What etiquette should be paid attention to when receiving customers in the workplace?

What should I pay attention to when receiving customers in the workplace? What etiquette should be paid attention to when receiving customers in the workplace? Next, I learned that Bian Xiao has arranged the workplace etiquette for receiving customers in the workplace. I hope you like it.

Workplace etiquette 1 and the principle of respect should be paid attention to when receiving customers in the workplace.

Everyone is equal. Respecting and caring for customers is not inferiority, but a noble workplace etiquette. In particular, customers with rude attitudes should be treated with respect and friendliness. Being friendly and respecting customers is an important principle in dealing with relationships with customers.

Workplace etiquette takes respect as the first principle and is reflected by providing warm and thoughtful service.

2, abide by the principle

Workplace etiquette is the code of conduct and norm in social communication. Customer representatives should practice, consciously abide by and implement, and develop good habits.

3, the principle of moderation

In workplace communication, understanding and communication are important conditions for establishing good interpersonal relationships, and we should be good at grasping the scale. When providing services to customers, customer representatives should be warm and friendly, respect others, pay attention to reception, have self-respect, be dignified and steady, be natural and graceful, embody equality and justice, and be neither humble nor supercilious; Be polite, not condescending; Warm and generous, but not frivolous and flattering. ? Moderate? In other words, master moderate feelings, moderate manners and moderate words.

4, the principle of self-discipline

Standardize your words and deeds in strict accordance with workplace etiquette standards. At work, I didn't act out of line, behave rudely or speak rudely.

5, the principle of interaction

Courtesy is reciprocated, and you have to come. Workplace etiquette has a strong effect on cohesion of emotions. The important role of workplace etiquette is to mediate interpersonal relationships in the workplace. In modern life, the relationship between people is complicated, and conflicts will suddenly occur in peace, and even extreme behaviors will be taken.

Workplace etiquette helps to keep both sides of the conflict calm and ease the intensified contradictions. If people can consciously abide by etiquette norms and restrain themselves according to workplace etiquette norms, it is easy to communicate interpersonal feelings and establish a relationship of mutual respect, mutual trust and friendly cooperation, which is conducive to the development of various undertakings.

Knowledge of workplace etiquette 1. Being on time, not being late, at least arriving before the leader, is the basic accomplishment of young people who have just entered the officialdom, and it is a red line. Don't cross it easily.

Some people take being late for school seriously. They are used to being careless. After work, so do they. In any case, being late for meetings and going to work are a lot of excuses. In fact, no matter how busy you are, a few minutes is not bad. As long as you haven't got into the habit, you don't take being late seriously. From the perspective of being a man, punctuality is a virtue, and unpunctuality is disrespectful and wastes other people's time; From the perspective of doing things, punctuality is a correct working attitude, and it is difficult for people who are not punctual to gain the trust of leaders and teams.

2. When you need to ask the leader for instructions, you must report it face to face if possible, and try not to call.

Especially when the leader is in the office, but you don't even move, pick up the phone and call, and the other party will resent it. Face-to-face reporting can have face-to-face communication to facilitate the exchange of views. Leaders need time to think when making decisions. You can't take this task by phone unless it's a question-and-answer session, such as attending a meeting this afternoon.

When you ask for leave from your superiors for personal reasons, try to call in advance.

Because asking for leave itself is asking for instructions and giving leave, the procedure cannot be wrong. Never, never, never send a text message, let alone make a hasty decision. For example, I'm going to travel tomorrow, which is not a leave of absence, but a notice.

If the leader didn't agree, people bought tickets and the leader agreed. To tell the truth, there is a feeling of being kidnapped, not to mention that sometimes work really can't be arranged. Some people don't realize that it is inappropriate for them to do so. If the leader doesn't ask for leave, he will feel that the leader is unreasonable, playing politics, and that he is being bullied.

4. Call the leader. We're done. Hang up later. Let the other party hang up first, and then you hang up.

It's polite not to hang up quickly at once. Don't believe me, experience it yourself. When someone calls you, the phone hangs up as soon as the last word stops. That feeling is particularly uncomfortable.

5. Turn off your phone or set it to vibrate during the meeting, which needs no explanation, you know.

Unless your organization is in an anarchy similar to a cart shop, you must remember this, and don't openly answer the phone, play games, play Weibo or use WeChat at the meeting. This is respect for the organizers. Leaders are on the stage, just like teachers sitting behind the podium, looking down clearly. Don't feel so hidden. As a newcomer, you should be more cautious.

6. Don't slam the door when you come out of the office or conference room. Cover the door gently with your hands.

This is really the smallest thing, but many people really ignore it. Sometimes when there is a meeting here, someone goes out to call the toilet and doesn't know to bring the door behind him, but everyone looks askance at this. When you leave someone else's office, you should also pay attention to closing the door gently, especially when you open the window in summer. If there is through flow, you feel that you are not working hard, and the wind is very strong. People's self-cultivation is more reflected in small details, humility and care for people around them.

