Why can't I find the remaining amount?

If you can't find the balance of the package on Unicom's online and mobile phone business halls, see if there are any of the following situations:

1. The package you use does not support querying traffic information through Unicom's online business hall or mobile phone client;

2. The status of the mobile phone is abnormal, which affects the query;

3. The query method is incorrect. If the instruction is sent incorrectly, you can check whether the operation is wrong.

4. The system is busy. If the website operation is currently heavily visited and the system is busy, you can try again later.

If the above situation has not been solved, you can contact the local manual customer service to check the specific reasons.

If you need to inquire about the package fee, you can enter the online business hall, click "self-service" on the home page to inquire about your current package name, then click the online customer service on the right side of Unicom's online business hall to open the Wobao robot, and directly enter the package name in the Wobao dialog box to know the package fee.

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