How to become an excellent merchandiser?

Question 1: How to be an excellent merchandiser? When I first started selling, communication problems were common. Because the people in the workshop are also under great production pressure, their performance is different from that of the business department, and most of them are calculated by the qualified rate and productivity, so they have their own considerations about production. For example, if your order is urgent, but the process is complicated, or the production line has arranged other orders, the producer will want to do it as much as possible when the workshop is free, so that his comprehensive efficiency can reach the highest. People in ministry of materials and equipment are difficult to communicate because there is no pressure at work. The purchase of small factories is basically the boss's own home.

Your problem has the following solutions:

1. No matter what kind of order, you must leave yourself plenty of time to avoid turning around in case of an emergency. (For example, if the customer asks for delivery in one month, you can ask for delivery in 25 days when you deliver it).

2. The orders in hand need to be followed up regularly, and the progress can't be asked until the delivery, and the materials can't be asked until the production. Be sure to let the relevant departments know early, let others prepare early, and let the other party know the latest completion time. All communication should leave traces as far as possible, and the same thing is best conveyed by email and emphasized by telephone. On the one hand, it can let the other party read the email at any time when they forget the details, on the other hand, it can also prevent the other party from shirking after problems occur. Third, the telephone communication efficiency is relatively high, and the sense of distance is relatively close. For important issues, you can call a meeting of all departments or visit the workshop in person (the meeting should be presided over by you and the factory inspection should be led by you. It's best to bring big and well-known customers or leaders, which will help establish your prestige.

2. Let colleagues in relevant departments know the importance of your order (such as the first order of new customers; Orders from big customers and so on. Don't easily use the reason that you can't deliver the goods by air on time. When communicating, the two sides should be equal as far as possible, take the overall situation into consideration, seek common ground while reserving differences from the interests of the boss, and do not put disputes on irrelevant details, the attitude of the other side and other issues.

If you want to exchange places and ask the other party to help you, you should first create conditions for the other party to help you as much as possible in the spirit of mutual support and win-win cooperation. For example, if you want the workshop to help you catch up on the work, you can first confirm with the materials department when the materials will be ready, then confirm with the logistics department the most relaxed logistics time, and then convey the information to the workshop, telling them when the materials will be in place and when they will be completed at the latest (leave some time for yourself here), so that they can understand that you are going to stand with them to solve this problem.

If there is a problem that you can't solve at this level, it is two steps. 1. Go to his leader yourself. If his leader can't solve it, report to your leader and ask for help.

Know what you need to know before asking others all the questions. For example, if you ask someone when the goods can be delivered, you must first know where the order is progressing, what steps are needed, what is the current production capacity of the factory, and how long it will take theoretically under normal circumstances. If you don't know this, people in the workshop can easily delay you from a technical point of view.

When I just graduated, I met the same problem as you and was led by others. Later, after a long time, I was led by others. These are normal, so you don't have to change yourself deliberately. Believe in yourself and communicate naturally. I wish you a happy job!

Answer your supplementary question:

I feel angry and laughed at for two reasons. Do you think it's right?

1. qualifications: I feel that the merchandiser is young and unfamiliar with the company.

2. Occupation: I feel that the specialty of merchandisers is not as familiar and incomprehensible as they are.

Not all because documentaries have no rights. There are two kinds of rights, one is the right of position, which is an objective condition and can only be won slowly. The second is our prestige in front of others, which can be cultivated. As mentioned above, in order to gain the respect of relevant departments, it is emphasized here that the following three points are very important:

1. Be professional enough about the project: at least in the process of communication, don't let the other party feel that he has more information and technology than you, otherwise he will have a psychological advantage and naturally feel that the documentary is easy to deal with and won't care too much. Things like production capacity, raw material ordering cycle, time and difficulty required for different processes, these are the minimum things to remember. If someone puts forward difficulties and prevaricates us, we can refute them or propose solutions, and he will show us special respect.

2. You must establish your own prestige: either let the relevant departments feel that the leaders attach great importance to you as a person, or let the relevant departments feel that the leaders attach great importance to your project, and the two will live in peace ... >>

Question 2: How to be a documentary foreign trade documentary basic knowledge?

