Summary of property work in the first half of the year: 5 articles

Time flies and a piece of work is over. What achievements are worth sharing in retrospect? We should review and sort out, and write a work summary. Before writing, you can refer to the model essay. The following is a summary essay on the property work in the first half of the year, which I compiled for you. I hope it will help you!

Model essay on summary of property work in the first half of the year 1

In the first half of 20__, our work closely revolved around the general policy of "planning and management, improving quality, sizing up the situation and keeping pace with the times" of the group company, constantly practiced the general goal of contributing to the construction and development of the group company, strengthened the internal management of the enterprise and the cultivation of employees' own quality, constantly innovated and strived to complete various tasks, and achieved certain results. Now it is mainly to finish the work, some experiences in the work, some existing problems and the second half of the year.

I. Work completed

1, organize ideas, grasp management and build image.

After we officially took over the real estate from Sichuanese in January, we first sorted out many clues and quickly sorted out several important and urgent things. First of all, pay attention to management, improve efficiency and shape image. In the final analysis, the management of the community is to provide satisfactory services for the owners. And all this depends on the quality and ability of service providers. At work, we need not only a good attitude and service concept, but also professional management. In this regard, the company has formulated a refined management system, clarified the process procedures, and made a good job of positioning the responsibilities, so that the property work can be carried out in an orderly manner. Secondly, strengthen personnel training, enhance service awareness and establish corporate image. We provide targeted training for employees' professional ethics, etiquette, manners and professional skills, so that on-the-job employees can quickly meet the service requirements. Excellent service has established a good image for the enterprise.

The Spring Festival has created a happy, festive and peaceful atmosphere for the community.

Before the festival, cleaning staff were organized to thoroughly clean and empty the garbage in public facilities, corridors, parking lots, courtyards, flower ponds and lawns in the community, and the sanitary dead corners were rectified; Organize security personnel to carry out holiday safety training, formulate safety emergency plans, clarify the division of labor, implement responsibilities and strengthen measures; Set up fireworks and firecrackers discharge areas in the community, designate discharge points, and have special personnel responsible for inspections; Before the festival, the engineering maintenance personnel conducted a comprehensive inspection and maintenance of all kinds of facilities and equipment used in the community to ensure the normal operation of water, electricity, heating and all kinds of facilities and equipment during the festival; In order to create a festive atmosphere, we hung lanterns and mascots at the gate and yard of the community, hung colored lights and put up slogans in the yard, trees and rockeries, posted Spring Festival couplets at the gate of each unit of the community, sent the word "Fu" to the owners, sent telephone cards for repair service, posted warm reminders, and expressed condolences to 30 owners' representatives in areas A and B. Sincere, enthusiastic and fast service ensures the warmth, peace and safety of the festival in the community; On the fifteenth day of the first month of the Lantern Festival, with the strong support of the group company, we successfully held a "Shengshi Yuanxiao Song and Dance" in the residential area. Wonderful performances, warm applause and cheerful laughter pushed the festive atmosphere to a climax.

3, the problems existing in the community, * * * system maintenance and facilities.

In order to completely change the owners' views on the property and completely solve some problems existing in the community for many years, after the Spring Festival, with the strong support of the group company, the houses and facilities used in Area A and Area B began to be repaired and the environment was thoroughly rectified. More than 200,000 yuan has been invested successively to replace the door of unit 19, clean up 44 heating and water supply wells, repair and replace 720 valves of tube wells inside and outside the building, detect and repair the roof leakage of more than 60 households, replace more than 400 pieces of residential glass, repair the window frames of more than 60 households, clean up 67 sewage wells and 4 septic tanks, repair and widen the road surface by more than 200 meters, and replace a. The owner's satisfaction rate was over 98%, and three complaints were received, all of which were successfully resolved through coordination.

4, all kinds of files with complete procedures, annual inspection.

