6 summary recommendations for finding clients

Summary of the work of finding customers 1

Time is like lightning, fleeting, in a blink of an eye, 20xx has passed, and while serving as a branch bank During one year as an account manager, I worked hard and kept making progress. While my business level was greatly improved, I also made considerable progress in my ideological awareness. The work situation in 20xx is now reported as follows:

1. In 20xx, under the care and guidance of the branch president and leaders, I became familiar with the new working environment in a short period of time. , earnestly study various financial laws and regulations, actively participate in various learning activities organized by the industry, and constantly improve their theoretical quality and business skills. In the new working environment, there are certain deficiencies in work experience, marketing skills, etc., coupled with support If you want to establish a new branch in another city, you must first increase your customer base. At work, I always use my words, hands, and brains to win customers' support for our bank's business, expand the number of my customers, and collect information and seek support in a short period of time through high-quality services and business professionalism. , successfully marketed a large number of high-quality customers and businesses such as Noble Liquor Trading Center, xx City Electric Power Industrial Company, xx City Small and Medium Enterprise Service Center, etc. Although the current book contribution is not large, it has stored hundreds of millions of yuan in deposits and loans for the future. By the end of December, individuals had accumulated more than 22 million yuan in deposits, with a daily average of more than 18 million yuan throughout the year. There were new breakthroughs in payroll agency, PS merchants, notice deposits and other businesses.

2. Since serving as an account manager, I have deeply understood and felt the responsibilities and mission of this position. The account manager is our bank's business card for public service and the hub of contact between customers and our bank. The communication style and speech and behavior with customers all represent the image of our bank. I constantly learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the working style of running forward. Collect high-quality customer information from all aspects, grasp customer dynamics in a timely manner, visit the bridge between customers, go down to enterprises and institutions, and get in-depth with customers. Take the bus when there are no public buses, it will always be fine or rainy, and perform daily maintenance on different customers every day. Even a text message blessing and greeting represents our bank's longing for our customers. Answer customers' questions enthusiastically and patiently, face customers calmly with a relaxed attitude and a friendly smile, quickly and clearly convey the information they want to customers, communicate well with customers and achieve good results. Winning customers' general recognition of my work. In the credit business, pre-loan investigations, post-loan inspections, and follow-up investigations are carefully conducted, and materials are submitted for review and archiving in a timely manner. In 20xx, a total of more than 33.5 million yuan of loans were issued, and 6.41 million yuan of loans were collected on time. Among them, there was no bad loan or bad credit. Personal compliance work was achieved while high-quality operating profits were obtained, ensuring the safety of credit funds.

3. Existing problems

In the past year, although I have achieved certain results in various aspects, I have also clearly seen my own shortcomings.

(1) Lack of learning. Faced with the deepening of financial reform and the diversification of the market economy, how to grasp the latest financial information and the development trends of our city sometimes cannot keep up.

(2) It needs to be strengthened to tap existing customer resources, select the best customers, increase the number and quality of customers, and enhance customers' greater contribution and loyalty to our bank.

(3) It is to further overcome the youthful impatience, be down-to-earth, improve work initiative, do more and talk less, and improve myself in practice. I am working hard to correct the above shortcomings.

4. Directions for future efforts

In the new year, I will continue to work hard and pay more attention to the study and research of new regulations, new businesses, and new knowledge, and improve Working methods, actively work hard, enhance the awareness of service purpose, show great courage and pioneering spirit, consolidate your business foundation, work hard in a higher and further direction, and use "new" work to solve the actual problem Difficulties encountered at work.

Summary of Customer Finding Work 2

I received a transfer order from the provincial branch in April 2020 and was transferred to the account manager of x branch. During the 8 months of work at the x branch, I worked diligently and focused on innovation. While my own business level has been continuously improved, I have also made great progress in terms of ideology. I will now summarize my work in the three quarters of 2020 as follows:

In the second quarter of 2020, under the care and guidance of the president of the x branch and colleagues in each line, I spent a short time getting familiar with a new working environment. At work, I can seriously study various financial laws and regulations, actively participate in various learning activities organized by the industry, and continuously improve my theoretical quality and business skills. From March to June 2020, I participated in the AFP (Financial Planner) qualification certification training organized by the Beijing Financial Training Center, obtained the qualification to participate in the AFP certification examination, and successfully passed the AFP certification examination in July 2020. Through this all-round training and learning, I deeply realized the importance of my position and the urgency of business development. At work, I combine the theoretical knowledge I have learned with the practical problems encountered by customers, have the courage to explore new theories and new problems, and carry out work creatively.

