What is the complaint telephone number of Henan Ministry of Industry and Information Technology?

1. Can the Ministry of Industry and Information Technology complain? What's the complaint number?

1, you can complain;

2. The complaint telephone number of the Ministry of Industry and Information Technology is 12300. You can also call 1232 1 to make a complaint if you report bad spam messages.

Two. Complaints and reports from telecom users

(1) Complaints about telecommunications services. In 20 14, the Ministry of Industry and Information Technology and the complaint handling agencies of telecom users in various provinces (autonomous regions and municipalities) handled 566 17 complaints related to telecom services through complaint hotlines, government websites and other channels, a decrease of16.9% compared with 20/3; The annual complaint rate of one million users is 32.9 person-times, which is 29.9% lower than that of 20 13.

In the fourth quarter, the national telecommunication user complaint acceptance agency * * * accepted telecommunication service complaints 15847, an increase of11.6% compared with the third quarter; The complaint rate of one million users in this quarter was 9. 1 person-time, an increase of 9.6% compared with the third quarter (see appendix 1 and 2 for details). Among them, network quality complaints accounted for 16.7% of the total complaints, down 6.6 percentage points from the third quarter; Complaints about fee disputes accounted for 3 1.2% of the total complaints, down 0.9 percentage points from the third quarter; Complaints about user services accounted for 52. 1% of the total complaints, up 7.5 percentage points compared with the third quarter, mainly involving problems such as untimely delivery of contract machines and disputes over port number transfer services.

Complaint acceptance agencies at all levels have investigated and mediated user complaints in accordance with the relevant provisions of the Interim Measures for Handling Complaints from Telecom Users, effectively safeguarding the legitimate rights and interests of telecom users.

(2) Spam message reporting. In 20 14 years, 1232 1 reporting center for bad network and spam (hereinafter referred to as 1232 1 reporting center) accepted effective spam messages 133307, compared with 20/kloc-0.

In the fourth quarter, 1232 1 reporting center received 39,594 effective spam messages, up 25.4% from the third quarter. Among them, "peer-to-peer" spam messages were effectively reported ***3 1830 times, up13.5% compared with the third quarter; "Port-based" spam messages were effectively reported 7764 times, up 1 19.9% compared with the third quarter. Judging from the content of short messages reported, the first category is commercial advertising promotion, accounting for 37.4% of the total number of reports, up 72.8% from the third quarter; Mainly involved in education and training, retail and telecommunications business promotion; The other category is suspected of illegal crimes, accounting for 62.6% of the total number of reports, up 7.8% from the third quarter, mainly involving fraud, illegal business activities, illegal trading of bills and vouchers, etc.

1232 1 Among the valid spam messages received by the reporting center, the content suspected of violating the law and crime has been submitted to the public security department for handling, and the sending number has been included in the blacklist of the interception platform; Others have been handed over to three basic telecommunications companies for disposal.