In order to strengthen the internal management of the company and better serve the owners, in April, we collected and filed the files needed and missing by the property management company from the relevant departments, and then conducted annual inspection on all kinds of procedures, and successfully passed the annual inspection required by the relevant departments in advance.

5. Greening and beautifying the community.

In order to further improve the environment of the community, with the support of the group company, we planted more than 1 1000 junipers, decorated more than 800 pots of flowers on the rockery side, planted 16000 flowers, and trimmed the flowers and trees planted before, which made the community look brand-new.

6. Strengthen publicity and cooperate with urban management and communities to complete the work of "creating a city"

Property service is not only rational behavior service, but also humanistic ideological education and edification. While renovating the residential environment, it also publicized the concept of "creating a city", common sense of fire control, and code of conduct for owners. Pass it on to the owner through the advertising column. Billboards 15 have been exhibited successively, and more than 40 advertisements for the whole people to participate in "Creating a City" have been posted in Zhangjiao Street. More than 400 questionnaires and more than 200 copies of "What Citizens Should Know to Create a National Civilized City" have been distributed to Zhang Wenming citizens. Through these publicity, the majority of owners have greatly improved their own quality and awareness of "creating a city".

At the same time, we also pay attention to the establishment of corporate culture. We mobilize employees to seriously study corporate culture, click on the website of the group company, understand the growth process of the group company, and cultivate employees' awareness of loving the company. We also actively contribute to the company website. In the past six months, we * * * selected four articles for the company, four of which were adopted and published by the website. We also sent five articles about the property management in our community for the property brigade, among which "We just want to touch God" was published in the sixth special issue of the property.

7. Cooperate with the group company to complete the preparation and aftermath of the commencement ceremony of Area C..

From May 22 to May 25, all employees of our company except the personnel on duty were sent to Area C, and successfully completed the tasks of cleaning the sales department and arranging the venue, including inserting colorful flags, placing flowers, maintaining the order, safety and health of the venue, and dealing with the aftermath of the venue. This activity, our team service skills have been exercised, and the team's own quality has also been well demonstrated.

8. Pre-intervention in Area D

Establishment of (1) organizational structure

(2) Personnel recruitment

Through the talent recruitment market, we will mobilize on-the-job employees, recruit the required employees by different methods and channels, strictly select and select the best employees, and recruit most of the required employees for the company. At present, the recruitment work is still in progress.

(3) Training of new employees

We conducted systematic training for new employees, including corporate philosophy, job responsibilities, code of conduct, assessment system, employee handbook, common sense of safe operation, etc. The basic skills of new employees are quickly mastered, and the team service ability is guaranteed.

(4) Prepare the handover materials

We compiled the owner's occupancy notice, owner's renovation contract, property service contract, property management agreement, owner's service guide and other related materials for the owner when handing over the house. At the same time, we are in full swing to establish relevant supporting facilities and equipment and owner files in Area D..

9. Staff dress

In June, employees' clothing was unified, and the establishment of employees' external image added a lot of color to the company's image.

Second, experience and shortcomings

In this half year's work, we realize that a good team can't do without the support of the superior departments, and a lot of our work can't do without the support and help of the group company. We will closely focus on the group company, strive to provide post-service for Xijianxiang Real Estate, and strive to build a well-known brand for Xijianxiang Real Estate. At the same time, we also realize that only by serving the community owners sincerely can the owners give us a good "word of mouth". We will continue to strive to improve the service quality, and strive to make Xijianxiang Property a brand property, adding luster to the group company.

Of course, there are also some shortcomings in our work in the past six months, such as: the service skills of employees are not skilled enough, the awareness of safety prevention is not strong enough, the internal management of enterprises is not scientific enough, and the overall quality of employees needs to be improved.