First, the responsibilities of the merchandiser:

1. Track the production of each single order and deliver it to customers smoothly, and recover the money that should be recovered.

2. Keep in touch with new and old customers, increase communication and understand customer needs.

3. Receive customer complaint information and transmit relevant information to relevant departments of the company.

4. Grasp and understand the market information and develop new customers.

5. Do a good job of after-sales service.

2. What should the documentary do after receiving the order?

First of all, talk about the method of taking orders.

1. Customers can place orders in the factory in various ways, such as telex, mail and telephone. Every order has a different way, so our salesmen should pay attention to turning them into written orders.

Pay attention to all aspects when placing an order. For example: color, quantity, etc.

2. Order review

The pattern, fabric, technology and even equipment of each order are different. First of all, it is the key to see whether our current level can meet the requirements of customers.

It is necessary to distinguish whether this is a processing order or an OP order.

3. Open the production order and process card.

When each piece of paper is opened, the customer requirements must be clearly written on the production paper. Before handing it over to the production department for production, the warehouse should know whether the raw materials are enough to produce this order.

4. In the production process, if there is any unexpected situation that can't meet the customer's requirements, it must be reflected to the company's top management in time to find a solution.

sample

The purpose of making small samples is to see whether the products made by our company can meet the requirements of customers, and it is also the basis of large goods and production. Generally speaking, according to the normal procedure, the samples are all approved by the customer before placing an order.

Modify the order

Generally speaking, it is necessary to reorder with customers, and the merchandiser will reorder and hand it over to the production department for production.

When the customer cancels the order, the merchandiser must take back the old materials (production order, process card).

7. After the big goods are produced, they should be shipped in rows.

Three. after-sales service

When customers complain or return goods:

For customer complaints, we should understand the causes of the problems and take measures to find countermeasures to avoid the next occurrence.

When a customer asks for a refund, the first thing is to try to make the customer accept our question. If it can be repaired, the finished product will be repaired before shipment.

If it is serious, it will be re-produced, and the production will be replenished before delivery.

There is also a way to make concessions to each other.

Sometimes it can only be handled according to the requirements of customers. The most important thing is how to make the company and the guest room achieve a win-win situation.

4. How to communicate to make the documentary work better?

Communicate with all departments of the factory:

Facing the production department, we are customers, and everything we do is responsible for both the customers and the boss. Communicate with various production departments more, so that they can understand the customer's intentions more clearly when producing each order, so that the production can be smoother and better meet the customer's requirements.

There is no distinction between men and women in this business. Moreover, women have more affinity! Hmm. How interesting

Question 3: How to make the documentary work better? Simply put, procurement mainly needs to achieve "only quality, only quantity, only time": only quality refers to appropriate quality, and blind pursuit of high quality will increase costs. (Note: No matter what kind of material, the most important thing is to look at the quality. The cost will increase only if the quality is good. ) right amount: refers to the right amount. On the premise of not affecting production, reduce inventory as much as possible. If you want to give as much as you want in production, of course, you can give some spare parts appropriately, and don't blindly increase the quantity. In this way, the warehouse will become bigger, so there will be a lot of materials that should not come. There will be a funding problem. Punctuality: refers to the most suitable arrival time to improve the turnover rate of materials. I did the following: 1. Collect product information: I am not familiar with this product, but I will try my best to find someone who knows this product information and learn something from others that I don't know. Even the slightest bit of information can be regarded as learning and progress. 2. Doing things in an orderly way: I basically record the work I have done and the things I have handled every day. For things that have not been handled well, I will ask for the next day or immediately, and try my best to solve the problem as soon as possible. 3. Work has a plan: Before the end of each day, I will spin in my mind what I haven't finished yet, what will be the main thing tomorrow, and make a plan. Very important, or a lot of things, I will record them, deal with them one by one or cross-handle them. 4. Learn to actively communicate with people: often contact with relevant personnel such as workshops, warehouses, proofing workshops and quality to help them understand products, track requirements, reduce work mistakes and improve work efficiency. 5. Key summary of difficulties: try to make a short written summary of the difficulties in the work afterwards, so as to sum up experience in the future. 6. Supplier management: try to restrain them with valid certificates, let them actively strive to cooperate with our work, solve problems in time, and let them have pressure and motivation. 7. Order follow-up: Be responsible and rigorous at work, take the initiative, and don't expect the supplier to make sure there is no problem. Follow-up work should be done in time, and the seemingly reasonable reasons of suppliers should be analyzed every time to see if there are potential risks or other things in supply. It is necessary to make records to facilitate the inquiry and statistics, and cooperate with relevant departments to do a good job. 8. Problem solving: react quickly, report in time, deal with problems quickly and decisively, have your own good handling suggestions, and make proper negotiation conclusions with suppliers.

