What should I do if the courier sends my things rotten?

If there is no insured price or the actual value of the goods is not stated, the loss can only be compensated by several times the freight.

Article 47 of the Postal Law: Postal enterprises shall compensate for the loss of vouched mail in accordance with the following provisions:

1. If the insured mail is lost or totally lost, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

2. If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum compensation amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge.

Complaints about damage of express delivery

If the courier and goods are damaged or lost, it is generally recommended to communicate with the local outlets first, and then complain to the headquarters of the company to which the outlets belong after the communication fails. If the on-site prevarication cannot be solved, please complain to the headquarters of the logistics and express delivery company involved in the case at the first time, and you need to choose evidence that is easy to produce. For example, major logistics companies have their own complaint channels in official website, submitting relevant demands online and keeping screenshots. Screenshots need to reflect key information such as complaint time and complaint content.

The purpose of retaining evidence is that if you complain to the headquarters of the logistics or express delivery company, but the result is not processed within seven days, or you have complained to the enterprise, but you are not satisfied with the processing result of the enterprise, you need to go to the relevant department to solve the complaint. At this time, you need to provide relevant evidence to prove that you have indeed given feedback to the relevant companies, otherwise the relevant departments will not accept it, or directly transfer it to the relevant enterprises for processing.

After confirming that your complaint meets the requirements, you first need to know whether the company you choose is a courier company or a logistics company. This is very important, because under the current management system in China, express delivery companies and logistics companies belong to different departments to manage.