Model essay on the summary of property work in the first half of the year II

The first half of 20__ year is the beginning of the formal collection of property management fees and pool fees in various property communities. During this period, he experienced major events such as the China Lunar New Year and the change of company leaders. Customer service in the first half of 20 _ _ mainly includes the following points:

First, the arrangement of return visit information

After sorting out the results of the return visit, we can find the service effect of the reception desk and various business departments through statistics, deal with the problems found in time and correct them in time. For example, during the occupation, the rectification problems reported by the owners (confiscation of buildings) were not followed up. After investigation and statistics, we found that many owners have reflected this phenomenon. After being put forward at the regular meeting, the current problems have been basically improved.

Second, supervision and improvement.

Supervise customer service personnel to input and count various documents to improve work performance. With regard to the improvement of decoration technology, compared with the numerous decoration events in _ _ _ _ _ _ _ _ _

Third, the handling of complaints and return visits

On 20 _ _-20 _ _, there were 406 complaints from the owners, of which 37 1 piece had been handled and 35 pieces were to be handled. Among them, there were 47 complaints/kloc-0 in the first half of _ _ _ year. In terms of complaints to the owners, the customer service has always kept a complete record, and designated a special person to connect with the company's developers and other departments to be responsible for following up whether the owners' complaints have been handled, avoiding repeated complaints from the owners and expanding the problems, which has played a certain role in improving the satisfaction of the owners. There are 254 rectification sheets, 248 of which have been processed, including 50 rectification sheets in the first half of _ _ _, with a return visit rate of 98%.

Fourth, the late sporadic delivery, decoration work in an orderly way.

By the end of _ _ _ _, 444 households had signed up for occupation in each community, of which 36 households signed up for occupation in the first half of _ _ _, and a total of 159 households were renovated, with 943 pairs of passes, of which 39 households were renovated in the first half of _ _ _ _, with 249 pairs of passes.

Five, the property fee work gradually on the right track, the cost indicators completed on schedule.

There are 442 households with accumulated charges, and 2 households without charges are 8-20 1 and 12- 1702 respectively. 8-20 1 is the owner who didn't take over the building. 12-2702 can't deduct money because the provided bank card is expired. The charging rate reached 99.55%. All pool fees are also charged as scheduled. There are 73 owners who have not paid public utilities in advance. Except for local owners, the pool utilities are basically recovered. More than 50 households have gone through the bank collection procedures, and the finance department must go to the bank to handle the relevant deduction procedures. Collection rate of decoration garbage clearance fee 100%.

Sixth, customer satisfaction.

In order to improve the overall satisfaction of the owners and create a good community atmosphere, we arranged the lobby of each building in the community years ago. In the traditional festivals in China, send congratulations to all the owners who have stayed in the group; In March, we organized Arbor Day with the owners, developers, neighborhood committees and property management companies, which made our owners have a deeper sense of identity with their homes and made our parks more perfect and colorful like gardens.

In April, we conducted a survey on the satisfaction of community owners, sorted out various opinions and suggestions of small owners and answered them one by one. We are deeply grateful for the praise given by the owners, and we will continue to work hard. We are also deeply grateful to the owner for his criticism, because with the owner's opinions and suggestions, we can better improve and perfect it. In April, we also launched Customer Care Month to provide voluntary services for the maintenance, cleaning and furniture handling of small household appliances in owners' homes. May is Mother's Day in the West or Dragon Boat Festival in China. On the eve of Mother's Day, our customer service specialist sent warm carnations to every owner who decorated or stayed. Also on the Dragon Boat Festival, we gave zongzi to every host. In June, Father's Day, in order to let our owners have more understanding and communication, we organized Father's Day community owners to climb the Phoenix Mountain. Although there was no owner to go because of the owner's own reasons, our efforts were unanimously recognized by the owner.

Seven, there are shortcomings

1, some employees lack professional knowledge and skills;

2. Some processes are too repetitive and complicated;

3. The responsibilities of various departments are chaotic;

Eight, _ _ work direction in the second half of the year.