When I arrived at my new position, there was a certain gap between my work experience and marketing skills and those of other account managers. And in the new working environment, I am relatively unfamiliar with both private and public customers who have frequent business transactions in the bank. In addition, most of the existing customers of the branch have been assigned to other account managers. To get started, you must first increase your customer base. After taking up my new position, I have always been diligent in speaking, doing, and thinking to win customers' support for our bank's business and expand my customer base. In a short period of time, through my high-quality service and professional financial management knowledge, I successfully marketed high-quality customers of the branch and improved customers' contribution and loyalty to the bank.

Since I became an account manager, I have deeply understood and felt the mission and responsibilities of this position. The account manager is a business card of our bank's public service and the hub of contact between customers and the bank. The communicative demeanor and mannerisms displayed in interactions with customers represent the image of our bank. I know that every word and deed of the account manager will be paid attention to by the customers, so the overall quality must be quite high. From the first day I took up my new position, from being uncomfortable at the beginning to now being able to integrate into this job well, my mentality has also changed a lot. At the beginning, I felt that the work of the account manager was very tiring and annoying, and the responsibilities were relatively heavy. But, slowly, I matured and I began to understand that this is work. It is my job to perform daily maintenance on different customers every day. It is my job to answer customers' questions enthusiastically and patiently. It is my job scope to formulate financial plans for customers and increase the value of their assets. When I have a clear purpose and a job After setting goals and priorities, everything became clear and clear to me at work. When clients sit in front of me, I no longer feel guilty or nervous. I can face them calmly with a very relaxed attitude and a friendly smile. Nowadays, I am able to quickly and clearly convey the information they want to know about the questions and doubts raised by customers. I can communicate well with most customers and achieve good results, thus winning the widespread recognition of my work from customers. Agree. At the same time, my communication skills and marketing skills have been greatly improved through my contacts with different customers.

Main problems:

1. Financial expertise needs to be further strengthened. Faced with the diversity of today's market economy, bank financial management has become the demand of more and more customers. How to provide our bank's high-quality customers with professional financial information and financial products requires improving one's own learning ability and initiative, and promptly Master the latest financial information and accurately analyze future economic trends to improve your own financial expertise;

2. For different customers, you should also strengthen detailed and precise management.

Dig deeply into the existing customer resources, conduct precise marketing according to the needs and actual conditions of different customers, and increase the branch's intermediary business income;

3. Further overcome youthful impatience and be down-to-earth , improve work initiative, not be afraid of doing more, not afraid of doing small things, improve yourself in every bit of practice, never be complacent and arrogant because of small achievements, but keep a clear mind, keep pace with the times, and create Greater brilliance;

Personal career development vision:

Due to the particularity and a certain degree of professionalism of the banking industry, if you want to become an outstanding employee in the banking industry, you must go through the system training and extensive practice. I hope to get more training opportunities in 20 years so that my overall quality can be comprehensively improved. Consolidate your business foundation and work towards higher and further directions.

Summarizing the past is to learn from experience and improve shortcomings. Looking forward to the coming year, I will be more confident, work harder, be proactive, and strive for excellence in completing my future work, so as to make greater contributions to the development of our bank's gold bar line in the coming year.

Summary of client-finding work 3

As an account manager, during the work in 20xx, I always tightened my work string and focused on the work goals set at the beginning of the year. A good work plan, carry out various tasks according to the work process of completing small goals in stages and gradually completing big goals, so that every work can be carried out step by step and in a rule-based manner. In 20xx, our bank added new deposit tasks 32.56 million yuan, completing 1.985 of the plan, handling 9 acceptance bill discounts with an amount of 5.21 million yuan, completing intermediary business income of 30,000 yuan, and completing personal savings of 770,000 yuan. At the same time, it also completed fund sales, credit cards, and loans well. Carry out card marketing and other work, complete the implementation of the online banking system of China Construction Bank, a power supply company, and all work indicators have been completed!