Hope to adopt

Question 4: How to be an excellent merchandiser? Want to learn foreign trade, you can start from this position: 1, linked to foreign trade, connection 2, low threshold, no work experience. Newcomers can set foot on the road of foreign trade from here. The information is as follows: 1. Definition of merchandiser: (What is a merchandiser? DocumentaryHandler merchandiser refers to a full-time person who tracks products and services according to customer orders in the process of enterprise operation. (can't * * *, substitute). Everyone who works around the order and is responsible for the delivery date is a merchandiser. Second, the definition of merchandiser work: merchandisers widely exist in order-making enterprises and import and export foreign trade enterprises. The nature and characteristics of merchandiser's work vary with the scale and nature of the enterprise, but generally speaking, merchandiser exists as a business merchandiser and a production merchandiser. 1. Business Documentary: Follow up with customers. In particular, people who have been interested in our products will follow up. A series of activities aimed at concluding transactions and signing contracts. Call a salesperson or business assistant. 2. Production documents: orders received according to production arrangements. Follow up the production progress and deliver the goods to customers on time. Internal telephone: business manager, production supervisor or assistant general manager. Whether it is a merchandiser in a foreign trade company or a merchandiser in a factory or enterprise, their basic duties are composed of "business documentary" and "production documentary". Third, the job orientation of the merchandiser: (job nature) The merchandiser is a salesman. His job is not only to passively accept orders, but also to actively carry out business development, target customers to implement sales follow-up, with orders as the goal, not just to carry out business documentary. Therefore, the merchandiser should: (1) find customers: find new customers through various channels and track old customers. (2) Set targets: major customers and customers to be developed. Our work focuses on key points and allocated working hours. (3) Information dissemination: the dissemination of enterprise product information. (4) Selling products: for the purpose of obtaining orders, actively contacting customers and displaying products. (5) Providing services: after-sales service for customers' products and services. (6) Collecting information: collecting market information and conducting market research. (7) Product distribution: When the product is in short supply, it should be distributed to major customers first. The merchandiser is a business assistant; The merchandiser often plays the role of assistant to the business manager, assisting the business manager to receive, manage and follow up customers. Therefore, the merchandiser should: (1) reply by letter: (2) calculate the quotation; (3) Check and sign the bill; (4) Fill in the reconciliation form; (5) Send and register samples; (6) Managing customer files; (7) Visit customers. The focus of tracking is production progress, goods declaration and shipment. Therefore, in a small enterprise, the merchandiser holds several positions, not only in the back office, but also as a production planner, material controller and possibly a buyer. In large enterprises, on behalf of the business department of the enterprise, urge the manufacturing department to ask for goods and follow up the delivery. /4. Job characteristics of the merchandiser: The work of the merchandiser involves almost every link of the enterprise, from sales, production, materials, finance, personnel to general affairs. Features: complex and comprehensive. 1. Great responsibility. The work of merchandisers is based on orders and customers, because orders are the life of enterprises and customers are the gods of enterprises. Losing orders and customers will endanger the survival of enterprises. It is a great responsibility to make orders and do the work of customers. 2. Communication and coordination: The work of the merchandiser involves various departments. The work of merchandisers and customers, planning departments, production departments and many other departments is a kind of communication and coordination. They all communicate with people on the premise of completing the order. Communication and coordination skills are particularly important. 3. Do a good job of customer suggestions: the merchandiser has a lot of customer information and is familiar with their needs. At the same time, I also know the production situation of the factory, and I can make comments on customers' orders to facilitate customers to place orders. 4. The pace of work is changeable and fast: the customers we face come from all corners of the country, and their working methods, schedules and work rhythms are different. Therefore, the working rhythm of follow-up should be variable. In addition, the customer's demand is >>

Question 5: How to do a good job as a merchandiser?

