What should I do if I can't contact the customer?

If you can't contact the customer, you can try to get in touch with the customer through other channels after cancellation.

If you can't get in touch with the customer in the crowdsourcing service of Meituan, and it has been confirmed that you have no responsibility to cancel, you can try to get in touch with the customer through other channels such as telephone, SMS and email. At the same time, it can report the situation to the customer service department of Meituan crowdsourcing platform and provide relevant evidence to ensure that the rights and interests of customers are protected.