How to return the goods if there are quality problems in online shopping?

1. If the goods haven't arrived yet. Communicate with the seller immediately and request to change the courier. And ask the seller to bear the cost of replacing the courier. If the seller doesn't want to, please collect chat screenshots and complain to customer service.

2. If you have received the goods, first communicate with the seller and ask for a refund of some fees. If the seller does not agree, please do not confirm the receipt. Similarly, please collect chat screenshots and complain to customer service.

Of course, you can also choose to reject the goods when they arrive and ask the courier to tell you to send them back. Then communicate with the seller for compensation or re-delivery. Of course, this method is quite tossing, and it is not recommended to try.

Extended data:

First, the characteristics of online shopping are hidden and the shopping experience is poor. Therefore, when choosing a shopping platform, we must choose those websites that implement the real-name registration system according to the Interim Measures of the State Administration for Industry and Commerce for online transactions and related services, so as to safeguard our due rights and interests.

Second, read the terms of return carefully and don't choose those terms with hidden thresholds.

Third, register an account, fill in personal information as little as possible, and avoid using work email, because advertisements from enterprises will follow.

Four, before shopping, you need to negotiate with the merchants, such as quantity, specifications, color, delivery time, quality issues, etc.

5. Take photos of the goods and get into the habit of not paying directly. Close the payment page and click on the background of your account to open the purchased goods and pay. This advantage is to effectively prevent phishing websites from carrying out backdoor fishing.

References:

Baidu Encyclopedia: Online Shopping