The definition of merchandiser, work definition, work direction, work characteristics, quality, work content and knowledge, skill requirements and the importance of work.

First, the definition of merchandiser:

A merchandiser refers to a full-time person who tracks products and services according to orders during the operation of an enterprise. Everyone who works around the order and is responsible for the delivery date is a merchandiser.

Second, the working definition of merchandiser:

(1) Business Documentary: Follow up the product. Especially the products processed by foreign factories;

(2) Production follow-up: sorting the received orders according to production. Follow up the production progress and deliver the goods to customers on time.

Third, the work orientation of the merchandiser:

(1) Looking for blind spots: through the problems in work, find the focus of work and put an end to controlling blind spots.

(2) Set the goal: 3 phone calls, 3 inventory checks and 6 audits every day, so as to complete the key tasks of the day without delay.

(3) Information dissemination: the minutes of the meeting will be notified to the company and all departments, and transmitted to the factories.

(5) Providing service: providing the best service for the material management group and the quality group.

(6) Collecting information: Collect the situation (work diary) of each factory at any time, and feed back the collected information to the department manager in time.

(7) Product distribution: customization and implementation progress, procurement of auxiliary materials and coordination.

Fourth, the dominant consciousness of merchandisers:

The merchandiser should have a deep understanding of the environment, tasks and results, so that you will have a strong sense of dominance in your work. As a merchandiser, it is no problem for me to follow up the production task. How did you produce it? When will it be finished? What about the product? It's none of my business, then you can't be a merchandiser. You have no sense of dominance.

Responsibility: overall awareness, sense of responsibility, and responsibility for everything.

Organized: Have the means and ideas, and have the ability to solve problems when encountering problems.

Effective: efficient and effective.

The goal to be achieved: all work takes the final result and the final goal as our guiding ideology. If it fails in the end, there is nothing to say.

In short, you should have a big goal in mind and a global concept. Everyone's work is just a link in the whole work chain. Instead of judging by someone or a department. Therefore, at work, you should treat others (people involved in the work) as your subordinates. Not that you are a leader, but that you give them tasks, clear goals and provide conditions. Your goal is clear: to be responsible for the final result.

Verb (abbreviation of verb) Job content, knowledge and skill requirements of merchandiser:

The work of merchandiser mainly includes: white stubble production documentation, material procurement documentation, finished product production documentation, cargo transportation documentation, and factory contact tracking.

(1) white stubble documentary production; Understand the knowledge of white stubble production technology and quality standards.

(2) Documentary material procurement. Understand all the materials and procurement cycle required to produce finished products.

(3) Documentary production process (follow-up of production progress) Understand production, management and communication.

(4) cargo transportation documentary (shipment follow-up) cargo transportation knowledge, understand and according to the cargo transportation situation.

(5) Contact and track the factory to understand the management and current situation of the factory.

Six, material procurement and material warehousing tracking

We should grasp: the basic requirements of material procurement documentary

Reasons for purchasing documents and materials

Material procurement process record

Methods and strategies of literature procurement

Documentary material purchase means that the merchandiser tracks the material, name, specification, quantity and delivery date specified in the purchase order. Objective: To meet the demand for materials in production activities of enterprises, obtain the required materials when necessary, and avoid stopping work for materials.

1, basic requirements for purchasing documentary:

Appropriate delivery time, quality, location, quantity and price. (Timely, suitable quality, suitable place, appropriate amount and appropriate price)

2, the reason of material procurement documentary:

The following reasons prompted us to track these materials:

(1) supplier's reason: due to the supplier's reason, the delivery is not timely, and the reason why we have to follow the orders is: orders exceeding the production capacity and orders exceeding the technical level. Poor process management and insufficient quality management lead to an increase in defective products.

