A telecom card order was cancelled online, and the card mail came. What should I do if I buy the goods?

The order you bought online has been cancelled, but it has been mailed to you. You can apply for a refund. If the seller does not return the goods, he can complain to the industrial and commercial bureau.

Complaints from AIC shall meet the following conditions:

You can call the Industrial and Commercial Bureau to complain in the following situations:

1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;

2. When you are in the process of consumption, when your legitimate rights and interests are violated;

3. Please call 123 15 to complain if you find fake and shoddy goods and manufacture and sell fake and shoddy goods, and we will help you mediate the dispute; If economic violations are found, they will be investigated and dealt with according to law.

Take the complaint process of the Trade and Industry Bureau as an example:

First, you can ask the seller to provide seller information, otherwise you can complain or sue Taobao.

Two. According to the Measures for Handling Consumer Complaints by the Administrative Department for Industry and Commerce, the process of accepting complaints by the industrial and commercial department is as follows:

1. Consumer complaints and sources: Consumers complain to the administrative department for industry and commerce by letter, fax, e-mail or going to the industrial and commercial department, explaining the contents and reasons of the complaint;

2. The industrial and commercial department accepts complaints: if the consumer complaints meet the requirements, the staff of the industrial and commercial administrative department will accept the complaints and record relevant information within seven working days;

Within 3.60 days, if the consumer parties agree to mediation, the administrative department for industry and commerce shall organize mediation and inform the parties of the time, place and mediator of mediation. After the parties reach a mediation, the administrative department for industry and commerce shall make a mediation document and file it.

Three. According to Article 44 of the Consumer Protection Law:

Consumers who purchase goods or receive services through online trading platforms may claim compensation from sellers or service providers if their legitimate rights and interests are damaged.

If the online trading platform provider cannot provide the real name, address and effective contact information of the seller or service provider, consumers may also demand compensation from the online trading platform provider; If the online trading platform provider makes a promise that is more beneficial to consumers, it shall fulfill the promise. After compensation, the online trading platform provider has the right to recover from the seller or service provider.