With the reform of my country's economic system and financial system, the trend of customers choosing banks has taken shape, and competition among peers has become increasingly fierce. In terms of business development, I have you among you, and I have you among you. In the competition In order to survive and develop, how to serve key customers well plays a decisive role in the business development of our bank.

I always put the customer first in my work, handle the customer's matters as my own, worry about the customer's needs, think about what the customer thinks, and always achieve " "Three Diligences" means diligent legs, hands and brains to win customers' support for our bank's business. I can be a thoughtful person at work. He captured the information from an inconspicuous words of a company's financial staff, timely feedback and tracking, and finally made nearly 270,000 yuan of funds arrive at the beginning of the year, achieving a "good start" and providing a good start for the whole country. This laid a good foundation for the bank's deposit increase work.

In the process of serving customers, I am meticulous and inject brotherhood and friendliness into my work, making the simple and boring service work rich and colorful, truly embodying the concept of customer first. When a customer receives flowers from him on his birthday, he will definitely be moved by the surprise; if a customer receives a text message with funny words from him when he is troubled, he will definitely put his unhappiness behind for the time being. With a trace of gratitude; and when the client unfortunately lies in the hospital bed, you will see him busy running upstairs and downstairs... Although things are very ordinary and simple, but for a meticulous person like Chen Gang, not much.

I think that as a good account manager, you should always pay attention to researching the market and paying attention to market dynamics. Researching the market means analyzing the marketing environment. On the premise of grasping the objective environment, you should study customers and analyze them through customer analysis. The research aims to understand the operating rules of customers' funds, and strive to track customers' downstream funds to our bank, achieve "monopoly control" of funds from the source, realize the internal circulation of funds, and consolidate the financial strength of our bank. This year, one of the clients he was in charge of had a large flow of funds. In order to circulate the funds in the body, he started from scratch and won the trust of the unit with high-quality services. He gradually found out the downstream units of the unit and through After many door-to-door contacts, all the infrastructure funds allocated by the unit were opened in our bank.

In addition, in July this year, when the municipal government required the treasury to centralize collection and payment of budget unit accounts and transfer funds to commercial banks, he actively contacted door-to-door and successfully retained a customer to open an account with our bank.

Another example is to carry out healthy fitness activities as a clue to carry out table tennis and badminton activities with customers, which not only deepens the interaction with customers, but also breaks the traditional public relations model, and has received a lot of benefits at work. Very good effect. In September of this year, while having a friendly discussion with relevant personnel of a real estate company, he learned that the client wanted to auction some of his properties. He worked actively and successfully transferred the auction proceeds of 50,000 yuan to our bank.

In 20xx, we will continue to work hard, treat every job with dedication, and complete it on time and with high quality. Submit a more satisfactory answer to the new challenge in 20xx!

Summary of client-finding work 4

Busy at work, working non-stop, in order to develop new banking business, strive at the post, persist in doing a good job, and improve yourself This reassures customers and our bank.

I am not afraid of being tired at work, but I am afraid that there will be no results. It was a difficult test for me to find that this was not the case at all. In order to make up for the work gap, we changed our policies and went to various units and companies to ask if anyone was willing to handle the business. Although the effect was not very good and it was time-consuming, However, I found that it can develop the enthusiasm of employees very well and make them willing to work hard.

Many employees were unwilling to communicate in detail on the phone, resulting in very little business being handled in the end, which gave them a lot of problems, a lot of responsibilities and pressure, which put a lot of pressure on everyone. Distributing the pressure to every employee and letting them know the urgency of the work has greatly improved the work efficiency of our department. In our bank, many people lack the spirit of active struggle and hard work because they are too comfortable and stable. This adds a lot of obstacles to our work. The key to breaking the situation is that I, the manager, have a strong army. What I want is not just one person but the entire department. The department is revitalized and has new changes. This is what I want to do.

Relevant information and data will be assigned to each employee every day, so that they can contact customers with more data. Those with good grades can continue to work in the company, while those with poor grades can go sweep the building, put down their body, and put down their work. Only with face can you do good deeds and achieve success. I changed the pressure to let the people in the department know that they should try their best to break through every customer at work and gain their recognition. What we want is not a loser but an elite. I use an elimination system to cultivate the positive abilities of department members and give them various rewards for their work. In return, this gives them confidence and comfort in working, at least their work is not in vain. Everyone's work responsibilities are very important, and the things everyone needs to be busy with are very tiring and nothing special, just to turn sheep into ferocious wolves in nature.

