How does Huawei Mall apply for a refund?

When you need to return the goods, please submit a return application to the "My Order" page of the mall as soon as possible, and return the goods according to the following procedures, so as to get the service faster:

① Accepting your return application only on behalf of Huawei Mall does not mean agreeing to your return. The specific judgment depends on the product quality inspection report and the satisfaction of other return conditions.

② The status of your return application will be displayed as "Approval Failed", and the specific reason will be displayed on your return application details page.

(3) You can choose to send the product quality problems directly to the headquarters of Huawei Mall for testing. If the test does not meet the return standard, you can send it back or return it to the factory for repair, at your own expense, and the freight will be borne by you.

(4) After signing, please be sure to ask the courier to be present to inspect the goods together. If you find that the logistics is damaged, missing parts or sending the wrong goods, please reject them on the spot and ask the courier to keep the voucher. At the same time, please take photos to save the certificate and submit the return application in the mall. If you have signed for it, you need to provide the credentials issued by the logistics company, submit the attachment after accepting the return application, or contact customer service for handling.

5 outlets can only exchange goods, not return them.

5 outlets can only exchange goods, not return them.

operation instruction

Step 1: Please submit the return application as soon as possible.

1) To ensure that you complete the return application within the validity period of the National Three Guarantees (7 days for return and 15 days for exchange), please fill in and submit the return application on the "My Order" page of the mall as soon as possible, and we will judge whether it is within the return period according to the time when you submit the online application.

2) If you are not sure whether the mobile phone is faulty or operational, you can consult the Huawei terminal hotline or contact the customer service of Huawei Mall, or download the relevant product manuals for reference.

Step 2: Customer service audit

1) Generally, the customer service of the shopping mall will review your return application within 24 hours after you submit it. In case of legal holidays, the audit time can be extended.

2) The initial approval only accepts your application for returning goods on behalf of Huawei Mall, but it does not mean that you agree to return goods. The specific judgment depends on the quality inspection report and the satisfaction of other return conditions.

3) After the customer service reviews the application that does not meet the return conditions (for example, if the return time exceeds, the goods do not support return, etc.). ), the status of your return application will be displayed as "Approval Failed", and the specific reasons for failure will be displayed on your return application details page.

Step 3: Will the customer send it back to Huawei Mall headquarters for testing or issue a test report at the outlet? Inquire about after-sales service outlets

If it is a return with quality problems, please choose to send it back to Huawei Mall headquarters for testing and issue a test report after submitting the return application and passing the preliminary examination, or you can go to Huawei's authorized service outlets for testing and issue a test report as soon as possible with the invoice and warranty card. Please complete this step as soon as possible, because it will affect the final time for you to complete the return.

Step 4: Send it back to the mall to read the judgment test plan.

Please read carefully the process and agreement of sending it back to the mall for testing. If the quality problem or dysfunction is true after sending it back, the mall will handle the return for you. If the quality problem or dysfunction is not true or the mobile phone is artificially damaged, the mall will send the original product back to you. ① Man-made damage includes but is not limited to: unauthorized maintenance, external force collision damage, liquid intrusion, appearance scratches, paint dropping, etc.

Step 5: Read and judge the test report.

Please read the inspection report issued by the outlets carefully. If the report indicates that it is a product quality problem or dysfunction, it can be sent back to the mall for return.

Step 6: The customer is ready to send back the goods and contact the courier company.

1) Please send the required items back as soon as possible after the application for return and exchange has passed the preliminary examination. Please refer to the following table for the items to be returned in different return scenarios:

Description:

(1) You need to send an invoice to return goods, but you don't need to send an invoice to exchange goods.

(2) invoices, warranty cards, test reports and other documents cannot be altered.

③ The complete standard of goods refers to the charger, data cable and warranty card in the original packaging. For details, please refer to the "Packing List" on the corresponding product details page.

(4) Complete original packaging refers to the packaging of goods when they leave the factory, including color-printed cartons and liner packaging in cartons. It is recommended that the outer packaging be kept for 15 days from the date of receipt.

(5) Only refers to users who need to send it back at outlets, and send it directly to the mall warehouse for testing.

6. Gifts refer to gifts with zero price.

2) Please choose to pay the freight when sending it back, and it is recommended that SF be the first choice.

Step 7: Return the goods and get a refund.

1) Handling location: If it is a quality problem, in order to save your time, it is recommended that you replace it in person at a nearby Huawei after-sales outlet. You can call the outlet first to inquire about related matters. You can also choose to exchange goods in the mall, but the return can only be sent back to Huawei Mall for processing.

2) Return and exchange instructions: The mall will return the money to your Alipay account or bank account for payment as soon as possible from the date when the returned complete goods and related items are successfully put into storage. Generally, the refund will be completed within 3-5 working days, but the specific arrival time depends on the arrival time of Alipay and the corresponding bank.

3) Description of exchange: In general, the exchanged goods will be sent to you within 7 working days from the date when the returned complete goods and related items are successfully put into storage.

4) Freight Description: Please choose to collect the returned goods when sending them back to Huawei Mall. No freight is deducted for quality problems, logistics damage or mall reasons that meet the national three guarantees; Deduct 20 yuan freight uniformly due to personal reasons of customers (except for exceeding the first weight of SF Express and remote areas).