Complaint mode of CBRC

The public can report illegal and illegal employment institutions to the regulatory agencies and judicial departments through the Internet financial reporting information platform. The construction of the platform provides a convenient and direct channel for the masses to report and unite the masses' strength.

under normal circumstances, if you want to complain about a bank's products or services, you should contact the bank first, which will give the bank an opportunity to solve the complaint as soon as possible. All commercial banks have channels and processing procedures for accepting customer complaints, so as to conduct a comprehensive and timely investigation of customer complaints and solve them satisfactorily. Banks should also explain the complaint procedures to customers.

if you are not satisfied with the bank's handling of complaints, or if the bank fails to give a final reply within the agreed time after receiving the complaints, you can seek assistance from the CBRC. ? Complaints to the CBRC shall be made in writing, with details of the complaint events and nature, the complainant's name and contact method. Oral or anonymous complaints to the CBRC are not acceptable.

Extended information:

Precautions:

The CBRC requires that a complaint department be set up to handle complaints in the banking industry, that there should be procedures for handling complaints on site at outlets, that complaints should be published in business outlets and official website, that complaints should be accepted and registered in time, and that the acceptance status should be informed after acceptance. And in principle, the processing shall not exceed fifteen working days.

banking financial institutions shall promptly accept and register all complaints, and inform customers of the acceptance, processing time limit and contact information by SMS, telephone, e-mail or letter after acceptance.

banking financial institutions should seriously investigate and verify the customer complaints and inform the handling results in the above manner in time. If there are problems with financial products or services, measures should be taken immediately to remedy or correct them. Where banking financial institutions cause losses to financial consumers, they shall make compensation or compensation to financial consumers according to relevant laws or contractual stipulations.