7. In a quiet environment, such as a meeting or office, lesbians must pay attention not to make too much noise when walking.

If your shoes are loud, you'd better consciously put your feet down and walk on tiptoe. Some young people are careless. They walked silently with their heads held high and their high heels clicked. Their manners are beautiful, but the meaning in their eyes is much more complicated from the back. In addition, when you leave in the middle of the meeting, or leave early, you should go through the back door and try not to shake the target greatly in front of people.

8. Newcomers who have just joined the job need to have a psychological adaptation to their workplace status, and they should change from a student and a managed person to an independent adult with social attributes.

Fresh graduates have always been used to being good children, good children and having parents for everything. They are always waiting for others to urge them to work. They are not good at making plans and lack initiative. Always remind yourself that you are an independent person, you should finish your work independently and be responsible for the results. Don't always expect others to understand you, treat you like a child and give you special treatment. The consequence is that you lose the opportunity to be valued.

9. If you find mistakes in your work, you should admit them first and then talk about the reasons.

Some young people, once they find mistakes in their work, always emphasize their own reasons, objective reasons and other people's mistakes. I understand their feelings, and I am afraid of being criticized and leaving a bad impression on the leaders. But the problem is that this attitude is exactly what leaders dislike the most. They think you are shirking and shirking responsibility. Narrow-minded leaders may even think: You are right, but I am wrong? Maybe it will become personal.

10. As a newcomer, you should dare to show your true self.

Some people have just set foot on their jobs, and the official personnel relations are complicated. They may be afraid of making a fool of themselves and may be cautious. That's true, but if you always try to be watertight and always want others to see the good instead of the bad, that's not good. Psychologically speaking, leaders who are too smooth and always alert in front of themselves are untrustworthy. It should be, too perfect to be true. Young people make mistakes. As long as we face it seriously and frankly, mistakes are also the beginning of progress. Anyway, I am willing to give young people with true temperament a chance, not people who look slippery at a young age.

Workplace dress etiquette Knowledge Workplace Dress Principles

As the saying goes? Clothes make up the saddle? If you want to establish a good image in the workplace, you need to pay attention to your appearance in all aspects. From clothes, hairstyles and makeup to accessories, manners and even nails, you should pay attention to them.

Among them, dress is the most important, and dress shows your attitude towards work and life in a certain sense. Clothes have a great influence on appearance, and most people's understanding of another person can be said to start from his clothes. Clothing itself is a weapon, which reflects your personal temperament, personality and even inner world. A person who lacks taste in clothes is bound to be at a disadvantage in the office war. Wearing a proper formal suit at work is worth a thousand words.

Dress code for men's workplace

Three-color principle: The three-color principle has been emphasized in dress etiquette for men, which mainly means that men can't have more than three colors, and very similar colors are regarded as the same.

Collar principle: Collar principle says that formal dress must have a collar, and clothes without a collar, such as T-shirts and sweatshirts, can't be regarded as formal dress. The collar of a man's formal suit is usually a collared shirt.

Button principle: In most cases, formal clothes should be button-type clothes, zipper clothes can't usually be called formal clothes, and some more solemn jackets can't actually be called formal clothes.

Principle of belt: Men's trousers must be tied with a belt, and sweatpants worn through tightness can't be regarded as formal clothes, and jeans naturally don't count. Even pants, if you can behave yourself without a belt, it means that the waist of these pants is not suitable for you.

Principle of leather shoes: formal dress can not be separated from leather shoes, and sports shoes, cloth shoes and slippers can not be regarded as formal dress. The most classic dress shoes are lace-up shoes, but with the change of the trend, convenient and practical lazy off-the-shoulder shoes have gradually become the mainstream.

Women's workplace dress code

Compared with men's dress principles, there are some popular factors in women's dress stress.

The most basic requirement is that women's workplace dress must conform to personality, physical characteristics, position, corporate culture, office environment, hobbies and so on.

Women don't have to blindly imitate the clothes of men in the office, but have a kind of? It's nice to be a woman, isn't it? Give full play to the unique flexibility of women.

Women should dress flexibly and learn how to match clothes, shoes, hairstyles, jewelry and makeup to make them perfect and harmonious. When you are finally praised by others, you should praise yourself for being beautiful, not that your clothes are beautiful or your shoes are beautiful. It's just that things look good, not that you dress well.

Professional suits are more authoritative. Choose some suits with good quality. Then choose shirts, sweaters, shoes, socks, scarves, belts and jewelry in the background of a suit.

Everyone's skin color, hair color and style are different, and the suitable color is also different. You should choose some suits that suit your color, and then choose other decorations as the background color according to the suit color.

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