means not receiving the goods. General merchants click on the delivery, and there will be collection and delivery that night. If it is unavailable for more than 48 hours, apply for a refund directly or let the merchant reissue it. If it really doesn't work, call the headquarters of the courier company and tell the customer service at the headquarters that the sender has given this piece to the courier, and the courier has no record. Now e-commerce companies are all electronic face sheets, and the headquarters will feedback the situation to the sending company, and the sending company will contact the merchants to deliver the goods as soon as possible.

In this case, you should ask the merchant first, and then ask the express customer service, who can track the specific situation of express delivery. I can't find the information for the time being. First of all, please check with the shipper whether the single number zhi is correct. If it is online shopping, some sellers are partners of express delivery, and they have lists in their hands. Give the list first, so that the order is in the delivery state. Actually, it hasn't been delivered yet. If there is a delay, the courier delivered it at home, and there will be a delay. Website updates will also be delayed. For various unforeseeable reasons, we have to wait patiently. There are several possibilities:

1. The shipper fills in the bill to inform you of the single number, but the courier company hasn't come to pick it up yet;

2. Shortly after the express delivery, the waybill information has not been entered into the logistics tracking system;

3. The waybill information has been entered, but the online information has not been updated.

Author: E-commerce floating life

Link:/Question /4 19858022/ Answer/1460062566

Source: Zhihu.

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