(2) Enterprise reasons: wrong supplier selection and insufficient investigation of its production capacity and technology. The required quality is not clearly stated. The price is determined reluctantly. The core of the schedule ... >>

Question 6: How can I become a good follower? I don't know what kind of follower I am. I used to work as a merchandiser in an optical company, so let's say it in my own way. To have a clear understanding of the content information of the order and the functional information of the product results, we should track them one by one from the time we place the order. Documentary is related to product delivery time and product quality. Standardized company production units can generally do well according to the requirements of orders. When placing an order, you don't need to worry too much after expressing the rules clearly in words. Moreover, the company's production units and systems are not perfect, so we should not only express our words clearly when placing an order, but also monitor all links, such as raw material feeding, on-line production, handover, matching ... until shipment. The latter method will be very difficult for merchandisers, so it is necessary to make a timetable and implement it according to the planned time, otherwise the delivery will be delayed and the quality will be difficult to guarantee. I hope it helps you and you will be happy at work ~

Question 7: How to follow up? I often divide follow-up into three categories according to different customer situations, 1. It is service follow-up. 2. Transformation and follow-up. 3. Long-term follow-up. The first is the follow-up of completed business, and the second is the transformation follow-up, which refers to a follow-up way of knowing that cooperation can be achieved through hard work through appointment or visit. The third kind of long-term follow-up means that it is difficult to reach cooperation in the short term. The so-called transformation follow-up is determined according to the attitude of customers. There are the following situations: 1. Customers are still interested in and need this product, but they still have different opinions on the price. For the follow-up of such customers, it is best to collect the prices of similar products and settle accounts with customers from the cost of their own products in order to get the approval of your product prices. In order to reach an agreement, it can be reduced on the basis of the original quotation. 2. Customers are very interested in products and want to buy your products, but they can't buy them because of temporary financial problems. You should coordinate with such customers and work out a schedule together so that they can budget the cost of buying your products. Of course, such customers will not directly say that they have no money. You should learn to judge for yourself. There are many salesmen who will not follow up this kind of customers. I remember that when they follow up, the customers have already bought other products. My practice is that as long as the customer is reliable, first give the product and then make an appointment to collect money. 3. Customers don't know much about your products, and their attitude is ambiguous. They can buy it or not. For this kind of customers, we should try our best to make our products easy to understand, quantify the benefits that products bring to customers and arouse their desire to buy. Customers are often most concerned about what benefits your product will bring to his company. The so-called long-term follow-up means that customers don't want to use your products at all or have already bought similar products. Such customers will not reject your products because of your active follow-up, and will not cooperate with you. Will you give up such customers? Practice has proved that there are often big buyers among such customers, but if you follow too closely, it will cause disgust. The best way is to be friends with him sincerely. A warm word on weekends, a greeting postcard on holidays and a small birthday present. As long as you persevere, such customers will surprise you. The above briefly introduces some follow-up methods, which may not be exhaustive. However, many methods in sales still need you to learn to be flexible, and you also need to have a certain degree of understanding. You must learn to constantly sum up your own experience. By analogy, self-learning without a teacher is the highest level of sales.

Question 8: How to be a good business merchandiser? I'm not in the industry, but I still have something to say when I see this, hehe ...

In my opinion, although you wrote this passage, you don't know that when you work in person,

You shouldn't just do what you should do in your work, you should know your whole company first.

What does it do and who does it serve? When you know about your company,

You should know the industry in which the company is located, understand some current market conditions of the industry, and some demands of outside consumers.

These are all things you should know, so I want to ask, when you lack the knowledge of so-called commercial documents,

Have you reached these understandings? In fact, the process between them should be long and arduous.

Do you just sit there and do nothing after doing what you should do at work?

Is there really no way out? Maybe you don't want to find something to do at all? If so,

Then your question should be changed, because you already know the concept of business documentary very well.

Maybe you have been complaining that you know too little about your position, but you should know that you need to know from many aspects.

Instead of just knowing a little from what others tell you, you can also get it from all kinds of relevant information.

You haven't been in this job for a long time, so you should be patient and learn from all aspects to enrich yourself.

