Who is responsible for the refund of the US Mission?

Meituan's refund is that the buyer returns the payment to the customer.

Under normal circumstances, it will be borne by the merchants (it will be borne by the US Mission before the first half of this year). If the rider does not operate properly, it shall be borne by the rider. Now the US Mission generally does not undertake it.

After-sales service guarantee

Meituan has always followed the principle of consumers first, merchants second and Meituan third. Since its establishment, it has attached great importance to honest management. So far, a whole system has provided consumers with good prices, good goods and good services.

1, Meituan is the first group buying website in China that allows consumers to evaluate their consumption after consumption, so that we can find problems in consumption in time.

2. Meituan is the first group buying website in China that will send SMS reminders to consumers many times before the coupon expires.

3. Meituan is the first group buying website in China to build a large customer service center. With the rapid growth of sales, whether the customer service phone can be connected has become a very important factor in the consumer experience.

4. Meituan is the first group-buying website to provide expired group-buying coupons, and it will refund tens of millions at one time on the first anniversary of Meituan. Prior to this, group purchase coupons could not be used after expiration, and the money prepaid by consumers could not be retrieved, which greatly affected consumers' trust in group purchase websites.

In order to solve this problem, Meituan took the lead in introducing expired refunds and returning the money that should not be taken back to consumers. Expired refund was initiated by Meituan in the world, and even Groupon, the originator of group buying website, has not been realized so far.

Meituan launched the after-sales service plan of "worry-free group buying". The contents include: unconditional refund for seven days after purchase, free for consumers who are dissatisfied, and one-click refund for consumers who are overdue.