Do I need to refund myself if the customs clearance in JD.COM fails?

If the customs clearance fails, you need to contact the seller for a refund.

When shopping in JD.COM, you can't receive the goods because of customs clearance failure, so you need to contact the seller for a refund. You can find the corresponding order through the order page on JD.COM platform, communicate with the seller, explain that the customs clearance failed, and ask for a refund. The seller will handle the refund request through specific circumstances and policies.