How does Luckin Coffee complain about the store?

The complaint store of Luckin Coffee calls the headquarters at 400-0 10-0 100.

Nine secrets of store complaint handling.

1, please remember that the most important thing is to calm the guests down; The guest is angry and any treatment is invalid.

2. Remember that you represent the store; Never say "none of my business" or "I don't know".

3. "Explanation" is not "excuse" or "excuse"; We just explain the situation objectively, and don't let the guests feel that we are suspected of shirking responsibility.

4. When the customer has a mistake or misunderstanding, tell the customer euphemistically and thank him; Even if we are not wrong, let the guests have a step down and don't create embarrassing scenes, otherwise the guests will never come to our store because of face problems.

5. Deal with problems sincerely; Attitude is the most important.

6. Establish customer complaint files and record them after each treatment. Don't let the same complaint appear twice; Documents should always be used for analysis and research. Complaint files are also very good training materials.

7, do a good job in products and services, prevention is the key; The best complaint handling is that there is no complaint.

8. Never argue with customers. Even if you win the argument, you will lose a customer. You are the master of debating competition. Please don't work in a bakery. You should take part in the International Debate Competition for College Students.

9. The purpose of handling complaints is to turn the complainant into an advocate, not to say that the guests will be finished when they are handled. Good complaint handling can increase the loyalty of guests. Let guests like our store more.