What should I do if someone maliciously complains and harasses my Taobao store?

Taobao stores are harassed by malicious complaints: After the complaint is established and the punishment is established, if you have any objection to the processing result and need to appeal, go to the Seller Center within 15 days after the punishment, find the punishment record, and submit the corresponding vouchers to appeal. The appeal entrance is only open once. After the appeal is submitted, the review time is 3 working days.

Extended information

The appeal and the evidence provided will be used as the basis for judging the facts:

1. If this behavior does not exist or is unintentional, please contact us immediately Contact the rights defender and try to eliminate the misunderstanding as soon as possible;

2. If this behavior does not exist, but you cannot contact the rights defender or the negotiation is fruitless, provide a reasonable explanation and provide the following certificates:

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(1) Complete and clear screenshots of Ali Wangwang’s chat history;

(2) Ali Wangwang’s evidence number;

(3) Screenshots of emails on Taobao site;

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(4) Photos of mobile phone text messages;

(5) Objective and valid proof such as call list. The party being defended needs to submit the voucher within 3 days after receiving the claim.

Reference: Taobao-How to appeal against malicious harassment?

Reference material: Taobao - Introduction to malicious harassment