How to refund the online train ticket after it is changed?

1. How to refund the train ticket booked online after it is changed?

You can get a refund.

Provisions on refund of train tickets:

1. The pre-sale period of the ticket is extended to 60 days. If the ticket is refunded more than 15 days before driving, no refund fee will be charged.

2. Before the departure of the departure station, special circumstances can also be within 2 hours after driving. If the train ticket is booked online and not changed into a paper ticket, you can log in to the website to refund the ticket no later than 2 hours before driving.

Group travelers must check in 48 hours before driving.

2. How can I get a refund if I buy a ticket online and change it?

12306 resubmit the refund application to confirm that your ticket has been refunded. Secondly, after submitting the refund application, the refund amount will be returned to the original payment bank card according to the bank regulations. If you don't get a refund, you should contact the issuing bank. That is, after the online refund of 12306 is successful, the refund time will be determined by the issuing bank of the bank card used for payment. Due to the prescribed reasons, the refund time of each bank is different. Please consult the issuing bank for details, and the answer of the issuing bank shall prevail. General payment bank cards will be returned within 15 days.

In addition, regarding the change of online booking tickets, if paper tickets are not picked up, they should be changed online at least two hours before driving. When the fare of the new ticket is higher than that of the original ticket and it is necessary to make up the fare difference, the bank card or other bank card with online banking function should be used to pay the full fare of the new ticket, and the original fare should be returned to the original bank card according to the regulations of the issuing bank. If the fare of the new ticket is lower than the original ticket after online refund or change, the bank card used for ticket purchase will be refunded according to the regulations of the issuing bank. If the fare of the changed new ticket is equal to the original ticket, there is no need to go through the payment formalities.

3. Can I get a refund if I change my train ticket online?

The train ticket is changed to 15 working days. According to the relevant regulations of online payment tools used when purchasing tickets, if the face value of the new ticket is higher than the original face value, please use the online payment tool to pay the full face value of the new ticket, and the original face value will be returned to the online payment tool used when purchasing the original ticket within the specified time; If the fare of the new ticket is lower than that of the original ticket, refund the difference, check the difference refund fee and implement the current refund fee standard, and return the refund fee to the online payment tool used in the original ticket purchase within the specified time; If the new fare is equal to the original fare, there is no need to pay.

4. How can I get a refund after the train ticket booked online is changed?

Change the visa and refund the ticket. Passengers can only change the date, train number and seat when applying for changing their tickets. Passengers, departure stations and destination stations cannot change their tickets.

1. If the departure time exceeds 48 hours, passengers can change other trains during the pre-sale period;

2. If the departure time is less than 48 hours, passengers can change the clock on the day when the 24o car is released;

3. Passengers can also change their tickets after departure, but only the tickets issued on the same day can be changed, and they must be handled at the departure station;

4. If the departure date of the changed ticket is in the peak of Spring Festival travel rush, that is, between February 4th, 20 15 and March 5th, 15, 20% of the ticket price will be charged for the refund.

5. How can I get a refund if the train ticket is changed?

Yes, we will pay after a full refund.

6. How can I get a refund after I change my train ticket online?

I. Changes:

1. When passengers can take the bus at the designated bus stop, date and train number, please go to the station (online ticket purchase can be changed online) to apply for an early or late boarding visa (referred to as change).

2. Under the premise of transportation capacity, other trains can be changed more than 48 hours (excluding) before driving during the pre-sale period; Within 48 hours before driving, you can change to other trains before driving, or you can change to other trains between 24:00 after driving, and the ticket issuing date will not be changed the next day or later; After driving, passengers can still change their tickets for other trains on the same day, but only at the ticketing station. Tickets changed after driving cannot be refunded. 3. It's always Chen

2. Refund: 1. When passengers request a refund, please arrive at the station before the departure time specified in the ticket, refund all the fares and check the refund fee. Special circumstances can be handled within 2 hours after driving with the consent of the stationmaster of the ticket office or bus station. Group passengers are requested not later than 48 hours before departure. If the original ticket was purchased in cash, the cash should be refunded when the ticket is refunded. If the original ticket is purchased at the railway ticketing window with a bank card or online payment tool on 12306.cn website, the refund will be returned to the bank card or online payment tool used when purchasing the original ticket within the specified time according to the relevant regulations of the issuing bank or online payment tool.

