Mayor's complaint hotline

2345 government service convenience hotline (also called mayor hotline or 12345 hotline) is a public service platform established by local municipal people's governments, which consists of telephone number 12345, mayor's mailbox, SMS, mobile phone client, Weibo and WeChat, providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

The development of informatization also makes government departments face new opportunities and challenges in management and service. With the continuous development of market economy, the service tasks of government departments at all levels are increasingly heavy, and more and more problems and difficulties are encountered.

* Too many telephone inquiries often lead to busy lines and affect the image of the government.

* integration is not in place, the telephone is complicated, and the resource allocation is not good.

With the development of technology and information, the government hotline needs to be changed urgently. 202 1 1 6. The guidance issued by the General Office of the State Council on further optimizing the local government service hotline. The Opinions call for accelerating the merger of government service convenience hotlines except 1 10, 1 19, 120 and 122. Before the end of 20021,relevant departments in the State Council will set up and answer questions in various places. At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, distribute more accurately and operate more realistically, and create "full customer service" for government service.