At the same time, we should improve our eloquence. In fact, these things are what we lack most as a newly graduated college student.

So I hope you will continue to work hard and find a truly outstanding talent in your future work.

It's not just what you learned in school, the real formative period should be when you step into the society and have certain social experience.

Come on, I can see that you are a self-motivated girl, but you must have a good attitude and some patience if you want to really do your present job and really reach the realm you want to achieve!

So here are some suggestions for you:

1, straighten your mind and be optimistic about yourself!

2. Learn to be patient and let time observe your progress!

3. Use the rest time to enrich your knowledge! (Also combine work and rest. )

4. Have a little confidence in yourself. If you live alone in the world, you can't even succeed if you don't have the minimum confidence.

5, step by step, down-to-earth work and study, don't dream of reaching the sky in one step, genius is accumulated!

Question 9: How to become a qualified merchandiser? 1. Work preparation stage: 1. Same color, same feel and same quality. 2。 Guest confirmation sample (factory printed color sample) 3. Copy of the contract (urging the members of the factory and the unit to act according to the contract), 4. Other information (for example, the merchandiser of a trading company should know the delivery address, contact person and mode of transportation. (2) Preparation before production 1. According to the customer's primary color number, a notice should be given to the factory, including: light source, color fastness, whether the dye is environmentally friendly, sample number, grey fabric specification, completion time, sample size, (printing should be completed in a complete cycle, yarn-dyed fabric should be attached with samples, and it should be original without washing. )2。 Understand the final use of goods, master the characteristics of fabrics, such as clothing or fabric export. Whether there are other post-treatments. )3。 The sample grey cloth should be consistent with the big goods and cannot be replaced by other cloth. According to the notice, use the light source correctly to avoid lamp jumping and improve the proofing accuracy. 5。 Time requirements: three days for beakers, five days for yarn-dyed samples, ten days for printing and two days for washing. Special circumstances shall be decided separately. 6。 Caption: Young relatives and friends should stick it in the prescribed form, indicating the color number, name, number and sample delivery time. Keep the samples and manage the cards (don't lose them, don't get wet, and avoid direct sunlight. ) 3. Medium sample or large sample (also called pre-production sample) This is the key to confirm the quality, feel and color before delivery. According to your requirements, imitate the production process of bulk goods as much as possible, make detailed records of all dyes, auxiliaries and technological processes, and keep samples, and check them when producing bulk goods. Fourth, the production process of bulk commodities 1. Clear requirements: various requirements for invoicing, especially the internal and external quality of goods and delivery time. 2。 Make production plan: according to the delivery date, make production plan and quantity of disturbed products in stages, make production schedule according to the company's production plan, and update changes in stages. At the same time, it is necessary to report to the supervisor in time (fax, email, SMS) in order to find the problem and solve it in time. V. Acceptance of bulk goods: 1. Inspection standards and methods: whether winning the bid, American standard or internal standards of the company. According to the ten-point or four-point inspection method, different inspection methods should be adopted according to different purposes. 2。 Under the specified light source, the confirmed sample shall prevail, with reference to the original sample, and the color deviation shall be above Grade 4. 3。 Fabric inspection: density, gram weight, stains, weft deviation, weaving defects, yarn defects, poor repair, stripes, wrinkles, holes, broken edges, parking stalls, foreign objects, hand feel and width (measured more than four times at the head, middle and tail) 4. Report the problems found in time, and fill in or recast the gaps. Don't take chances, and don't rush through customs. Packaging and transportation: according to different fabrics and different properties, different packaging (such as cartons, snakeskin bags and plastic bags) is adopted. Only after the packaging appearance is marked according to the company's requirements (color number, model, quantity, cylinder number, time, order number, number of rolls/pieces) and passed the inspection and test can it be shipped. Suggestion: It is better to deliver goods in small batches or short distances, which can save money. Seven, strip and ship; Eucalyptus requires samples and strips to be brought back to the company.

Question 10: How to do a good job in documentary? First, you should be familiar with the process of mastering foreign trade knowledge, and secondly, you should be proficient in commodity inspection.