How to solve the safety problem of Didi taxi

The safety problem of Didi taxi should be solved from many aspects, such as SMS alarm, real-time location protection, and establishing blacklist of drivers and passengers on the line.

First, when users use the one-button alarm function in case of emergency in the formation process, the first page will display the current location and driver information, and at the same time send the travel information to users in the form of short messages, and preset emergency contacts, such as emergency contacts and call notification. On this basis, Didi also tested the SMS alarm function in a small range.

In terms of emergency response, Didi invested manpower and material resources, leaning towards the customer service team and the security affairs team. At the end of September, a police license plate adjustment and docking working group was set up and stood by 24 hours. Fortunately, the police can complete the license plate adjustment process in ten minutes. In addition, Didi is a real-time position protection function, which can provide more basis for judging the conflict between drivers and passengers during and after the trip. On the passenger side, Didi gradually increases the reminder and confirmation link that minors are not allowed to ride alone. When passengers go to kindergartens, primary and secondary schools, they manually choose whether they are adults or not before sending out bills. When calling a car for others, people at any destination need to confirm whether the driver is an adult. Passengers are minors and need to be accompanied by guardians to continue riding.