On the front-end, middle-end and back-end of bank collection

Generally speaking, it is divided into several grades (front-end, middle-end and back-end) according to the different time of arrears, which are front-end, middle-end and back-end.

If the customer fails to repay the loan on time, the case will be entered into the collection system.

Usually, if you don't repay within 30 days, you will give it to the front end first. Generally, it is mainly by sending reminders again.

The arrears of 30-90 days shall be borne by the middle end. Customers are usually contacted by telephone to urge them to pay.

If the customer has a bad attitude after repeated reminders, the case will be included in the back end. Including door-to-door dunning or handing it over to the court.

Because the requirements corresponding to the three grades are different, the wages are different. It is best to be responsive, psychologically tolerant, able to work under pressure, and some need strong English conversation skills. Usually, I call to remind and urge customers according to the list of overdue customers displayed in the database. Salary is basic salary+bonus; And the sales requirements are different, but they all want to chase the quota, and they all work under pressure ~ ~

Moreover, in fact, a large part of the monthly bonus depends on the success rate of your dunning! !

Ps: In fact, it is not the absolute back end that is the most bitter, but each stage is different and the skills at each stage are different. The most important thing to say is that credit card collection is generally only called front-end and mid-end, because the back-end banks are generally outsourced to special dunning companies to be responsible for ~ ~!