Taobao buyer has received the goods, but the seller's logistics information does not show the receipt, and the buyer does not confirm the receipt.

Without any operation, the system will automatically confirm the receipt and pay the seller. The specific time is as follows:

First, virtual goods:

1. Auto-recharge goods. After Alipay payment is completed, the system will automatically confirm the receipt immediately.

2. Automatic delivery of goods. After 24 hours from the "Seller Delivered" status, the system will automatically confirm the receipt.

3. Virtual goods. The system will automatically confirm the receipt of some categories of virtual goods after 3 days in the status of "Seller Delivered".

Second, the physical goods:

1, the logistics mode is express delivery, EMS, and logistics is not needed. After 10 days from "Seller Delivered" status, the system will automatically confirm the receipt.

2. The logistics method is surface mail, and the system will automatically confirm the receipt after 30 days in the status of "Seller has delivered".

3. For overseas direct mail goods, the system will automatically confirm the receipt after 20 days in the status of "Seller Delivered".

4. Please click here to check the overseas or Hong Kong, Macao and Taiwan receiving addresses, and use direct mail or official logistics for Taobao trading orders to work overtime.

5. Pre-sale of goods in full: the delivery time is calculated from the agreed delivery time set by the merchant, not from clicking the delivery time.

Extended data:

Payment provisions:

1, "Mobile/Unicom/Telecom Recharge Center", "Online Game Card" and "Tencent QQ Zone", after the buyer pays, Taobao informs Alipay to pay the money to the merchant when the recharge is successful.

2. The down payment of Tmall's pre-sale goods and the "down payment" of installment goods of "cabinets" and "walk-in wardrobes" will be paid to the merchants immediately after the buyer pays.

3. Taobao will notify Alipay to make payment to the merchants after the merchants deliver the goods for some orders reached by the merchants and buyers who open the fast payment service. After Alipay pays, the third-party financial institution that provides fast payment service for merchants will provide the buyer with a refund guarantee before the buyer confirms the receipt or the system automatically confirms the receipt.

4. After the buyer of the following goods pays, if the buyer fails to confirm the receipt within the following time limit and fails to apply for a refund since the merchant confirmed the delivery in Taobao, the system will automatically confirm the receipt, and Taobao will notify Alipay to pay the merchant:

(1) Immediately: automatically deliver products in categories of "IP calling card/long-distance card", "network calling card" and "Skype recharge area". Automatic delivery goods refer to goods with automatic delivery marks.

(2) Day 1 day: Auto-recharge products in the categories of "mobile phone traffic recharge" and "cable broadband payment". Auto-recharge goods refer to goods with auto-recharge logo or "recharge method: auto-recharge" written in the property area of the product details page. Non-automatic delivery goods in the categories of "IP calling card/long-distance card", "network calling card" and "Skype recharge area".

(3) The third category: non-automatic recharge products in the categories of "mobile phone traffic recharge" and "cable broadband payment". Game currency products of "online game equipment/game currency/account number/substitute training". Commodities in the category of "old users pre-stored discounts". Goods in the category of "service market".

Taobao-What if the buyer doesn't confirm the receipt?

Tmall-Tmall Commodity Trading Prescription