Products and services of Zhejiang zhonghu technology co., ltd

The software system meets customers' different customization requirements for APP software. The mobile APP software developed by the company is mainly used in the field of business office and platform software. The main products are concentrated in mobile office software, mobile phone monitoring software, mobile phone learning software and self-media APP software, mainly reflected in the following products:

1) handheld 1 14 platform

Pocket 1 14 service platform is a super APP software based on Android system, which can realize consumers' search for local enterprises, merchants, manufacturers and shops, and solve the function of publishing information and advertisements by local enterprises, merchants, manufacturers and shops. The software mainly includes modules such as system management authority allocation, merchant information, commodity release background, commodity information, preferential system setting and so on.

2) Pocket City Platform

Pocket City Service Platform is a super APP software based on Android system, with mobile phone as the carrier, a marketing platform for businesses to carry out activities, and a consumption era for consumers to participate in the experience. At the same time, consumers can vote and comment for businesses.

3) Micro-e-commerce in the palm

Focusing on the development of new mobile social marketing tools, it is a third-party development service provider of WeChat and a cutting-edge enterprise represented by the form of mobile Internet products. We provide enterprises with a series of standardized online software, client software, embedded software and server-side software to help small and medium-sized enterprises manage and operate their own social software such as WeChat, thus migrating traditional marketing behavior to mobile social tools.

4) Micro-official website

Provide a large number of industry templates and visual drag-and-drop technology, quickly build a website in ten minutes, and easily have a variety of traffic introductions such as QR code, APP and domain name access. It is a light application of mobile internet, which can quickly move business to mobile phones, attract traffic, make friends with users, and perfectly adapt to mainstream screens such as tablets and mobile phones.

5) Chinese autonomous learning system

The Chinese autonomous learning system is supported by K&: entrusted by JGreenlimited, which is a learning software designed to help local students learn Chinese. The software consists of Chinese grammar module, small dictionary pronunciation module, animation learning module, advanced learning module, writing module, listening test module and ability test module. In order to facilitate teaching and management, the mobile learning system platform and the teaching platform based on internet technology share user information and data information with the same function, which effectively realizes the synchronization of the two platforms, so that both teaching parties can choose the appropriate platform for teaching according to their respective environments, which not only avoids the burden of independence of the two platforms, but also facilitates the overall teaching management.

Two. Jukebao Call Center System is hereinafter referred to as "Jukebao"

Jukebao can meet all the needs of customers to establish CTI basic platforms of different levels and types of call center systems. On the basis of Jukebao, add or reduce functional modules, or adjust or re-emphasize the structural layout.

The new combination becomes the call center system platform that customers need. Mainly reflected in the following products:

1) intelligent network voice telephone system

Intelligent network voice telephone system integrates the existing telecom fixed telephone network integration resources, terminal mobile communication equipment, Internet and other means, makes full use of all-round communication transmission means such as voice, data and short messages, develops "point-to-point, point-to-multipoint" technology, and has the functions of data networking, resource sharing, alarm linkage and cross-regional information transmission. This is a brand-new call system for help.

The system consists of four systems: citizen call system, security enhancement system, after-sales service system and professional service system. The system is convenient and simple to operate; The user's use price is low; Information transmission is accurate, precise and timely.

2) E-commerce call center platform

E-commerce call center platform is a platform product based on voice gateway call center. Call center system provides support for e-commerce business, and mainly realizes the functions of order inquiry, membership grade, points use, payment method introduction, preferential information introduction and so on through IVR system. Functional modules include: SMS/MMS and voice group sending, importing customer database, batch outgoing call, knowledge base management, accessing VOIP phone, outgoing call dialing tool, interactive voice response system, skill grouping, ACD automatic traffic distribution, etc. 1) system integration service

System integration business is mainly the call center system platform integration business. In short, it is the process of organically combining hardware and software. In essence, the company provides a "combination" service. On the "combination", according to the different needs of customers, the company combines hardware devices including CTI server, IVR server and industrial computer with IVR software and CTI software to build a call center system platform that meets the needs of customers.

2) Software development related service business

The software development-related services provided to customers mainly include the call center system platform developed by the company and the technical operation services of mobile phone application software, including the technical support services signed in the contract and the subsequent technical support services. The technical support service signed in the contract refers to the technical support service items stipulated in the contract terms signed between the company and customers, including handling emergency accidents and software and hardware equipment failures by telephone, remote and on-site. Follow-up technical support services refer to the system maintenance services signed by the customer and the company for better management, maintenance and upgrade of the system after the acceptance of the system engineering, including troubleshooting services, regular inspection services, maintenance management services, system expansion and upgrade services and training services.

3) Other value-added services

As a number source enterprise approved by Zhejiang Communication Administration, it has the operation right of 96707000-96707099, which is used by companies authorized by Zhejiang Communication Administration. The company provides customers with a call center software system platform, and also provides customers with voice communication number access services within the above number segments. Customers can use the number in this section for voice access services, including handling customer complaints and after-sales and pre-sales services, unifying customers' external image and improving customer service capabilities. The company develops a call center CRM system for customers, and also provides short message services for small customers, including corporate publicity, holiday greetings, event invitations, information release and other functions. In addition, the company also provides customers with other value-added services such as call center outsourcing services.