What if the courier is burned?

The customer service of the damaged or damaged courier company will contact the customer to make corresponding compensation; The customer provides the single number and then waits for another delivery at home.

2019165438+1October1KLOC-0/A fire broke out at a ZTO express delivery point in Haizhu District, Guangzhou, and the express parcel was reduced to ashes. 165438+ 10 12, a logistics vehicle of Best Express Company from Beijing to Hunan caught fire, and almost all the more than 7,000 tickets on board were burned.

The person in charge of ZTO Express told the reporter of New Express that there was a sudden fire at the express delivery point and more than 200 tickets were damaged. Because the fire is at the courier point, it is the responsibility of the courier company, and the customer service of the damaged or damaged courier company will contact the customer to make corresponding compensation; The customer provides the single number and then waits for another delivery at home.

Baishi Express told the New Express reporter that nearly 6,000 of the more than 7,000 express tickets on the accident vehicle will be reissued, and another 1 0,000 tickets will be refunded according to consumer demand. It is expected that all the remedial work will be completed today.

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Xie Xiaowen, a special researcher of China Logistics Society and an expert member of the New Technology Promotion Branch of China Communications and Transportation Association, reminded consumers that "the delivery of high-value or urgently needed items should be insured to reduce risks."

The Provisional Regulations on Express Delivery stipulates that if the express mail is delayed, lost, damaged or the internal parts are short, the liability for compensation for the insured express mail shall be determined according to the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.

It should be noted that insurance for express delivery is only the compensation method agreed between the logistics/express delivery company and the consumer, and the insurance company is not directly responsible to the consumer.

If consumers are not satisfied with the compensation standard in the process of claim settlement, they can ask the Consumers Association for coordination or call 12305 to complain. According to reports, the main body of 12305 is the State Post Bureau, which can mediate, but if the sender is not satisfied with the mediation between the two, he can also choose civil litigation.

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