At the same time, I have never been proud of my work, and most of the achievements I have achieved are the result of the efforts of everyone in the department. What I did was to direct and dispatch from the center, and I did not participate in it. This is also the meaning of my work. The responsibilities are different, the nature of the work is different, and the efforts required are also different. When it comes to work, I always focus on the overall situation, making our work meaningful, creating more business for the bank, and bringing more benefits. Revenue, of course we will also receive customers. Our department has a characteristic for customers. We respect and give suggestions to customers. We will not mislead customers at will without considering the customer's situation, giving them more opportunities and giving them more possibilities. Such mutual benefit and win-win is what our bank has to do.

Summary of client-finding work 5

I have been working as a lobby manager for a year. Looking back on the past, I feel a lot of emotion. One of them is a deep understanding of the lobby manager. When customers come to our business hall, the first thing they see is not only the indoor decoration environment, but also the smiling faces and cordial greetings.

The lobby manager is a business card for our Bank of China to serve the public and an image ambassador for our bank’s business outlets. The lobby manager should not only have a good personal image and civilized speech and behavior, but also work well with customers. The communicative demeanor shown in interactions directly represents the image of Bank of China, so I focus on this aspect.

Because I am the first person in the bank to contact customers, and I am also the first person to know what services customers need. At the same time, I am also the person who can help customers solve problems in the first time. Therefore, when our bank launches new business and when customers have needs, I actively coordinate with the counter staff, consider customers, and guide customers to handle business reasonably. Since our bank is responsible for the payment of medical insurance and retirement pensions, there are many customers who come to our bank to handle this business, which takes up our bank's window resources. In addition, our bank is a specialized foreign exchange bank, and many customers come to us to handle foreign remittances, foreign exchange purchases, foreign exchange settlements and other businesses. It takes a long time to handle these businesses, and there are often queues at the window. Our tellers have been waiting since early in the morning. You can imagine the work pressure when you are busy till late at night. And all I have to do is help them relieve some of the pressure so that the entire team's operating procedures are not chaotic.

To be honest, when I first started working in the lobby, I was very uncomfortable. I felt that the lobby manager’s work was very tiring and cumbersome, and the responsibilities were relatively heavy. However, slowly, when I looked at it from the perspective of the lobby manager, I began to understand that this is what I will work hard to do in the future: that is to better strengthen teamwork, answer customers' questions, and provide quality services.

The purpose is clear, and the work goals and priorities are also established. Next, everything becomes clear and clear to me. Now I have been able to integrate into this work very well, and my mentality has also changed a lot. For example: when a customer sits in front of me, I no longer feel guilty or nervous, and I can calmly use a friendly smile. Face to face, because I am already familiar with my work and customer needs. I am constantly familiar with all businesses at work. If I don’t know, I will ask, what information do you need to open a corporate account, how to use personal online banking, and if you forget your password? I have a detailed understanding of how to retrieve, report loss and reissue, cancel an account, what information needs to be brought, various remittance fees, funds and other services, and summarize some key points from them, and explain them to customers. For example, when applying for a card at a bank Benefits: How much is the handling fee for ATM inter-bank withdrawals, is there an annual fee for a debit card, how much is the annual fee and how to charge small management fees, etc. When I explain this to customers, I believe they are all interested in our business. With a general understanding, customers can communicate well with me and are willing to handle business in our bank. In the process of answering questions, my business knowledge has also been enriched, and it has also played a role in sharing the pressure of tellers. important role. Whenever this happens, I feel a sense of accomplishment. Nowadays, I can basically answer customers’ inquiries, comfort them appropriately, and do my job well.

During this extraordinary period, my colleagues and I collaborated and actively cooperated with each other, starting from the details, and working hard to provide good service. After this experience, I feel that I have experienced a profound transformation in how I treat people. This has also further improved my work.

At the same time, in practice, I also realized the magic weapon for competition in the banking industry, that is, service, details, and high efficiency = success. If you wait in line for a long time, some high-quality customers will inevitably be squeezed out, so start with guidance, and look for opportunities, recommend our bank’s VIP financial cards to some high-quality customers, and guide them to handle business at the VIP window; for loan repayment Customers recommend using the all-in-one deposit and withdrawal machine for deposit business; customers who make a lot of personal remittances recommend using personal online banking, etc. These all play a certain role in reducing the pressure on the front desk. In other aspects of work, when automatic deposit and teller machines malfunction or the cash box is empty, contact relevant personnel for inspection and maintenance in a timely manner. Inspect the sanitary conditions in the lobby and keep the lobby clean and hygienic.