Passengers can't refund their tickets after starting their trip. However, if you can't continue to travel due to injury, you can return the difference between the fare received and the fare of the section you have left with the ride record issued by the train, and check the refund fee; When the interval is less than the minimum mileage, it is calculated as the minimum mileage; The same is true of peers.

Please change your luggage first when using the postal voucher.

4. Tickets changed after driving are non-refundable. Station tickets are non-refundable.

5. When necessary, the railway transport enterprise may temporarily adjust the refund method. Please consult the local station or pay attention to the station announcement.

7. How to refund and change train tickets online?

1. First, open Alipay and click Travel at the top.

2. Then click on the train sequence.

3. Click on the paid order.

4. Click to change the ticket.

5. Then choose the refund at the bottom.

6. Click to confirm the refund.

7. After checking the information, click OK to refund, and the final refund is successful.

How to refund the change of train ticket?

1. If the pre-sale period of the ticket is extended to 60 days, and the refund before driving exceeds 15 days (excluding), no refund fee will be charged.

2. Before the departure of the departure station, special circumstances can also be within 2 hours after driving. If the train ticket is booked online and not changed into a paper ticket, you can log in to the website to refund the ticket no later than 2 hours before driving.

Group travelers must check in 48 hours before driving.

Two. Train Ticket Refund Fee The new regulations on train ticket refund fee implement ladder refund, and the online refund fee is no different from other refund methods. Refund fee is not charged for refunds more than 0/5 days before driving/kloc-. If you stop for more than 48 hours before driving, you will be charged a refund fee of 5% of the fare when you refund the ticket; If it is more than 24 hours but less than 48 hours before driving, a refund fee of 10% of the fare will be charged when the ticket is refunded; If it is less than 24 hours before driving, a refund fee of 20% of the fare will be charged when the ticket is refunded.

During the period of Spring Festival travel rush, the refund fee for changing the train ticket will be charged at 20% of the face value. The mantissa is calculated as 5 angles, and the truncated mantissa is calculated as 5 angles if it is less than 2.5 angles, greater than 2.5 angles and less than 7.5 angles, and as 1 yuan if it is greater than 7.5 angles.

Note: In view of ticket change and evasion, the railway department has issued a new regulation on train ticket change, which can only be changed once, regardless of online booking or window booking.

Third, the train ticket refund location

After the online booking of train tickets is successful, users can change and refund tickets at the ticket window of the station, regardless of whether they exchange paper tickets. At present, the sales point cannot refund the ticket.

1. Install the ticket window of the bank POS machine at the station before driving.

2. The following situations should be dealt with as follows:

(1) Those who have exchanged paper tickets can go to any station before the scheduled departure time of the tickets.

(2) Those who have used the original ID card of the second generation to check in, but have not taken the bus, shall do so after confirming the bus stop at the station.

(3) If the original second-generation resident ID card has been used for check-in, but the conductor is responsible for getting off midway due to injury or carrier's reasons, the ticket will be refunded at the next station with the travel record issued by the conductor.

3. Issue paper tickets after the change.

4. How long does it take for online refund?

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Under normal circumstances, after the refund is successful, there will be a prompt on the webpage. The account you used when purchasing tickets, and the mobile phone or email bound to it will also receive SMS notification. In this case, users can generally receive a refund from the system within ten minutes. But when there are too many logged-in users, the webpage may show that the system is busy. Generally speaking, according to the announcement on the website of 12306, the system will refund the fare to everyone within 15 working days.

However, in different time periods, the time for passengers to receive the refund may be different. Especially at present, the pressure of railway traffic in China is increasing year by year, and online ticket purchase is used.

