Communication and conflict resolution skills

Communication is no longer a professional skill, but a way of life. Simply put, it is to exchange views and opinions, seek consensus, eliminate barriers and seek consensus. Ditch is the means, and communication is the purpose. The following are the skills I collected for you to solve conflicts through communication. Welcome to learn from them.

One weekend night, dark clouds were gathering and the wind roared. It was obvious that a heavy rain was coming. Under a bus shelter in a city, the last bus that everyone was waiting for finally arrived. People scrambled to get on the bus before it stopped. Suddenly, a man shouted:? You have no eyes. Look at my shoes?

? Excuse me, sir. ? Another man said quickly.

? Hum! How much is it worth to say sorry? I only spent more than 300 yuan on this pair of leather shoes! It's only been worn for more than ten minutes and it's dirty?

? I'm really sorry, sir. I'm not young anymore. Please forgive me! ?

? Cut the crap! Clean it up quickly! ? The trampled person shows no mercy.

? Alas! Guys, be quiet. At this moment, the young female conductor came from the crowd, and she went on to say,? We are all under the same sky, facing the coming of the rainstorm, we met at the last bus, sharing weal and woe, which is really a rare fate! In the process of riding, it is inevitable that there will be bumps. Everyone should help each other, be humble and understand each other. This is a spirit of our nation and a virtue that everyone should have?

The words were not finished, and the applause thundered. The man seems a little embarrassed. In an instant, he grabbed the hand of the person who stepped on his leather shoes and said, I'm sorry, I went too far just now. A lot of understanding. ?

? Please forgive me. My heart ached when I stepped on my leather shoes. I'll pay more attention in the future, but don't step on your shoes when I ride a bike. ?

Both of them laughed and their hands tightened.

As can be seen from the above examples, communication has become the best way to solve contradictions! Communication is very important to people in every field. In our life and work, it is inevitable that various contradictions will arise. Philosophically speaking, there will be progress only if there are contradictions! However, when there are contradictions, we must know how to change the current state in order to make progress. As for how to change, we need to communicate.

For college students, we are in youth, full of hope and enthusiasm. At this time, we will be full of passion and dare to do anything. But it is precisely because when we are young, we have no scruples, dare to love and hate, and it is very clear between black and white. For some things we can't see, we immediately show our dissatisfaction, easily unhappy, and easily conflict with others! At this point, we can't accept it or resist it. We urgently need communication. Communication is the root of solving problems.

Quarrels and fights often occur between classmates. This is because all of us don't understand, and we won't communicate if we have problems. With the deepening of contradictions, people's thoughts and concepts will become more and more extreme, and they will do some unexpected things, just like the earlier Ma Jiajue incident, because we didn't communicate and understand each other, which led to the tragedy, which made the thoughts of the originally extremely kind and pure young people change greatly.

The communication between teachers and students is also prone to conflict. Because of the different growth environment and natural conditions, some students may look more likable or smarter. When teachers get along with many students, they will show their love and partiality intentionally or unintentionally, which is unfair to other students, thus causing conflicts between teachers and students. It is not surprising that students will make all kinds of rebellious behaviors.

When we go out of society, we should deal with people from all walks of life. College students have no social experience and will not deal with people. When they came here, they knew nothing. If they want to learn something, they must know how to communicate.

First of all, we should know how to respect others.

No matter who the other person is, you should respect him. I want to explain something to Ma Jiajue here (because his situation is a bit like mine). He was born in a poor mountain area. He studied well there and was praised by local teachers and people. It is normal for high flyers, a local city, to form a somewhat arrogant personality and strong self-esteem, but when he came to the big city, everything changed, his classmates despised him and he was troubled by poverty. In fact, he is very filial, a person with strong self-esteem, willing to help his classmates wash clothes in the cold winter for the living expenses of three yuan, and unwilling to ask for money from home. You can imagine how he felt at that time. Poverty only got the cold eyes and alternative eyes of his classmates, not sympathy and help. Nobody wants to make friends with him. His best friend didn't even invite him to the birthday party. Three of the four people killed by Ma Jiajue had insulted his personal dignity, and Ma Jiajue's thoughts split and eventually broke out because of the excessive abuse of a classmate in a card game. This is also because the murdered person does not know how to respect others, and it is an inevitable consequence to look down on others from the heart. In Ma Jiajue's suicide note, there is such a sentence:? I didn't kill the last classmate I saw, because he gave me food in my most difficult time. The grace of dripping water should be rewarded with a spring, but it can only be rewarded in the afterlife. ? It is precisely because this classmate knows how to respect and understand others that a fatal disaster has been avoided.

Secondly, there are ways to communicate, and communication is neither humble nor supercilious.