In addition, during the corporate reconciliation work, I can actively contact the corporate accountant to collect the statements, and at the same time publicize the importance of bank-enterprise reconciliation work to let the company realize that it controls , the role of risk prevention, and deepen the attention of enterprises to bank-enterprise reconciliation work. In the teller maintenance work, I can modify the roles and levels of tellers in a timely manner according to personnel changes, ensuring the normal operation of the work. During the process of switching between the new and old system of the return order cabinet, I can carefully learn how to use the new reconciliation system, contact the maintenance personnel in time to update the return order cabinet system, and at the same time introduce the new system to the corporate accountants who use the return order cabinet. The system's operation mode enables the customer's receipt cabinet to be used in a timely manner to ensure that customer receipts can be loaded and delivered in a timely manner, ensuring the normal use and operation of the new system. When customers come to our bank to print tax stamps or when they encounter difficulties, I can help them solve them in a timely manner.

Summary of Customer Finding Work 6

I was transferred to the branch office as an account manager in January 201x. During the nearly 12 months of working in the branch office, I worked diligently and focused on innovation. While my own business level has been continuously improved, I have also made considerable progress in terms of ideology. I would like to summarize my work as an account manager as follows:

Since becoming an account manager, I have deeply understood and felt the mission and responsibilities of this position. The account manager is a business card of our bank's public service and the hub of contact between customers and the bank. The communicative demeanor and mannerisms displayed in interactions with customers represent the image of our bank. I know that every word and deed of the account manager will receive the attention of the customer at the first time, so his overall quality must be quite high.

From the first day I took up my new position, from being uncomfortable at the beginning to being able to integrate into this work well now, my mentality has also changed a lot. At the beginning, I felt that the work of the account manager was very tiring and annoying, and the responsibilities were relatively heavy. But, slowly, I matured and I began to understand that this is work.

It is my job to perform daily maintenance on different customers every day. It is my job to answer customers’ questions enthusiastically and patiently. It is my job to quickly handle all loan procedures for customers and ensure that their assets are protected. Scope, when I clarify my purpose and have work goals and priorities, everything becomes clear and clear to me. When clients sit in front of me, I no longer feel guilty or nervous. I can face them calmly with a very relaxed attitude and a friendly smile. Nowadays, I am able to quickly and clearly convey the information they want to know about the questions and doubts raised by customers. I can communicate well with most customers and achieve good results, thus winning the widespread recognition of my work from customers. Agree. At the same time, my communication skills and marketing skills have been greatly improved through my contacts with different customers.

While carrying out my work, I also found that I still have many problems:

1. Financial professional knowledge needs to be further strengthened. Faced with the diversity of today's market economy, bank credit business has become the demand of more and more customers. How to provide professional loans and financial services to high-quality customers of our bank requires improving one's own learning ability and initiative, and mastering it in a timely manner. The latest financial information and accurate analysis of future economic trends to improve one's level of financial expertise;

2. For different customers, detailed and precise management should also be strengthened. Dig deep into the existing customer resources, conduct precise marketing according to the needs and actual conditions of different customers, and increase branch income;

3. Further overcome youthful impatience, be down-to-earth, and improve Work initiative, not afraid of doing more, not afraid of doing small things, improve yourself in every bit of practice, never be complacent and arrogant because of small achievements, but keep a clear mind, keep pace with the times, and create greater things

Due to the particularity and professionalism of the banking industry to a certain extent, if you want to become an outstanding employee in the banking industry, you must undergo systematic training and rich practice.

I hope to get more training opportunities in 20xx, and hope to participate in financial professional training such as afp training to comprehensively improve my overall quality. Consolidate your business foundation and work towards higher and further directions, personal work summary of bank account manager.

Summarizing the past is to learn from experience and improve shortcomings. Looking forward to the coming year, I will be more confident, work harder, be proactive, and strive for excellence in completing my future work, so as to make greater contributions to the development of our bank's loan line in the coming year.