9. When will the train ticket purchased online be refunded if it is changed?

If it is online shopping, the price after the change is the same as before, so there is no change. If the price after the change is different from that before the change, all the money before the change will be returned to the card and all the money after the change will be deducted from the card. The same is true for buying tickets with UnionPay cards at the window. Tickets purchased by telephone, train station window or sales point will be refunded directly after deducting the refund fee.

10. How can I get a refund after the train ticket is changed?

The reporter learned from the railway department that in recent days, major railway companies in Guizhou and high-speed railway station have successively upgraded the functions of self-service ticket vending machines and added the function of refunding tickets. The vast number of passengers can quickly complete the self-service refund with their fingertips, which adds a new channel for railway passengers to refund their tickets.

12, 13 in the morning, the reporter saw at Guiyang Railway Station on Zunyi Road that dozens of self-service ticket vending machines in the orange refund hall had added modules (options), which was very eye-catching.

The upgraded self-service ticket vending machine

The upgraded self-service ticket vending machine

Ms. Zhou just refunded her ticket at the self-service ticket machine. According to her introduction, she just went to the station to refund the ticket, and found that the (self-service) ticket machine added the refund function, so she operated it again with the idea of giving it a try. Although it was the first time to operate, it went smoothly according to the prompt, and the ticket was refunded in less than 1 minute, which was very convenient.

The refund operation of the self-service ticket vending machine is relatively simple, which can greatly alleviate the pressure of the manual window during the peak period of refund, save the time for passengers to refund tickets, and solve the problem that passengers cannot refund tickets because their mobile phones are out of power. According to the staff of Guiyang Station, all passengers who meet the refund conditions can operate the refund on the self-service ticket vending machine according to the prompts. After success, the ticket will be returned to the payment account. The refund time of this plane is the same as the train station window, and it can't be later than 25 minutes before departure at the latest.

In view of the refund problem of self-service ticket vending machines, the railway department issued four special tips:

1. At present, this machine can only return unprinted reimbursement vouchers and electronic tickets for electronic payment, and both conditions must be met at the same time.

2. Cash tickets, tickets that have been changed, tickets that have obtained reimbursement vouchers, and tickets that have purchased accident insurance need to go through the refund procedures at the manual window.

3. At present, this machine only supports the refund of three kinds of certificates, namely, China's second-generation resident ID card, Hong Kong, Macao and Taiwan residents' residence card and foreigners' permanent residence ID card.

The machine's refund function was upgraded online soon, and it is still in trial operation. If this machine cannot successfully process the refund, please go to the manual window.

The self-service refund is like this.

1. Click the refund option to enter the refund page.

2. Click to return the unprinted bill.

3. Put your ID card in the reading area.

4. The refund train appears on the screen.

5. Click on the red circle behind the required refund train to select it.

6. Click to confirm the refund to enter the next step.

7. Confirm the refund information again, and then click Confirm that the refund will come again.

8. Successful refund has been displayed.

How to calculate the refund fee?

1.A

Refund must be based on the original ID card used when purchasing tickets. If you get the reimbursement voucher, you can refund the ticket online through the website of Railway 12306 (including mobile phone client). Within 180 days from the date of handling, you can go through the refund formalities at any train station window in the country and return the reimbursement voucher at the same time.

4. How to calculate the refund fee?

At the bus stop where tickets are sold, the fare is calculated at 5% more than 48 hours before the departure time, 10% for more than 24 hours and 20% for less than 24 hours.

5. How is the refund fee refunded?

The refund fee will be returned in the original way, that is, when the ticket is paid by bank card, it will be returned to the bank card, and WeChat payment will be returned to WeChat. Alipay payment will be pushed to Alipay, and cash payment will of course be refunded.

6. Under what circumstances is the refund free?

Tickets with driving time exceeding 15 days will not be refunded; No refund fee is charged for stopping operation; There is no refund fee for the train to refund the ticket at the window later.