Some trains in Guangzhou South Railway Station are out of service! Multiple trains to Zhuhai, Changsha, Shanghai and other places

Due to the need of epidemic prevention and control and the change of passenger flow, some trains in Guangzhou South Railway Station stopped.

Passengers who have purchased tickets for stopped trains can go to the station window for refund within 30 days (including the day) from the date of ticket sale; Passengers who have purchased tickets on the China Railway 12306 website can apply for a refund directly on the website if they have not exchanged paper tickets. There is no handling fee for the above.

The specific information of the stopped train is as follows:

In addition, according to the epidemic prevention and control measures announced by the Hong Kong SAR Government, the ports of Hong Kong West Kowloon Station and Hung Hom Station will be closed from 0: 00 on June 30, 2020. Therefore, the trains between China and Hong Kong (including the high-speed train from Hong Kong West Kowloon Station to the Mainland and the ordinary train from Hong Kong Hung Hom Station to the Mainland) will be suspended at the same time. Passengers who have already purchased cross-border air tickets, please arrange the itinerary adjustment as soon as possible, and there is no handling fee when handling the refund.

The railway department reminds you that for specific information about train suspension, please closely check the 12306 website, station broadcasts, announcements, electronic display screens, etc., and arrange travel plans in advance so as not to delay the trip.

According to the latest news of 12306, the railway department decided to extend the time limit for refunding tickets for passengers who bought tickets in cash or exchanged paper tickets (including reimbursement vouchers) before 24: 00 on October 27th, 65438.

1Tickets of 65438+ purchased before 24: 00 on October 27th with the travel date of1from 0: 00 on October 28th to 24: 00 on February 26th can be postponed until 24: 00 on March 25th for refund; If the entrance channel of the station where the ticket issuing station is located is closed, the refund can be handled within 30 days from the date of recovery of the entrance channel; Refund must be handled at the ticket purchase or departure station, and the refund fee will continue to be exempted when handling, and the railway and accident insurance will be handled together.

The railway department suggested that if you buy paper tickets (including reimbursement vouchers) through the 12306 website, you can still go through the refund procedures online.

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