1. Develop and strengthen various community cultural activities;

2. Continue to strengthen the return visit; Strengthen the statistical sorting and classification of return visit information, make the return visit results more detailed, and strive to bring more obvious and practical "wind vane" guiding significance to future service work.

3. Strengthen the internal and external training of employees and improve the overall service level.

4. Strive to complete the collection of property fees in the second half of the year, reaching more than 80%.

Owner satisfaction is the ultimate goal of property management services, and our job is to distract owners. But there are some things that our property customer service can't solve, such as: most owners report that the 2.6 yuan per square meter is unacceptable; If there are too few supporting facilities around,

Model essay on the summary of property work in the first half of the year 3

Leaders and colleagues, under the leadership of the company leaders and with the close cooperation of all staff, the property management has been continuously improved and the service quality has been steadily improved. The comprehensive summary of the work in the first half of 20__ is as follows:

First, early intervention.

According to the arrangement of the company, the demonstration area officially entered the site on _ _ _ _ _ 20th. In order to ensure the smooth takeover of the demonstration area, with the support of leaders at all levels of the company and the cooperation of various departments of the company, various preparations for the demonstration area have been completed:

1. Staff dormitory rental and canteen opening.

2. According to the company's requirements, 0/00% of the employees in order, cleaning and customer service/kloc have been employed.

3. Complete the preliminary land reclamation and cleaning work in the demonstration area.

4. Actively communicate with the real estate engineering department to complete the acceptance of civil engineering, interior decoration and various equipment implementation in the demonstration area.

5. Completed the handover of accessories and green plants in the demonstration area with the property planning and design department.

6. Keep in touch with the marketing department at any time to complete the selection of staff tools and the determination of service mode in the demonstration area.

Second, organize employee training.

Because it is a new project, most employees are unskilled and lack professional quality. In view of this situation, in June and February of 20__ _ _, the demonstration area combined with the needs of sales center and model house management, and focused on cooperating with sales service customers to show the property image, and comprehensively carried out employee etiquette and professional skills training. The training contents include "Introduction to Property Management", "Property Management and Service" and "Property

Third, assist the opening of the Experience Hall.

In order to cooperate with the real estate promotion and opening experience, the service work was carried out with the focus on the use of sales center, model house, customer reception and environmental cleaning. In the first quarter, we successfully completed more than 20 receptions and received hundreds of people, and successfully completed the product promotion meeting of Euroarchitecture 1898 and other activities. Cleaning and Rank Dimension have formulated relevant operating standards and management systems. According to the job requirements of each post, we focus on strengthening the rational allocation of personnel to ensure that the sales center and the model room can meet visiting customers in a clean, warm and comfortable space.

While doing a good job of post-reception service, the customer service staff also fully assisted and cooperated with the sales department, actively and enthusiastically received the customers who were looking at the house and buying the house, introduced the property management characteristics and supporting facilities of the property in detail, and effectively established early communication channels with the owners.

Complete the acceptance of the sales center, model room and supporting facilities according to the acceptance criteria, require rectification of the existing problems and track the results, and re-check the missing items after maintenance.

Four. The beginning of the project

From the pre-planning preparation stage, through continuous communication, the property gives the greatest help to marketing, making the project successfully completed. Assist in the security maintenance of the sales site, the command of vehicles coming and going, and the order and safety of parked vehicles; Close cooperation and communication between security personnel, so that emergency measures trained in the past can be used in case of abnormal events.

On the premise of ensuring cleanliness, cleaning actively abides by post responsibilities, takes the initiative to greet customers, and assists marketing to guide customers to exit safely. The water bar is based on its post, providing customers with drinks and consulting services and experiencing the exquisite and caring service concept of the property. The number of customers received in the model room has hit record highs, answering questions for customers.

Five, improve the rules and regulations, establish internal management mechanism.

