Insurance company complaint hotline 12378

The insurance company’s complaint hotline is 12378.

12378 is the hotline number of the China Banking and Insurance Regulatory Commission. The main responsibility of the China Banking and Insurance Regulatory Commission is to uniformly supervise and manage the banking and insurance industries in accordance with laws and regulations. If users want to complain about insurance companies, they can directly call the China Banking and Insurance Regulatory Commission. Hotline number 12378.

Generally, within 15 days of receiving the complaint, the complainant will be notified whether the complaint will be accepted and a decision will be made within 60 days from the date of acceptance. In complex cases, this may be extended to 30 days. When making a complaint, you need to pay attention to retaining useful evidence, and then pay attention to the complaint time. The service hours of the regulatory agency are from 9:00 to 17:00 on working days. Do not complain during non-working hours. If you encounter peak periods, it is recommended to try a few more times.

Four major insurance companies:

1. The People's Insurance Company of China Co., Ltd. is a state-owned insurance company, a central enterprise at the deputy ministerial level, with jurisdiction over PICC Property & Casualty, PICC Life, and PICC Health. , PICC assets, etc.

2. China Life Insurance Company, referred to as China Life State-owned Insurance Company, is a state-owned enterprise at the deputy ministerial level and has jurisdiction over China Life, China Life Assets, China Life Overseas, China Life Property & Casualty Insurance, etc.

3. China Export and Credit Insurance Corporation, referred to as China Export and Credit Insurance Corporation, is a state-owned insurance company, a central enterprise, deputy ministerial level, and has jurisdiction over short-term export insurance, medium and long-term export insurance, investment leasing insurance, domestic trade insurance, etc.

4. China Taiping Insurance Company, referred to as China Taiping State-owned Insurance Company, is a central enterprise, deputy ministerial level.

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