Establish and improve various rules and regulations and internal management mechanisms, clarify the responsibilities, rights and interests in management work, ensure that things that are managed are managed and things that can be done well are done, all work is based on actual needs, aiming at solving problems, and all basic work is done in a down-to-earth manner. Carry out the use of quality management system documents, strengthen the collection and filing of all kinds of materials, and reasonably classify and file them.

Pay close attention to the implementation of various rules and regulations, specifically implement the arranged work to the relevant responsible persons, ask those who can be completed on the same day to find out the reasons, make plans, and complete them within the specified time limit, so that the work efficiency of various departments is obviously accelerated, and the bad work habits of laziness, slowness and slowness are changed, which plays a vital role in improving service awareness and effectively carrying out work.

Six, daily work target management

Management of public facilities: make a perfect maintenance plan and emergency plan, so that daily inspections are registered and minor repairs are recorded. Meet the management requirements, maintain the facilities and equipment in place, maintain them in time and operate normally.

Greening management: strictly implement greening management measures, actively cooperate with and supervise greening outsourcing, construction and maintenance plans, promptly issue rectification notices and rationalization suggestions for problems arising from greening outsourcing during construction and maintenance, and urge rectification. When the green warning signs are not in place, make simple warning signs and strengthen the management of green protection, so that the green space is basically free from damage, trampling and public use, and the green intact rate reaches 98%.

Environmental sanitation management: make weekly and monthly cleaning plans for the environment of the sales center, carry out regular cleaning, strengthen health inspection, and ensure the sanitation and cleanliness of the sales center and its surroundings. Safety measures: Conduct regular on-the-job training and fire drills for guards, strictly implement working procedures, and conduct on-the-job inspections and inspections. The members of the guard are required to carefully check, perform their duties in a civilized manner, observe discipline in a civilized manner, and be brave in management when encountering bad people and bad things. There was no major safety accident in the first quarter of the demonstration area, and the entrusted materials were in good condition.

Seven, open source and reduce expenditure, reduce costs.

In view of the characteristics of fewer staff in the early stage, the company saved 3200 yuan in dormitory rent in the first quarter; Reducing the position of chef saves 9000 yuan * * * 12200 yuan. Actively cultivate employees to develop the good habit of saving energy and reducing consumption, and turn on all kinds of lighting equipment in the sales office reasonably on the premise of ensuring the service quality of the demonstration area. In the first quarter, the electricity bill was saved by 34,000 yuan.

Looking back on the work since the first half of the year, many aspects are worth sharing and affirming, and many aspects have left us with profound lessons. In order to make better use of strengths and avoid weaknesses and establish a good service reputation in the second half of the year, the demonstration zone will devote itself to strengthening standardized management, coordinating communication and paying close attention to implementation. Focusing on improving the efficiency of management services, creating a harmonious living environment and cooperating with marketing work.

The first half of the property work summary model essay 4 pages.

In retrospect, it seems as if it happened yesterday that I applied for the customer service position of _ _ Property, but now I have changed from an ignorant student to a member with important job responsibilities, from a stranger to a familiar customer service job. Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work.

The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports. In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards.

According to the requirements, archive and manage the owner's files, and track the updates and changes in time. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback. Accept all aspects of information, including the owner, decoration unit, real estate company, construction unit and other information, notify relevant departments and personnel to deal with it while making records, track the handling process, and pay a return visit after completion. Data input and file arrangement. For the company's information documents and relevant meeting minutes, input and print them carefully, make forms and documents according to the work needs of various departments, and draft reports.

Replacement and use of old and new forms. Complete other tasks assigned by superior leaders. In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down. In _ _ property, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.

In this half year's work, I deeply realized the importance of details: details are often despised or even ignored because they are "small", and people often feel cumbersome and have no time to take care of them. Every day in _ _, I understand that the details can not be ignored or sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success. Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas New Year's Day, which I just finished two days ago, was the first one I made myself. When the plan was unanimously approved by everyone, my heart was filled with the joy of success and the affirmation of my work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.

In the second half of 20 _ _ _, I will try to correct the shortcomings in the first half of the year, constantly improve myself, and focus on the following aspects: consciously abide by the company's various management systems. Study hard on property management knowledge, improve communication ability with customers, and improve customer service reception process and etiquette. Strengthen the ability of copywriting; Expand all kinds of work skills, further improve their personality, improve their patience with work, pay more attention to details, and strengthen their sense of responsibility and enthusiasm for work. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress. Fortunately, I can join the excellent team of _ _ property, the cultural concept of _ _, and the working atmosphere of customer service department unconsciously infect and promote me; Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my biggest goal is to challenge and surpass myself in the second half of the year and make greater progress with the company!

The first half of the property work summary model essay 5 pages.

In the first half of this year, with the strong support from all walks of life and relevant departments, around the principle of serving the overall situation, people-oriented and meticulous work, with the guiding ideology of "grasping the key and difficult points of work, giving full play to the advantages and tapping the advantages of internal resources" and focusing on safety management, on-the-job training and monthly assessment, all employees overcame difficulties and successfully completed various management and assessment objectives set at the beginning of the year.

A, equipment and facilities maintenance, maintenance and engineering maintenance

Regularly inspect and maintain the facilities and equipment in the community, supervise the elevator maintenance unit to inspect the special equipment such as elevators and speed limiters on time, and inspect the equipment rooms such as emergency lighting and water pump room. Prepare flood control materials in rainy season, check and clean ditches, maintain sewage pumps, and drain and stop leakage in rainy season to ensure safe passage through the flood season. Cooperate with the municipal departments, conduct emergency treatment when the community needs water supply and power failure due to municipal line maintenance and other reasons, and notify the owner in advance to make preparations.

Second, improve environmental sanitation.

Green maintenance and replanting, regular disinfection work. Comprehensive maintenance, loosening soil, mowing grass, fertilizing, replanting, pruning and killing insects in a planned way, strengthening management assessment and improving efficiency. Timely and targeted application of pesticides in different seasons ensures that the whole area is green without pests and diseases. Complete the energy-saving renovation of lighting in the public area of the community; Maintenance of exhaust fan in elevator machine room.

Third, do a good job in practical projects for people's livelihood

Actively implement practical projects for the people and comprehensively improve the quality of community living environment. At the same time, continue to strengthen infrastructure construction, add fire exit safety warning signs, and prohibit crossing the warning signs in the garage fence; Complete the upgrading of electric vehicle charging facilities in the first and second districts; Complete the anti-freezing reconstruction of the top water pipe of a multi-storey building in a certain area; The second is the replacement of partial drainage slope cover plate in the community; Upgrade and transform the fire-fighting facilities in Laoba; Add five river guardrails; Strive to create a convenient, warm, comfortable and harmonious residential area for the owners.

Four, the implementation of safety facilities management and construction

Put safety production in the first place, implement the main responsibility of safety production, and strive to build a safe community. Fully equipped with excellent fire fighting facilities, and conduct a comprehensive inspection and maintenance of fire fighting facilities and equipment. Paint maintenance of community fire water tank; Complete the upgrading of fire protection facilities in Laoba.

Shortcomings of verb (abbreviation of verb) in work

The performance of work improvement in the first half of the year has strengthened our confidence in development. We also clearly know that the achievement is the result of the hard work of all the staff under the correct guidance of street leaders. Compared with the past, we have made some achievements in business types, enterprise standardization construction and basic management. However, we still have many problems and shortcomings, such as: there is a gap between the quality of property brands and the property requirements of boutique commercial housing; The basic work is not standardized and solid; The gap between management execution and target requirements and so on. These are the problems that enterprises are facing and solving, and they are also the key improvement directions in future work.

In the second half of the year, our company will conscientiously complete the tasks assigned by the Urban Management Department, continue to strengthen the company's own system construction, further expand the business scope, improve the service quality, and build a reputable and powerful property management brand.

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